At a Glance
- Tasks: Greet guests, manage bookings, and ensure a welcoming reception area.
- Company: Join Bannatyne, a leader in health and wellness, dedicated to exceptional service.
- Benefits: Enjoy flexible hours, free gym membership, and discounts on spa treatments and meals.
- Other info: Flexible shifts from early mornings to late evenings; training provided.
- Why this job: Be the face of Bannatyne, creating memorable experiences in a serene environment.
- Qualifications: Strong communication skills and a passion for wellness; customer service experience preferred.
Hours: 16 per week
Rate of Pay: £12.21 per hour
Location: Eastbourne
Do you have a warm personality and natural skill for organisation? Are you passionate about wellness and exceptional customer service? Bannatyne, a leader in the health and wellness, is looking for a welcoming and efficient Front of House Assistant to join our team. If you’re ready to create a lasting first impression and ensure a seamless experience for our guests, we want to hear from you!
Our Perks:
- B-Fed - complimentary lunch or breakfast.
- Flexible schedule.
- 28 days annual leave increases with tenure.
- Free gym membership.
- Complimentary gym membership for another person (after 2 years service).
- Discounted Spa Treatments - 30% Discounted Spa Goods - 20% ELEMIS Products.
- Discounted Meals and Beverages - 50% cafe/bar.
- Career & Personal Development training.
- Mental Health, Well-Being and EAP Services.
- Length of Service Awards.
- Staff Awards and Bonuses.
- Discounted entertainment and shopping.
A typical day in the life of a Front of House Assistant:
- Greet and welcome guests with a friendly and professional demeanour.
- Dealing with emails, phone calls and face to face queries.
- Prepare and serve a variety of beverages and light snacks efficiently (If your site has a cafe bar).
- Manage spa bookings and appointments, ensuring a smooth scheduling process.
- Handle guest inquiries providing information about spa services, treatments and products.
- Process payments and manage the reception area efficiently.
- Assist with the promotion of spa services, special offers and retail products.
- Ensure the reception area is clean, tidy and inviting at all times.
- Coordinate with Spa Therapists and other staff to ensure seamless service delivery.
- Ensure all visitors to the site are logged correctly including contractors and guest passes.
- Undertake all relevant training required for the role.
What we are looking for:
- Have strong interpersonal and communications skills and a customer focused attitude.
- A genuine passion for health, wellness and customer service.
- Excellent organisational skills and multitasking abilities.
- The ability to establish rapport, build trust and demonstrate credibility.
- Ability to work flexible hours, including weekends and holidays.
- Hours can be 5.30am starts to 10.30pm finishes.
- It would be desirable if you had proven experience in a receptionist or customer service role, preferably in the hospitality industry.
- It would also be beneficial if you were proficient in using booking systems and basic computer skills.
Why Bannatyne?
Bannatyne is synonymous with excellence in the health and wellness industry. As a Front of House Assistant, you’ll be the first point of contact for our guests, setting the tone for their entire experience. You’ll work in a serene environment, surrounded by a team dedicated to making a difference in people’s lives. Ready to be the face of Bannatyne and create memorable experiences for our guests? Apply now and join our welcoming team. Join us at Bannatyne, where your friendly smile and exceptional service will make a lasting impact!
Front of House Assistant in Eastbourne employer: Bannatyne
Bannatyne is an excellent employer that fosters a vibrant work culture focused on health and wellness, providing Fitness Advisors in Cardiff with the opportunity to inspire members while advancing their careers. With comprehensive training programs and a supportive team environment, employees can grow professionally and personally, all while enjoying the unique advantage of working in a state-of-the-art fitness facility dedicated to member success.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Assistant in Eastbourne
✨Tip Number 1
Showcase your warm personality during any interactions you have with us. Whether it's through a phone call or in-person meeting, let your friendliness shine through to demonstrate that you embody the welcoming spirit we value.
✨Tip Number 2
Familiarise yourself with our services and offerings at Bannatyne. Being knowledgeable about our wellness programmes and spa treatments will not only impress us but also show your genuine passion for health and wellness.
✨Tip Number 3
Highlight your organisational skills by discussing any relevant experiences where you managed schedules or bookings. This will help us see how you can contribute to the smooth operation of our front of house.
✨Tip Number 4
Be prepared to discuss your flexibility regarding working hours. Since the role requires early starts and late finishes, showing your willingness to adapt will make you a more attractive candidate for us.
We think you need these skills to ace Front of House Assistant in Eastbourne
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service and any roles that required strong organisational skills. Emphasise your interpersonal skills and passion for wellness, as these are key for the Front of House Assistant position.
Craft a Compelling Cover Letter:Write a cover letter that showcases your personality and enthusiasm for the role. Mention specific experiences that demonstrate your ability to create a welcoming environment and handle guest inquiries effectively.
Highlight Relevant Skills:In your application, clearly outline your skills that align with the job description, such as multitasking abilities, communication skills, and any experience with booking systems or hospitality roles.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a Front of House role.
How to prepare for a job interview at Bannatyne
✨Show Your Warm Personality
As a Front of House Assistant, your warm personality is key. Make sure to greet the interviewer with a friendly smile and maintain a positive attitude throughout the conversation.
✨Demonstrate Organisational Skills
Be prepared to discuss how you manage multiple tasks efficiently. Share examples from past experiences where you successfully handled busy situations or organised events.
✨Highlight Customer Service Experience
Since this role focuses heavily on customer service, be ready to talk about your previous roles in hospitality or customer-facing positions. Use specific examples to illustrate your ability to create memorable experiences for guests.
✨Research Bannatyne's Values
Familiarise yourself with Bannatyne's commitment to health and wellness. Mention how your personal values align with theirs and express your enthusiasm for contributing to their mission during the interview.
