At a Glance
- Tasks: Engage with members, manage marketing plans, and enhance customer experiences.
- Company: Join Bannatyne, a leading wellness provider in the UK.
- Benefits: Free gym membership, discounts on food, spa treatments, and hotel stays.
- Other info: Opportunities for career advancement in a supportive environment.
- Why this job: Be part of a fun, energetic team focused on customer satisfaction and personal growth.
- Qualifications: Passion for customer service and strong communication skills.
The predicted salary is between 30000 - 30000 € per year.
Hours: 32 hours per week
Rate of Pay: £13.60 per hour
Location: Eastbourne
About the Role
Are you passionate about delivering the best service to customers? Do you want to be part of one of the biggest wellness providers in the UK? If so this role could be for you! As our Member Xperience Manager you will represent the Bannatyne brand ethos by being the first point of contact for existing and potential members. You will primarily be responsible for net member movement and management of the centrally based marketing plan whilst converting leads into new members. Member and guest engagement is a fundamental activity and the Member Xperience Manager will assist with building relationships in the club. You will gain a strong knowledge of the club departments and their services on offer to maximise the customer experience.
- Devise and implement retention strategies.
- Manage members with low usage and utilise campaigns to encourage a return to the club.
- Use social media platforms to promote club activities and events.
- Assist the General Manager with activities such as debt recovery, DDI reinstates and retaining scheduled cancellations.
- Handle queries and calls from members, clubs and Head Office.
- Manage and update membership databases.
- Train other members of the club team to be competent in club tours.
- Organise and attend member events, forums and social events.
- Support new members with their ‘Start Smart’ journey with incentives to complete within the first 12 weeks.
About the Company
Working for the Bannatyne Group is more than just a job. Here at Bannatyne we are dedicated to well-being and are always seeking energetic, personable people to join our teams. We aim to provide a positive, welcoming and inclusive culture with plenty of team support and growth opportunities.
Rewards & Benefits
- FREE membership to our premium Health Clubs
- 50% discount in our cafe bar (including on-site Starbucks products)
- 30% discount on Grenade products purchased in our cafe bar
- 30% discount on spa treatments and 20% discount on products
- Up to 50% discounted overnight stays at any of the Bannatyne Hotels
- Access to our benefits hub including high street and entertainment saving vouchers
- Refer a friend incentive scheme
- Employee Assistance Programme (Free 24hr personal support service)
Committed to investing in our people, we also offer opportunities for advancement and career progression, providing every employee a platform to be the best they can be. If you like to have fun whilst working hard, be part of a high performing team with customer focus and want to enjoy the rewards this brings, click APPLY now!
We reserve the right to close this advert before the closing date if sufficient applicants have been received.
Member Xperience Manager in Eastbourne employer: Bannatyne
At Bannatyne Group, we pride ourselves on being a leading wellness provider in the UK, offering a vibrant and inclusive work culture that prioritises employee well-being and growth. As a Member Xperience Manager in Eastbourne, you will enjoy a range of benefits including free membership to our premium health clubs, generous discounts, and access to career advancement opportunities, all while being part of a supportive team dedicated to delivering exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Member Xperience Manager in Eastbourne
✨Tip Number 1
Get to know the company inside out! Research Bannatyne's values, services, and recent news. This way, when you chat with them, you can show off your knowledge and passion for their brand.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and member engagement. Think of examples from your past experiences that highlight your skills in these areas.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Member Xperience Manager in Eastbourne
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer service shine through. We want to see how much you care about creating a fantastic experience for our members!
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant experience that aligns with the Member Xperience Manager role. We love seeing how your skills can contribute to our team!
Be Personable:Remember, we’re looking for energetic and personable individuals. Use a friendly tone in your application to reflect the welcoming culture we promote at Bannatyne.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get to know you better!
How to prepare for a job interview at Bannatyne
✨Know the Brand Inside Out
Before your interview, make sure you understand the Bannatyne brand ethos and what it stands for. Familiarise yourself with their services, values, and recent news. This will help you demonstrate your passion for delivering exceptional customer service and show that you're genuinely interested in being part of their team.
✨Showcase Your People Skills
As a Member Xperience Manager, you'll be engaging with members and guests regularly. Prepare examples of how you've successfully built relationships in previous roles. Think about times when you've turned a negative experience into a positive one, as this will highlight your ability to manage member engagement effectively.
✨Be Ready to Discuss Retention Strategies
Since retention is a key part of the role, come prepared with ideas on how to keep members engaged and encourage them to return to the club. You could mention specific campaigns or initiatives you've seen work well in the past, or even brainstorm some fresh ideas that align with Bannatyne's offerings.
✨Utilise Social Media Knowledge
Given the importance of social media in promoting club activities, be ready to discuss your experience with various platforms. Share how you've used social media to engage customers or promote events in previous roles. This will show that you can effectively leverage these tools to enhance the member experience.
