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- Tasks: Welcome guests, manage bookings, and ensure a smooth reception experience.
- Company: Join Bannatyne, a leader in health and wellness with a friendly team.
- Benefits: Free gym membership, flexible hours, and 28 days annual leave.
- Why this job: Be the face of Bannatyne and create memorable experiences for guests.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Enjoy a serene work environment with excellent career development opportunities.
The predicted salary is between 13 - 16 £ per hour.
Do you have a warm personality and natural skill for organisation? Are you passionate about wellness and exceptional customer service? Bannatyne, a leader in the health and wellness, is looking for a welcoming and efficient Front of House Assistant to join our team. If you’re ready to create a lasting first impression and ensure a seamless experience for our guests, we want to hear from you!
Our Perks:
- B-Fed - complimentary lunch or breakfast.
- Flexible schedule.
- 28 days annual leave increases with tenure.
- Free gym membership.
- Complimentary gym membership for another person (after 2 years service).
- Discounted Spa Treatments - 30% Discounted Spa Goods - 20% ELEMIS Products.
- Discounted Meals and Beverages - 50% cafe/bar.
- Career & Personal Development training.
- Mental Health, Well-Being and EAP Services.
- Length of Service Awards.
- Staff Awards and Bonuses.
- Discounted entertainment and shopping.
A typical day in the life of a Front of House Assistant:
- Greet and welcome guests with a friendly and professional demeanour.
- Dealing with emails, phone calls and face to face queries.
- Prepare and serve a variety of beverages and light snacks efficiently (If your site has a cafe bar).
- Manage spa bookings and appointments, ensuring a smooth scheduling process.
- Handle guest inquiries providing information about spa services, treatments and products.
- Process payments and manage the reception area efficiently.
- Assist with the promotion of spa services, special offers and retail products.
- Ensure the reception area is clean, tidy and inviting at all times.
- Coordinate with Spa Therapists and other staff to ensure seamless service delivery.
- Ensure all visitors to the site are logged correctly including contractors and guest passes.
- Undertake all relevant training required for the role.
What we are looking for:
- Have strong interpersonal and communications skills and a customer focused attitude.
- A genuine passion for health, wellness and customer service.
- Excellent organisational skills and multitasking abilities.
- The ability to establish rapport, build trust and demonstrate credibility.
- Ability to work flexible hours, including weekends and holidays.
- It would be desirable if you had proven experience in a receptionist or customer service role, preferably in the hospitality industry.
- It would also be beneficial if you were proficient in using booking systems and basic computer skills.
Why Bannatyne?
Bannatyne is synonymous with excellence in the health and wellness industry. As a Front of House Assistant, you’ll be the first point of contact for our guests, setting the tone for their entire experience. You’ll work in a serene environment, surrounded by a team dedicated to making a difference in people’s lives.
Ready to be the face of Bannatyne and create memorable experiences for our guests? Apply now and join our welcoming team. Join us at Bannatyne, where your friendly smile and exceptional service will make a lasting impact!
Front Of House Assistant in Chafford Hundred employer: Bannatyne
Contact Detail:
Bannatyne Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Of House Assistant in Chafford Hundred
✨Tip Number 1
Get to know the company culture! Before your interview, check out Bannatyne's social media and website. This will help you understand their values and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Front of House Assistant, you'll be the face of Bannatyne. Role-play common scenarios with friends or family to boost your confidence in handling guest inquiries and providing exceptional service.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look professional and approachable for your interview. A smart outfit can set the tone for a great conversation about your passion for wellness and customer service.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s a simple way to remind them of your warm personality and commitment to creating memorable experiences for guests.
We think you need these skills to ace Front Of House Assistant in Chafford Hundred
Some tips for your application 🫡
Show Your Personality: When writing your application, let your warm personality shine through! We want to see who you are beyond your qualifications, so don’t be afraid to add a personal touch that reflects your passion for customer service and wellness.
Tailor Your Application: Make sure to tailor your application specifically for the Front of House Assistant role. Highlight your relevant experience in hospitality and customer service, and mention any skills that align with what we’re looking for, like organisation and communication.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly, and it shows you’re serious about joining our team at Bannatyne. We can’t wait to hear from you!
How to prepare for a job interview at Bannatyne
✨Show Off Your Warm Personality
As a Front of House Assistant, your personality is key! Make sure to showcase your warm and welcoming nature during the interview. Practice greeting the interviewer with a smile and a friendly tone, just as you would with guests.
✨Demonstrate Your Organisational Skills
Prepare examples of how you've successfully managed multiple tasks in previous roles. Whether it’s scheduling appointments or handling customer queries, be ready to discuss specific situations where your organisational skills shone through.
✨Know the Company and Its Values
Research Bannatyne and understand their commitment to health and wellness. Be prepared to discuss why you’re passionate about these values and how they align with your own. This shows that you’re not just looking for any job, but that you genuinely want to be part of their team.
✨Practice Customer Service Scenarios
Think of common customer service scenarios you might face as a Front of House Assistant. Prepare responses on how you would handle difficult situations or guest inquiries. This will demonstrate your problem-solving skills and customer-focused attitude.
