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- Tasks: Greet guests, manage bookings, and ensure a welcoming reception area.
- Company: Bannatyne is a leader in health and wellness, dedicated to exceptional service.
- Benefits: Enjoy flexible hours, free gym membership, and discounted spa treatments.
- Other info: Career development training and staff awards available.
- Why this job: Be the first point of contact, creating memorable experiences in a serene environment.
- Qualifications: Strong communication skills and a passion for customer service are essential.
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Job Title : Front of House Assistant
Hours : 16 hours per week
Rate of Pay : £
Location : Hotel Hastings
Do you have a warm personality and natural skill for organisation? Are you passionate about wellness and exceptional customer service? Bannatyne, a leader in the health and wellness, is looking for a welcoming and efficient Front of House Assistant to join our team. If you’re ready to create a lasting first impression and ensure a seamless experience for our guests, we want to hear from you!
Our Perks:
B-Fed – complimentary lunch or breakfast.
Flexible schedule.
28 days annual leave increases with tenure.
Free gym membership.
Complimentary gym membership for another person (after 2 years service).
Discounted Spa Treatments – 30%
Discounted Spa Goods – 20% ELEMIS Products.
Discounted Meals and Beverages – 50% cafe/bar.
Career & Personal Development training.
Mental Health, Well-Being and EAP Services.
Length of Service Awards.
Staff Awards and Bonuses.
Discounted entertainment and shopping.
A typical day in the life of a Front of House Assistant:
Greet and welcome guests with a friendly and professional demeanour.
Dealing with emails, phone calls and face to face queries.
Prepare and serve a variety of beverages and light snacks efficiently (If your site has a cafe bar)
Manage spa bookings and appointments, ensuring a smooth scheduling process.
Handle guest inquiries providing information about spa services, treatments and products.
Process payments and manage the reception area efficiently.
Assist with the promotion of spa services, special offers and retail products.
Ensure the reception area is clean, tidy and inviting at all times.
Coordinate with Spa Therapists and other staff to ensure seamless service delivery.
Ensure all visitors to the site are logged correctly including contractors and guest passes.
Undertake all relevant training required for the role.
What we are looking for:
Have strong interpersonal and communications skills and a customer focused attitude.
A genuine passion for health, wellness and customer service.
Excellent organisational skills and multitasking abilities.
The ability to establish rapport, build trust and demonstrate credibility.
Ability to work flexible hours, including weekends and holidays. Hours can be starts to finishes.
It would be desirable if you had proven experience in a receptionist or customer service role, preferably in the hospitality industry. It would also be beneficial if you were proficient in using booking systems and basic computer skills.
Why Bannatyne?
Bannatyne is synonymous with excellence in the health and wellness industry. As a Front of House Assistant, you’ll be the first point of contact for our guests, setting the tone for their entire experience. You’ll work in a serene environment, surrounded by a team dedicated to making a difference in people’s lives.
Ready to be the face of Bannatyne and create memorable experiences for our guests? Apply now and join our welcoming team
Join us at Bannatyne, where your friendly smile and exceptional service will make a lasting impact!
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Front of House Assistant employer: Bannatyne
Contact Detail:
Bannatyne Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Assistant
✨Tip Number 1
Familiarise yourself with Bannatyne's services and values. Understanding their wellness philosophy and customer service approach will help you align your responses during the interview, showcasing your genuine passion for health and wellness.
✨Tip Number 2
Practice your interpersonal skills by engaging in conversations with friends or family. Being able to communicate effectively and warmly is crucial for a Front of House Assistant, so demonstrating this ability in casual settings can boost your confidence.
✨Tip Number 3
Visit the Bannatyne location in Hastings if possible. Observing the environment and how staff interact with guests can provide valuable insights that you can reference in your discussions, showing your proactive interest in the role.
✨Tip Number 4
Be prepared to discuss your organisational skills and multitasking abilities. Think of specific examples from past experiences where you successfully managed multiple tasks, as this will demonstrate your capability to handle the demands of the role.
We think you need these skills to ace Front of House Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any roles that required strong organisational skills. Emphasise your interpersonal abilities and any previous work in hospitality or wellness sectors.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for health and wellness. Mention specific experiences where you provided exceptional customer service and how you can contribute to creating a welcoming environment at Bannatyne.
Highlight Relevant Skills: In your application, clearly outline your skills that match the job description, such as multitasking, communication, and proficiency with booking systems. Use examples to demonstrate how you've successfully used these skills in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Front of House Assistant.
How to prepare for a job interview at Bannatyne
✨Show Your Warm Personality
As a Front of House Assistant, your warm personality is key. Make sure to greet the interviewer with a smile and maintain a friendly demeanour throughout the conversation. This will help demonstrate your natural ability to create a welcoming atmosphere.
✨Highlight Your Organisational Skills
Be prepared to discuss specific examples of how you've successfully managed multiple tasks in previous roles. Whether it's handling bookings or managing inquiries, showcasing your organisational skills will be crucial for this position.
✨Demonstrate Customer Service Passion
Share stories that illustrate your commitment to exceptional customer service. Talk about times when you went above and beyond to ensure a positive experience for guests, as this aligns perfectly with what Bannatyne values.
✨Familiarise Yourself with Spa Services
Before the interview, take some time to research the spa services and treatments offered by Bannatyne. Being knowledgeable about their offerings will not only impress the interviewer but also show your genuine interest in the role.