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- Tasks: Drive retail performance and deliver exceptional customer service in a dynamic spa environment.
- Company: Join Bannatyne, a leading wellness brand with a supportive culture.
- Benefits: Free gym membership, flexible hours, 28 days leave, and discounts on treatments.
- Why this job: Make a real impact in the health and wellness industry with cutting-edge technology.
- Qualifications: NVQ Level 2 & 3 in Beauty Therapy and proven retail sales experience.
- Other info: Opportunity for career growth and personal development in a nationally recognised spa group.
The predicted salary is between 30000 - 40000 £ per year.
Working as an Elemis Account Manager within our health clubs is more than just a job, it’s about delivering excellence in customer service and being part of a team that shares a genuine passion for wellbeing and skincare. Bannatyne Spa features a dedicated retail space equipped with Skin Reveal and Biotec Technology, and we are now recruiting a motivated and experienced Elemis Account Manager to take this area to the next level and drive retail performance forward.
Our Perks:
- B-fed - complimentary lunch or breakfast.
- Flexible schedule.
- 28 days annual leave increases with tenure.
- Free gym membership.
- Complimentary gym membership for another person (after 2 years service).
- Discounted Spa Treatments - 30% Discounted Spa Goods - 20% ELEMIS Products.
- Discounted Meals and Beverages - 50% cafe/bar.
- Career & Personal Development training.
- Mental Health, Well-Being and EAP Services.
- Length of Service Awards.
- Staff Awards and Bonuses.
- Discounted entertainment and shopping.
A typical day in the life of an ELEMIS Account Manager:
- Take full ownership of the retail area and drive retail sales performance within the spa.
- Deliver and exceed daily financial targets through expert product knowledge, upselling, and customer engagement.
- Conduct seminars and workshops for spa guests and members to promote product knowledge and increase retail conversion.
- Promote and book Skin Lab and Speed Spa (Biotec) treatments to support overall spa revenue.
- Provide exceptional customer service, including meet and greet duties, consultation support, and aftercare advice.
- Manage booking systems accurately, ensuring smooth and professional payment processes.
- Ensure compliance with health and safety standards within the retail area.
- Support in upholding spa presentation standards, including cleanliness, organisation, and staff image.
- Work a flexible shift pattern, including evenings and weekends, in line with the operational needs of the business.
- Complete mandatory online training modules as and when required to maintain compliance and professional knowledge.
What we are looking for:
- NVQ Level 2 & 3 in Beauty Therapy (or equivalent).
- Elemis qualified with up-to-date training.
- Proven track record in retail sales and target achievement.
- Excellent interpersonal and communication skills.
- Strong commercial awareness and passion for delivering outstanding customer experiences.
- A team player with the ability to lead by example and support the wider spa operation.
It would be desirable if you had experience working within a spa or premium retail environment. It would also be beneficial if you had familiarity with Skin Reveal and Biotec technologies.
Why Bannatyne?
Joining Bannatyne as an ELEMIS Account Manager offers the unique opportunity to work with one of the UK’s leading premium wellness brands in a dynamic, supportive environment. You’ll be part of a nationally recognised spa group that champions quality, professionalism, and personal development. With access to state-of-the-art treatment technology, a passionate team of therapists, and a strong partnership with ELEMIS, you’ll have the tools and autonomy to drive performance and make a real impact. If you’re looking to grow your career with a trusted name in the health and wellness industry, where innovation, training, and excellence are at the heart of what we do, Bannatyne is the perfect next step.
Elemis Account Manager employer: Bannatyne
Contact Detail:
Bannatyne Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Elemis Account Manager
✨Tip Number 1
Get to know the company inside out! Research Bannatyne and their values, especially around wellness and skincare. This will help you connect your passion for beauty therapy with their mission during interviews.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips on what it’s really like to work as an Elemis Account Manager and might even refer you!
✨Tip Number 3
Showcase your sales skills! Prepare examples of how you've exceeded targets in previous roles. Be ready to discuss your strategies for upselling and engaging customers effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Elemis Account Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for wellbeing and skincare shine through. We want to see that you genuinely care about delivering excellent customer service and have a strong interest in the products you'll be working with.
Tailor Your CV: Make sure your CV is tailored to the Elemis Account Manager role. Highlight your relevant experience in retail sales and any qualifications you have, like NVQ Level 2 & 3 in Beauty Therapy. We love seeing how your background aligns with what we’re looking for!
Be Specific About Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your ability to drive retail performance. Use numbers where possible, like exceeding sales targets or increasing customer engagement. This helps us see the impact you've made in previous roles.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and it ensures your application goes directly to us. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Bannatyne
✨Know Your Products Inside Out
As an Elemis Account Manager, you'll need to demonstrate a solid understanding of the products you'll be selling. Make sure you research the latest Elemis offerings and their benefits. This will not only help you answer questions confidently but also show your passion for skincare and wellbeing.
✨Showcase Your Sales Skills
Prepare to discuss your previous retail experience and how you've successfully met sales targets. Think of specific examples where you upsold products or improved customer engagement. This will highlight your ability to drive retail performance, which is key for this role.
✨Emphasise Customer Service Excellence
Customer service is at the heart of this position. Be ready to share instances where you've gone above and beyond for customers. Highlight your interpersonal skills and how you create memorable experiences, as this aligns perfectly with the expectations of the role.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and how you handle challenging situations. Think about how you would manage a difficult customer or promote a new product. Practising these scenarios can help you respond effectively during the interview.