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- Tasks: Welcome guests and ensure a seamless experience in a vibrant wellness environment.
- Company: Join Bannatyne, a leader in health and wellness with a friendly team.
- Benefits: Enjoy flexible hours, free gym membership, and discounts on spa treatments.
- Other info: Dynamic role with opportunities for personal and career development.
- Why this job: Be the face of Bannatyne and create memorable experiences for our guests.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 26700 - 26700 £ per year.
Do you have a warm personality and natural skill for organisation? Are you passionate about wellness and exceptional customer service? Bannatyne, a leader in the health and wellness, is looking for a welcoming and efficient Front of House Assistant to join our team. If you’re ready to create a lasting first impression and ensure a seamless experience for our guests, we want to hear from you!
Our Perks:
- B-Fed - complimentary lunch or breakfast.
- Flexible schedule.
- 28 days annual leave increases with tenure.
- Free gym membership.
- Complimentary gym membership for another person (after 2 years service).
- Discounted Spa Treatments - 30%
- Discounted Spa Goods - 20% ELEMIS Products.
- Discounted Meals and Beverages - 50% cafe/bar.
- Career & Personal Development training.
- Mental Health, Well-Being and EAP Services.
- Length of Service Awards.
- Staff Awards and Bonuses.
- Discounted entertainment and shopping.
A typical day in the life of a Front of House Assistant:
- Greet and welcome guests with a friendly and professional demeanour.
- Dealing with emails, phone calls and face to face queries.
- Prepare and serve a variety of beverages and light snacks efficiently (If your site has a cafe bar).
- Manage spa bookings and appointments, ensuring a smooth scheduling process.
- Handle guest inquiries providing information about spa services, treatments and products.
- Process payments and manage the reception area efficiently.
- Assist with the promotion of spa services, special offers and retail products.
- Ensure the reception area is clean, tidy and inviting at all times.
- Coordinate with Spa Therapists and other staff to ensure seamless service delivery.
- Ensure all visitors to the site are logged correctly including contractors and guest passes.
- Undertake all relevant training required for the role.
What we are looking for:
- Have strong interpersonal and communications skills and a customer focused attitude.
- A genuine passion for health, wellness and customer service.
- Excellent organisational skills and multitasking abilities.
- The ability to establish rapport, build trust and demonstrate credibility.
- Ability to work flexible hours, including weekends and holidays. Hours can be 5.30am starts to 10.30pm finishes.
- It would be desirable if you had proven experience in a receptionist or customer service role, preferably in the hospitality industry.
- It would also be beneficial if you were proficient in using booking systems and basic computer skills.
Why Bannatyne?
Bannatyne is synonymous with excellence in the health and wellness industry. As a Front of House Assistant, you’ll be the first point of contact for our guests, setting the tone for their entire experience. You’ll work in a serene environment, surrounded by a team dedicated to making a difference in people’s lives.
Ready to be the face of Bannatyne and create memorable experiences for our guests? Apply now and join our welcoming team. Join us at Bannatyne, where your friendly smile and exceptional service will make a lasting impact!
Front of House Assistant in City of Westminster employer: Bannatyne
Contact Detail:
Bannatyne Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Assistant in City of Westminster
✨Tip Number 1
Get to know the company culture! Before your interview, check out Bannatyne's social media and website. This will help you understand their values and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since the role is all about creating a welcoming atmosphere, think of examples from your past experiences where you went above and beyond for a guest or customer. This will help you shine during the interview.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can set the tone for a great conversation with the hiring team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Front of House Assistant in City of Westminster
Some tips for your application 🫡
Show Your Personality: When writing your application, let your warm personality shine through! We want to see who you are beyond your qualifications, so don’t be afraid to inject a bit of your character into your cover letter.
Tailor Your Application: Make sure to tailor your CV and cover letter to the Front of House Assistant role. Highlight your customer service experience and any relevant skills that match what we’re looking for, like organisation and communication.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary to make your skills and experiences stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Bannatyne
✨Show Your Warm Personality
As a Front of House Assistant, your personality is key! Make sure to showcase your warm and welcoming nature during the interview. Practice greeting the interviewer with a smile and a friendly tone, just as you would with guests.
✨Demonstrate Organisational Skills
Prepare examples that highlight your organisational abilities. Think about times when you managed multiple tasks or coordinated schedules effectively. This will show that you can handle the busy environment at Bannatyne with ease.
✨Know the Company and Its Values
Research Bannatyne and its commitment to health and wellness. Be ready to discuss why you’re passionate about these values and how they align with your own. This shows that you’re not just looking for any job, but that you genuinely want to be part of their team.
✨Prepare for Customer Service Scenarios
Anticipate questions about handling guest inquiries or difficult situations. Think through how you would respond to various scenarios, focusing on providing exceptional customer service. This will demonstrate your readiness for the role and your commitment to guest satisfaction.