At a Glance
- Tasks: Deliver outstanding service, take orders, and enhance guest experiences with your recommendations.
- Company: Join the vibrant team at Bannatyne, known for its stylish and welcoming environment.
- Benefits: Enjoy flexible hours, competitive pay, free gym membership, and wellness perks.
- Other info: Great opportunities for career growth and personal development in a supportive team.
- Why this job: Be the friendly face our guests remember while developing your hospitality skills.
- Qualifications: Excellent communication skills and a passion for customer service are essential.
The predicted salary is between 25000 - 27000 € per year.
Hours: 20 per week
Rate of Pay: The rate of pay offered for this role is £12.71 per hour for over 21's and NMW for under 21's
Location: Kingsford Park
Join the team at Bannatyne as Waiting Staff and deliver outstanding service in a stylish, welcoming environment. You’ll be the friendly face our guests remember – taking orders, serving with a smile, and confidently recommending dishes, drinks, and desserts to enhance their experience. If you’re passionate about hospitality, enjoy working in a fast‑paced team, and have a flair for upselling, we’d love to hear from you. Flexible hours, great development opportunities, and a supportive team await!
Our Perks:
- B-Fed - complimentary lunch or breakfast.
- Flexible schedule.
- 28 days annual leave increases with tenure.
- Free gym membership.
- Complimentary gym membership for another person (after 2 years service).
- Discounted Spa Treatments - 30% Discounted Spa Goods - 20% ELEMIS Products.
- Discounted Meals and Beverages - 20% and 50% off accommodation at any other Bannatyne hotel.
- Career & Personal Development training.
- Mental Health, Well-Being and EAP Services.
- Length of Service Awards.
- Staff Awards and Bonuses.
- Discounted entertainment and shopping.
A typical day in the life of a Waiting Staff:
- Greet guests warmly and professionally, ensuring they are seated comfortably and promptly attended to.
- Take accurate food and drink orders using the hotel’s ordering system and relay them efficiently to the kitchen or bar.
- Serve food and beverages to guests in a timely, courteous, and professional manner.
- Maintain excellent product knowledge of menus, daily specials, wine lists, and allergen information.
- Ensure all tables are cleaned and reset quickly and efficiently for the next guests.
- Handle guest queries or complaints promptly and professionally, escalating issues to the Restaurant Manager where needed.
- Assist with the preparation, restocking, and cleaning of the restaurant or bar before, during, and after service.
- Maintain cleanliness and hygiene standards in line with health and safety and food safety regulations.
- Support colleagues and contribute positively to team morale and the overall guest experience.
- Attend team meetings and training as required to continually improve service and performance.
What we are looking for:
- Excellent communication and interpersonal skills.
- A friendly, professional, and approachable manner.
- High attention to detail with a strong focus on customer service.
- Ability to work well under pressure and during busy periods.
- A proactive team player with a willingness to learn and take initiative.
- Confident in upselling and making personalised recommendations to guests.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
- Knowledge of health and safety regulations, including COSHH, and a commitment to maintaining a safe working environment.
- Previous experience in a customer-facing role, preferably within a restaurant or hotel environment.
- Holding a Food Hygiene Certificate (Level 1 or above) is advantageous but not essential – training can be provided.
Why Bannatyne?
At Bannatyne, we are committed to developing our people. Waiting staff have opportunities to progress into senior front‑of‑house roles, supervisory positions, or cross‑train in other hotel departments. You’ll be supported with on‑the‑job training, hospitality qualifications, and the chance to grow within a supportive, health‑focused environment. We offer competitive benefits, including complimentary club membership, wellness perks, and opportunities for career growth within a well‑respected brand. Join us to be part of a forward‑thinking team where your skills are valued, and your career can flourish.
Waiting Staff in Colchester employer: Bannatyne
At Bannatyne, we pride ourselves on being an exceptional employer, offering a vibrant work culture where our Waiting Staff can thrive. With flexible hours, competitive pay, and a range of benefits including complimentary meals, gym memberships, and career development opportunities, we ensure our team feels valued and supported. Join us in Kingsford Park to be part of a dynamic environment that prioritises personal growth and well-being, making every day rewarding and enjoyable.
StudySmarter Expert Advice🤫
We think this is how you could land Waiting Staff in Colchester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Bannatyne. Understand their values, what they offer, and how you can contribute to their team. This will help you stand out and show that you're genuinely interested.
✨Tip Number 2
Practice your upselling skills! Since the role involves recommending dishes and drinks, think of ways to upsell effectively. Maybe create a mock menu at home and practice how you'd suggest items to friends or family.
✨Tip Number 3
Be ready for situational questions! Think about times you've handled customer complaints or worked under pressure. Having these examples ready will show that you can keep your cool and provide excellent service, even when things get busy.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can leave a lasting impression and shows your enthusiasm for the role.
We think you need these skills to ace Waiting Staff in Colchester
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the friendly and approachable side of you that will make our guests feel welcome. Don’t be afraid to share a bit about your passion for hospitality and what makes you tick.
Tailor Your Application:Make sure to tailor your application to the Waiting Staff role specifically. Highlight any relevant experience you have in customer service or hospitality, and mention how you can contribute to our team at Bannatyne. We love seeing candidates who take the time to connect their skills with what we’re looking for!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to highlight your key skills and experiences, making it easier for us to see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Bannatyne. We can’t wait to hear from you!
How to prepare for a job interview at Bannatyne
✨Know the Menu Inside Out
Before your interview, make sure you familiarise yourself with the menu and any daily specials. Being able to confidently discuss dishes and make recommendations will show that you're passionate about the role and ready to enhance the guest experience.
✨Show Off Your People Skills
During the interview, highlight your communication and interpersonal skills. Share examples of how you've successfully interacted with customers in the past, especially in busy environments. This will demonstrate that you can handle the fast-paced nature of waiting staff duties.
✨Prepare for Upselling Scenarios
Think of ways you can upsell items during the interview. Practice how you would recommend drinks or desserts to guests. This shows that you understand the importance of enhancing the dining experience and are proactive in increasing sales.
✨Ask About Team Dynamics
Show your interest in being a team player by asking questions about the team culture and how staff support each other. This not only reflects your willingness to contribute positively but also helps you gauge if the environment is the right fit for you.
