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- Tasks: Greet guests, manage bookings, and ensure a welcoming reception area.
- Company: Bannatyne is a leader in health and wellness, dedicated to exceptional service.
- Benefits: Enjoy flexible hours, free gym membership, and discounted spa treatments.
- Why this job: Be the first point of contact, creating memorable experiences in a serene environment.
- Qualifications: Strong communication skills and a passion for wellness; experience in customer service preferred.
- Other info: Join a supportive team with opportunities for personal development and staff awards.
Job Title : Front of House Assistant Hours : 1x 16 hour position 1x 24 hour position per week Rate of Pay : £ per hour Location : Wellingborough Do you have a warm personality and natural skill for organisation?
Are you passionate about wellness and exceptional customer service?
Bannatyne, a leader in the health and wellness, is looking for a welcoming and efficient Front of House Assistant to join our team.
If you\’re ready to create a lasting first impression and ensure a seamless experience for our guests, we want to hear from you
Our Perks: B-Fed – complimentary lunch or breakfast.
Flexible schedule.
28 days annual leave increases with tenure.
Free gym membership.
Complimentary gym membership for another person (after 2 years service).
Discounted Spa Treatments – 30% Discounted Spa Goods – 20% ELEMIS Products.
Discounted Meals and Beverages – 50% cafe/bar.
Career Personal Development training.
Mental Health, Well-Being and EAP Services.
Length of Service Awards.
Staff Awards and Bonuses.
Discounted entertainment and shopping.
A typical day in the life of a Front of House Assistant: Greet and welcome guests with a friendly and professional demeanour.
Dealing with emails, phone calls and face to face queries.
Prepare and serve a variety of beverages and light snacks efficiently (If your site has a cafe bar) Manage spa bookings and appointments, ensuring a smooth scheduling process.
Handle guest inquiries providing information about spa services, treatments and products.
Process payments and manage the reception area efficiently.
Assist with the promotion of spa services, special offers and retail products.
Ensure the reception area is clean, tidy and inviting at all times.
Coordinate with Spa Therapists and other staff to ensure seamless service delivery.
Ensure all visitors to the site are logged correctly including contractors and guest passes.
Undertake all relevant training required for the role.
What we are looking for: Have strong interpersonal and communications skills and a customer focused attitude.
A genuine passion for health, wellness and customer service.
Excellent organisational skills and multitasking abilities.
The ability to establish rapport, build trust and demonstrate credibility.
Ability to work flexible hours, including weekends and holidays.
Hours can be starts to finishes.
It would be desirable if you had proven experience in a receptionist or customer service role, preferably in the hospitality industry.
It would also be beneficial if you were proficient in using booking systems and basic computer skills.
Why Bannatyne?
Bannatyne is synonymous with excellence in the health and wellness industry.
As a Front of House Assistant, you\’ll be the first point of contact for our guests, setting the tone for their entire experience.
You\’ll work in a serene environment, surrounded by a team dedicated to making a difference in people\’s lives.
Ready to be the face of Bannatyne and create memorable experiences for our guests?
Apply now and join our welcoming team Join us at Bannatyne, where your friendly smile and exceptional service will make a lasting impact
Front Of House Assistant employer: Bannatyne
Contact Detail:
Bannatyne Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Of House Assistant
✨Tip Number 1
Showcase your warm personality during any interactions you have with the company, whether it's through networking events or informal chats. Being personable can set you apart from other candidates.
✨Tip Number 2
Familiarise yourself with Bannatyne's services and wellness philosophy. This knowledge will help you engage in meaningful conversations and demonstrate your genuine passion for health and wellness.
✨Tip Number 3
If possible, visit a Bannatyne location to experience their customer service first-hand. This will give you insights into their operations and allow you to discuss your observations during interviews.
✨Tip Number 4
Connect with current or former employees on platforms like LinkedIn. They can provide valuable insights about the company culture and what it takes to succeed as a Front of House Assistant.
We think you need these skills to ace Front Of House Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any roles that required strong organisational skills. Use keywords from the job description to demonstrate your fit for the Front of House Assistant position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for wellness and exceptional customer service. Mention specific experiences where you created a positive first impression or handled guest inquiries effectively.
Showcase Interpersonal Skills: In your application, emphasise your strong interpersonal and communication skills. Provide examples of how you've built rapport with customers or worked as part of a team in previous roles.
Highlight Flexibility: Since the role requires flexible hours, mention your availability clearly in your application. If you can work early mornings, late evenings, or weekends, make sure to state this to show your commitment to the role.
How to prepare for a job interview at Bannatyne
✨Show Your Warm Personality
As a Front of House Assistant, your warm personality is key. Make sure to greet the interviewer with a smile and maintain a friendly demeanour throughout the conversation. This will help demonstrate your natural ability to create a welcoming atmosphere.
✨Highlight Your Organisational Skills
Discuss specific examples from your past experiences where you successfully managed multiple tasks or organised events. This will showcase your excellent organisational skills, which are crucial for handling bookings and guest inquiries efficiently.
✨Demonstrate Customer Service Passion
Prepare to share stories that illustrate your passion for customer service. Whether it’s a time you went above and beyond for a guest or how you handled a challenging situation, these anecdotes will highlight your commitment to providing exceptional service.
✨Familiarise Yourself with Spa Services
Research the spa services and treatments offered by Bannatyne. Being knowledgeable about their offerings will not only impress the interviewer but also show your genuine interest in the role and the wellness industry.
