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- Tasks: Greet guests, manage bookings, and ensure a welcoming reception area.
- Company: Join Bannatyne, a leader in health and wellness, dedicated to exceptional service.
- Benefits: Enjoy flexible hours, free gym membership, and discounts on spa treatments and meals.
- Why this job: Be the face of Bannatyne, creating memorable experiences in a serene environment.
- Qualifications: Strong communication skills and a passion for wellness; customer service experience preferred.
- Other info: Flexible shifts from early mornings to late evenings; training provided.
Hours: 16 per week
Rate of Pay: £12.90 per hour
Location: Weybridge
Do you have a warm personality and natural skill for organisation? Are you passionate about wellness and exceptional customer service? Bannatyne, a leader in the health and wellness, is looking for a welcoming and efficient Front of House Assistant to join our team. If you’re ready to create a lasting first impression and ensure a seamless experience for our guests, we want to hear from you!
Our Perks:
- B-Fed - complimentary lunch or breakfast.
- Flexible schedule.
- 28 days annual leave increases with tenure.
- Free gym membership.
- Complimentary gym membership for another person (after 2 years service).
- Discounted Spa Treatments - 30%
- Discounted Spa Goods - 20% ELEMIS Products.
- Discounted Meals and Beverages - 50% cafe/bar.
- Career & Personal Development training.
- Mental Health, Well-Being and EAP Services.
- Length of Service Awards.
- Staff Awards and Bonuses.
- Discounted entertainment and shopping.
A typical day in the life of a Front of House Assistant:
- Greet and welcome guests with a friendly and professional demeanour.
- Dealing with emails, phone calls and face to face queries.
- Prepare and serve a variety of beverages and light snacks efficiently (If your site has a cafe bar).
- Manage spa bookings and appointments, ensuring a smooth scheduling process.
- Handle guest inquiries providing information about spa services, treatments and products.
- Process payments and manage the reception area efficiently.
- Assist with the promotion of spa services, special offers and retail products.
- Ensure the reception area is clean, tidy and inviting at all times.
- Coordinate with Spa Therapists and other staff to ensure seamless service delivery.
- Ensure all visitors to the site are logged correctly including contractors and guest passes.
- Undertake all relevant training required for the role.
What we are looking for:
- Have strong interpersonal and communications skills and a customer focused attitude.
- A genuine passion for health, wellness and customer service.
- Excellent organisational skills and multitasking abilities.
- The ability to establish rapport, build trust and demonstrate credibility.
- Ability to work flexible hours, including weekends and holidays.
- Hours can be 5.30am starts to 10.30pm finishes.
- It would be desirable if you had proven experience in a receptionist or customer service role, preferably in the hospitality industry.
- It would also be beneficial if you were proficient in using booking systems and basic computer skills.
Why Bannatyne?
Bannatyne is synonymous with excellence in the health and wellness industry. As a Front of House Assistant, you’ll be the first point of contact for our guests, setting the tone for their entire experience. You’ll work in a serene environment, surrounded by a team dedicated to making a difference in people’s lives. Ready to be the face of Bannatyne and create memorable experiences for our guests? Apply now and join our welcoming team. Join us at Bannatyne, where your friendly smile and exceptional service will make a lasting impact!
Front Of House Assistant employer: Bannatyne
Contact Detail:
Bannatyne Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Of House Assistant
✨Tip Number 1
Familiarise yourself with Bannatyne's values and services. Understanding their commitment to health and wellness will help you convey genuine enthusiasm during your interactions, making you a more appealing candidate.
✨Tip Number 2
Practice your customer service skills in real-life scenarios. Whether it's volunteering or part-time work, demonstrating your ability to handle guest inquiries and provide exceptional service will set you apart from other applicants.
✨Tip Number 3
Network with current or former employees of Bannatyne. They can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews or discussions.
✨Tip Number 4
Be prepared to showcase your organisational skills. Think of examples where you've successfully managed multiple tasks or schedules, as this is crucial for the Front of House Assistant role.
We think you need these skills to ace Front Of House Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Front of House Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for wellness and customer service. Use specific examples from your past experiences to demonstrate your interpersonal skills and organisational abilities.
Highlight Relevant Experience: In your CV, emphasise any previous roles in customer service or hospitality. Mention specific tasks you performed that relate to the responsibilities of a Front of House Assistant, such as managing bookings or handling guest inquiries.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that your contact information is correct. A polished application reflects your attention to detail.
How to prepare for a job interview at Bannatyne
✨Show Your Warm Personality
As a Front of House Assistant, your warm personality is key. Make sure to greet the interviewer with a friendly smile and maintain a positive attitude throughout the conversation. This will help demonstrate your natural ability to create a welcoming atmosphere.
✨Highlight Customer Service Experience
Be prepared to discuss your previous experience in customer service or hospitality roles. Share specific examples of how you've handled guest inquiries or resolved issues, showcasing your commitment to exceptional service.
✨Demonstrate Organisational Skills
Since the role requires excellent organisational skills, think of instances where you successfully managed multiple tasks or schedules. Discuss how you prioritise tasks and ensure everything runs smoothly, especially in a busy environment.
✨Express Passion for Wellness
Bannatyne values a genuine passion for health and wellness. Be ready to talk about why you are passionate about this industry and how it aligns with your personal values. This will show that you're not just looking for a job, but a role that resonates with you.
