At a Glance
- Tasks: Deliver exceptional customer service and manage inquiries across social media platforms.
- Company: Join Bannatyne, a leading health and wellness provider with a vibrant team.
- Benefits: Enjoy flexible schedules, free gym membership, and discounted spa treatments.
- Other info: Dynamic environment with opportunities for personal and professional development.
- Why this job: Make a real difference in customer experiences while growing your career.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 25740 - 25740 £ per year.
Job Title
Customer Support Advisor
Hours
37.5 per week
Rate of Pay
£25,740 per annum
Location
Darlington, Head Office
Are you passionate about delivering exceptional customer service?
Bannatyne is seeking a dedicated and enthusiastic Customer Support Advisor to join our vibrant team.
If you have excellent communication skills.
A customer-centric attitude, and enjoy helping others, we want to hear from you!
Our Perks
- B-Fed - complimentary lunch or breakfast.
- Flexible schedule.
- 28 days annual leave increases with tenure.
- Free gym membership.
- Complimentary gym membership for another person (after 2 years service).
- Discounted Spa Treatments - 30%
- Discounted Spa Goods - 20% ELEMIS Products.
- Discounted Meals and Beverages - 50% cafe/bar.
- Career & Personal Development training.
- Mental Health, Well-Being and EAP Services.
- Length of Service Awards.
- Staff Awards and Bonuses.
- Discounted entertainment and shopping.
A typical day in the life of a Customer Support Advisor
- Monitor all the Bannatyne Group social media channels (Facebook, Twitter and Instagram) to respond to customer inquiries and complaints, to ensure they are dealt with professionally and promptly.
- Handle all customer complaints, providing appropriate solutions and alternatives within the agreed companies Service Level Agreement (SLA’s) expected response time.
- Coordinate with internal teams across the business to gather necessary information to ensure we can construct accurate and timely responses.
- Enhance the company’s brand image on social media platforms by providing market-leading customer service.
- Participate in team meetings, training sessions and professional development activities as and when required.
What we are looking for
- Previous experience in a customer service role or support role.
- Strong written and verbal communications skills.
- Excellent problem solving abilities and attention to detail.
- The ability to work collaboratively with colleagues to achieve common goals.
- Be self motivated and able to work independently.
- The ability to demonstrate a commitment to providing exceptional customer service and understanding customer needs.
- Have the ability to adjust to changing priorities and remain flexible in a dynamic environment.
- Familiarity with social media platforms (Facebook, Twitter and Instagram)
It would be desirable if you had previous experience in complaint handling, experience in the health, wellness and fitness industry.
It would also be advantageous if you had knowledge of Bannatyne Group Services and offerings.
Why Bannatyne?
We are a leading provider of health and wellness services, which will allow you to work in a supportive and dynamic environment with numerous opportunities for growth and development.
Along with contributing to enhancing the quality of customer service experience this is the role for you!
Join us at Bannatyne, where you can really make a difference!
Customer Support Advisor employer: Bannatyne
Bannatyne Group is an exceptional employer, offering a vibrant work culture that prioritises wellness and personal development. As a Spa Beauty Therapist in Orpington, you'll enjoy flexible hours, generous benefits including free gym membership and discounted treatments, and opportunities for career advancement through training. Join a dedicated team where your passion for health and beauty will be celebrated and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Bannatyne. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Bannatyne before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Bannatyne:Your cover letter is your chance to shine! Tell us why you want to work at Bannatyne specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Bannatyne!
How to prepare for a job interview at Bannatyne
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
