At a Glance
- Tasks: Welcome guests, manage bookings, and ensure a seamless experience.
- Company: Join Bannatyne, a leader in health and wellness.
- Benefits: Free gym membership, flexible hours, and discounts on spa treatments.
- Other info: Dynamic team environment with opportunities for personal development.
- Why this job: Be the face of Bannatyne and create memorable experiences.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 25000 - 30000 € per year.
Hours: 24 hours per week
Rate of Pay: £12.71 per hour
Location: Folkestone
Do you have a warm personality and natural skill for organisation? Are you passionate about wellness and exceptional customer service? Bannatyne, a leader in the health and wellness industry, is looking for a welcoming and efficient Front of House Assistant to join our team. If you’re ready to create a lasting first impression and ensure a seamless experience for our guests, we want to hear from you!
Our Perks:
- Complimentary lunch or breakfast (B-Fed)
- Flexible schedule
- 28 days annual leave (increases with tenure)
- Free gym membership
- Complimentary gym membership for another person after 2 years of service
- 30% discount on spa treatments
- 20% discount on ELEMIS spa goods
- 50% discount on café/bar meals and beverages
- Career & personal development training
- Mental health, well-being and EAP services
- Length of service awards
- Staff awards and bonuses
- Discounted entertainment and shopping
A typical day in the life of a Front of House Assistant:
- Greet and welcome guests with a friendly and professional demeanour
- Deal with emails, phone calls and face to face queries
- Prepare and serve a variety of beverages and light snacks efficiently (if your site has a café bar)
- Manage spa bookings and appointments, ensuring a smooth scheduling process
- Handle guest inquiries, providing information about spa services, treatments and products
- Process payments and manage the reception area efficiently
- Assist with the promotion of spa services, special offers and retail products
- Ensure the reception area is clean, tidy and inviting at all times
- Coordinate with spa therapists and other staff to ensure seamless service delivery
- Ensure all visitors to the site are logged correctly including contractors and guest passes
- Undertake all relevant training required for the role
What we are looking for:
- Strong interpersonal and communication skills and a customer focused attitude
- A genuine passion for health, wellness and customer service
- Excellent organisational skills and multitasking abilities
- Ability to establish rapport, build trust and demonstrate credibility
- Ability to work flexible hours, including weekends and holidays (5:30am to 10:30pm)
- Proven experience in a receptionist or customer service role, preferably in the hospitality industry (desirable)
- Proficient in booking systems and basic computer skills (beneficial)
Why Bannatyne?
Bannatyne is synonymous with excellence in the health and wellness industry. As a Front of House Assistant, you’ll be the first point of contact for our guests, setting the tone for their entire experience. You’ll work in a serene environment, surrounded by a team dedicated to making a difference in people’s lives. Ready to be the face of Bannatyne and create memorable experiences for our guests? Apply now and join our welcoming team!
Join us at Bannatyne, where your friendly smile and exceptional service will make a lasting impact!
Front of House Assistant in Folkestone employer: Bannatyne
Bannatyne is an exceptional employer that prioritises wellness and customer service, offering a supportive work culture where employees can thrive. With benefits like complimentary meals, flexible schedules, and extensive training opportunities, our Front of House Assistants enjoy a rewarding career in a serene environment. Join us in Folkestone, where your passion for health and wellness will be celebrated and your contributions will make a meaningful impact on our guests' experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Assistant in Folkestone
✨Tip Number 1
Get to know the company culture! Before your interview, check out Bannatyne's social media and website. This will help you understand their values and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since the Front of House Assistant role is all about making guests feel welcome, think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these during your chat!
✨Tip Number 3
Dress to impress! First impressions matter, especially in a role where you'll be the face of the company. Choose an outfit that’s smart and reflects the professional yet friendly vibe of Bannatyne.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Front of House Assistant in Folkestone
Some tips for your application 🫡
Show Your Personality:When writing your application, let your warm personality shine through! We want to see the real you, so don’t be afraid to express your passion for wellness and customer service in a friendly tone.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience. If you've worked in hospitality or have strong organisational skills, shout about it! We love seeing how your background fits with our Front of House Assistant role.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if needed to make your skills and experiences stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Bannatyne
✨Show Your Warmth
As a Front of House Assistant, your personality is key! Make sure to showcase your warm and friendly demeanour during the interview. Practice greeting the interviewer with a smile and a confident handshake to set a positive tone right from the start.
✨Know the Company
Familiarise yourself with Bannatyne's values and services. Understanding their focus on health and wellness will help you align your answers with what they’re looking for. Be ready to discuss how your passion for customer service fits into their mission.
✨Demonstrate Organisational Skills
Since the role requires excellent organisational abilities, prepare examples from your past experiences where you successfully managed multiple tasks. Highlight any relevant experience in scheduling or handling customer inquiries to show you can keep things running smoothly.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics or how they measure success in the Front of House role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
