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- Tasks: Greet guests, manage bookings, and ensure a welcoming reception area.
- Company: Join Bannatyne, a leader in health and wellness, dedicated to exceptional service.
- Benefits: Enjoy flexible hours, free gym membership, and discounted spa treatments.
- Other info: Opportunities for career development and staff awards await you!
- Why this job: Be the first point of contact, creating memorable experiences in a serene environment.
- Qualifications: Strong communication skills and a passion for wellness; customer service experience preferred.
Job Title : Front of House Assistant
Hours : 16 per week
Rate of Pay : £12.21 per hour
Location : Brindleyplace
Do you have a warm personality and natural skill for organisation? Are you passionate about wellness and exceptional customer service? Bannatyne, a leader in the health and wellness, is looking for a welcoming and efficient Front of House Assistant to join our team. If you’re ready to create a lasting first impression and ensure a seamless experience for our guests, we want to hear from you!
Our Perks:
B-Fed – complimentary lunch or breakfast.
Flexible schedule.
28 days annual leave increases with tenure.
Free gym membership.
Complimentary gym membership for another person (after 2 years service).
Discounted Spa Treatments – 30%
Discounted Spa Goods – 20% ELEMIS Products.
Discounted Meals and Beverages – 50% cafe/bar.
Career & Personal Development training.
Mental Health, Well-Being and EAP Services.
Length of Service Awards.
Staff Awards and Bonuses.
Discounted entertainment and shopping.
A typical day in the life of a Front of House Assistant:
Greet and welcome guests with a friendly and professional demeanour.
Dealing with emails, phone calls and face to face queries.
Prepare and serve a variety of beverages and light snacks efficiently (If your site has a cafe bar)
Manage spa bookings and appointments, ensuring a smooth scheduling process.
Handle guest inquiries providing information about spa services, treatments and products.
Process payments and manage the reception area efficiently.
Assist with the promotion of spa services, special offers and retail products.
Ensure the reception area is clean, tidy and inviting at all times.
Coordinate with Spa Therapists and other staff to ensure seamless service delivery.
Ensure all visitors to the site are logged correctly including contractors and guest passes.
Undertake all relevant training required for the role.
What we are looking for:
Have strong interpersonal and communications skills and a customer focused attitude.
A genuine passion for health, wellness and customer service.
Excellent organisational skills and multitasking abilities.
The ability to establish rapport, build trust and demonstrate credibility.
Ability to work flexible hours, including weekends and holidays. Hours can be 5.30am starts to 10.30pm finishes.
It would be desirable if you had proven experience in a receptionist or customer service role, preferably in the hospitality industry. It would also be beneficial if you were proficient in using booking systems and basic computer skills.
Why Bannatyne?
Bannatyne is synonymous with excellence in the health and wellness industry. As a Front of House Assistant, you’ll be the first point of contact for our guests, setting the tone for their entire experience. You’ll work in a serene environment, surrounded by a team dedicated to making a difference in people’s lives.
Ready to be the face of Bannatyne and create memorable experiences for our guests? Apply now and join our welcoming team
Join us at Bannatyne, where your friendly smile and exceptional service will make a lasting impact!
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Front of House Assistant employer: Bannatyne
Contact Detail:
Bannatyne Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Assistant
✨Tip Number 1
Showcase your warm personality during any interactions you have with the company. Whether it's through a phone call or an informal chat, let your friendliness shine through to demonstrate that you're a great fit for the Front of House role.
✨Tip Number 2
Familiarise yourself with Bannatyne's services and wellness philosophy. Being knowledgeable about what they offer will not only impress during interviews but also show your genuine passion for health and wellness.
✨Tip Number 3
Highlight your organisational skills by discussing any relevant experiences where you've successfully managed multiple tasks. This could be in previous jobs or even in volunteer roles, as it aligns perfectly with the multitasking nature of the Front of House Assistant position.
✨Tip Number 4
Be prepared to discuss your flexibility regarding working hours. Since the role requires early starts and late finishes, showing that you're adaptable and willing to work varied shifts will make you stand out as a candidate.
We think you need these skills to ace Front of House Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any roles that required strong organisational skills. Use keywords from the job description to demonstrate your fit for the Front of House Assistant position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for health and wellness, as well as your commitment to exceptional customer service. Mention specific experiences that align with the responsibilities outlined in the job description.
Showcase Interpersonal Skills: In your application, emphasise your strong interpersonal and communication skills. Provide examples of how you've successfully interacted with customers or clients in previous roles, especially in hospitality settings.
Highlight Flexibility: Since the role requires flexible hours, make sure to mention your availability in your application. Highlight any previous experience working varied shifts, including early mornings or late evenings, to show you can meet the demands of the job.
How to prepare for a job interview at Bannatyne
✨Show Your Warm Personality
As a Front of House Assistant, your warm and welcoming nature is crucial. Make sure to smile and engage with the interviewer, demonstrating your ability to create a friendly atmosphere.
✨Highlight Your Organisational Skills
Discuss specific examples from your past experiences where you successfully managed multiple tasks or organised events. This will showcase your ability to handle the busy environment of a front desk.
✨Demonstrate Customer Service Passion
Prepare to share stories that illustrate your commitment to exceptional customer service. Mention any relevant experience in hospitality or similar roles to reinforce your suitability for the position.
✨Familiarise Yourself with Spa Services
Research the spa services offered by Bannatyne and be ready to discuss them during the interview. Showing knowledge about their offerings will demonstrate your genuine interest in the role and the company.