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- Tasks: Greet guests, manage bookings, and ensure a welcoming reception area.
- Company: Bannatyne is a leader in health and wellness, dedicated to exceptional service.
- Benefits: Enjoy free gym membership, discounted spa treatments, and complimentary meals.
- Why this job: Be the first point of contact, creating memorable experiences in a serene environment.
- Qualifications: Strong communication skills, passion for wellness, and customer service experience preferred.
- Other info: Flexible hours, including weekends; training provided for all necessary skills.
The predicted salary is between 24000 - 36000 £ per year.
Job Title : Front of House Assistant Hours : 16 per week Rate of Pay : £ per hour Location : Leicester Do you have a warm personality and natural skill for organisation?
Are you passionate about wellness and exceptional customer service?
Bannatyne, a leader in the health and wellness, is looking for a welcoming and efficient Front of House Assistant to join our team.
If you\’re ready to create a lasting first impression and ensure a seamless experience for our guests, we want to hear from you
Our Perks: B-Fed – complimentary lunch or breakfast.
Flexible schedule.
28 days annual leave increases with tenure.
Free gym membership.
Complimentary gym membership for another person (after 2 years service).
Discounted Spa Treatments – 30% Discounted Spa Goods – 20% ELEMIS Products.
Discounted Meals and Beverages – 50% cafe/bar.
Career Personal Development training.
Mental Health, Well-Being and EAP Services.
Length of Service Awards.
Staff Awards and Bonuses.
Discounted entertainment and shopping.
A typical day in the life of a Front of House Assistant: Greet and welcome guests with a friendly and professional demeanour.
Dealing with emails, phone calls and face to face queries.
Prepare and serve a variety of beverages and light snacks efficiently (If your site has a cafe bar) Manage spa bookings and appointments, ensuring a smooth scheduling process.
Handle guest inquiries providing information about spa services, treatments and products.
Process payments and manage the reception area efficiently.
Assist with the promotion of spa services, special offers and retail products.
Ensure the reception area is clean, tidy and inviting at all times.
Coordinate with Spa Therapists and other staff to ensure seamless service delivery.
Ensure all visitors to the site are logged correctly including contractors and guest passes.
Undertake all relevant training required for the role.
What we are looking for: Have strong interpersonal and communications skills and a customer focused attitude.
A genuine passion for health, wellness and customer service.
Excellent organisational skills and multitasking abilities.
The ability to establish rapport, build trust and demonstrate credibility.
Ability to work flexible hours, including weekends and holidays.
Hours can be starts to finishes.
It would be desirable if you had proven experience in a receptionist or customer service role, preferably in the hospitality industry.
It would also be beneficial if you were proficient in using booking systems and basic computer skills.
Why Bannatyne?
Bannatyne is synonymous with excellence in the health and wellness industry.
As a Front of House Assistant, you\’ll be the first point of contact for our guests, setting the tone for their entire experience.
You\’ll work in a serene environment, surrounded by a team dedicated to making a difference in people\’s lives.
Ready to be the face of Bannatyne and create memorable experiences for our guests?
Apply now and join our welcoming team Join us at Bannatyne, where your friendly smile and exceptional service will make a lasting impact
Front Of House Assistant employer: Bannatyne
Contact Detail:
Bannatyne Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Of House Assistant
✨Tip Number 1
Showcase your warm personality during any interactions you have with the company. Whether it's through a phone call or an email, let your enthusiasm for customer service shine through. This will help you stand out as someone who embodies the welcoming spirit Bannatyne is looking for.
✨Tip Number 2
Familiarise yourself with Bannatyne's services and wellness offerings. Being knowledgeable about their spa treatments and products will not only impress during interviews but also demonstrate your genuine passion for health and wellness, which is crucial for this role.
✨Tip Number 3
Network with current or former employees of Bannatyne if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and show that you’re a great fit for the team.
✨Tip Number 4
Prepare to discuss your organisational skills and multitasking abilities in detail. Think of specific examples from your past experiences where you successfully managed multiple tasks or provided exceptional customer service, as these are key qualities for a Front of House Assistant.
We think you need these skills to ace Front Of House Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any roles that required strong organisational skills. Use keywords from the job description to demonstrate your fit for the Front of House Assistant position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for wellness and customer service. Mention specific experiences where you created a positive impact in previous roles, and express why you want to work at Bannatyne.
Showcase Your Interpersonal Skills: In your application, emphasise your strong interpersonal and communication skills. Provide examples of how you've successfully interacted with customers or resolved issues in past positions.
Highlight Flexibility and Availability: Since the role requires flexible hours, make sure to mention your availability in your application. This shows that you are willing to accommodate the needs of the business, including weekends and holidays.
How to prepare for a job interview at Bannatyne
✨Show Your Warm Personality
As a Front of House Assistant, your personality is key. Make sure to greet the interviewer with a warm smile and maintain a friendly demeanour throughout the conversation. This will demonstrate your natural ability to create a welcoming atmosphere.
✨Highlight Your Organisational Skills
Be prepared to discuss specific examples of how you've successfully managed multiple tasks in previous roles. Mention any experience you have with scheduling or managing bookings, as this is crucial for the position.
✨Demonstrate Your Passion for Wellness
Since Bannatyne is focused on health and wellness, share your personal interests or experiences related to this field. Whether it's fitness, nutrition, or self-care, showing genuine enthusiasm can set you apart from other candidates.
✨Prepare for Customer Service Scenarios
Expect questions about how you would handle various customer service situations. Think of examples where you've gone above and beyond for a customer, and be ready to explain your thought process in those moments.
