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- Tasks: Welcome guests, manage bookings, and ensure a smooth reception experience.
- Company: Join Bannatyne, a leader in health and wellness with a friendly team.
- Benefits: Enjoy free meals, gym membership, flexible hours, and career development.
- Other info: Work in a serene environment with opportunities for personal growth.
- Why this job: Be the face of Bannatyne and create memorable experiences for our guests.
- Qualifications: Strong communication skills and a passion for customer service required.
The predicted salary is between 25000 - 30000 £ per year.
Hours: 16 per week
Rate of Pay: £12.71 per hour
Location: Carlisle
Do you have a warm personality and natural skill for organisation? Are you passionate about wellness and exceptional customer service? Bannatyne, a leader in the health and wellness, is looking for a welcoming and efficient Front of House Assistant to join our team. If you’re ready to create a lasting first impression and ensure a seamless experience for our guests, we want to hear from you!
Our Perks:
- B-Fed - complimentary lunch or breakfast.
- Flexible schedule.
- 28 days annual leave increases with tenure.
- Free gym membership.
- Complimentary gym membership for another person (after 2 years service).
- Discounted Spa Treatments - 30% Discounted Spa Goods - 20% ELEMIS Products.
- Discounted Meals and Beverages - 50% cafe/bar.
- Career & Personal Development training.
- Mental Health, Well-Being and EAP Services.
- Length of Service Awards.
- Staff Awards and Bonuses.
- Discounted entertainment and shopping.
A typical day in the life of a Front of House Assistant:
- Greet and welcome guests with a friendly and professional demeanour.
- Dealing with emails, phone calls and face to face queries.
- Prepare and serve a variety of beverages and light snacks efficiently (If your site has a cafe bar).
- Manage spa bookings and appointments, ensuring a smooth scheduling process.
- Handle guest inquiries providing information about spa services, treatments and products.
- Process payments and manage the reception area efficiently.
- Assist with the promotion of spa services, special offers and retail products.
- Ensure the reception area is clean, tidy and inviting at all times.
- Coordinate with Spa Therapists and other staff to ensure seamless service delivery.
- Ensure all visitors to the site are logged correctly including contractors and guest passes.
- Undertake all relevant training required for the role.
What we are looking for:
- Have strong interpersonal and communications skills and a customer focused attitude.
- A genuine passion for health, wellness and customer service.
- Excellent organisational skills and multitasking abilities.
- The ability to establish rapport, build trust and demonstrate credibility.
- Ability to work flexible hours, including weekends and holidays. Hours can be 5.30am starts to 10.30pm finishes.
- It would be desirable if you had proven experience in a receptionist or customer service role, preferably in the hospitality industry.
- It would also be beneficial if you were proficient in using booking systems and basic computer skills.
Why Bannatyne?
Bannatyne is synonymous with excellence in the health and wellness industry. As a Front of House Assistant, you’ll be the first point of contact for our guests, setting the tone for their entire experience. You’ll work in a serene environment, surrounded by a team dedicated to making a difference in people’s lives. Ready to be the face of Bannatyne and create memorable experiences for our guests? Apply now and join our welcoming team. Join us at Bannatyne, where your friendly smile and exceptional service will make a lasting impact!
Front of House Assistant in Carlisle employer: Bannatyne
Contact Detail:
Bannatyne Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Assistant in Carlisle
✨Tip Number 1
Get to know the company culture before your interview. Check out Bannatyne's social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a Front of House Assistant and how you'd handle them. Being able to demonstrate your problem-solving abilities will really impress the interviewers.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can set the tone for a great conversation and show that you take the role seriously.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Front of House Assistant in Carlisle
Some tips for your application 🫡
Show Your Personality: When writing your application, let your warm personality shine through! We want to see your passion for customer service and wellness, so don’t be shy about sharing why you love helping others.
Tailor Your Application: Make sure to customise your application to match the Front of House Assistant role. Highlight your organisational skills and any relevant experience in hospitality or customer service to show us you’re the perfect fit!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read, so use bullet points if needed and avoid long-winded sentences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at Bannatyne.
How to prepare for a job interview at Bannatyne
✨Show Your Warmth
As a Front of House Assistant, your personality is key! Make sure to convey your warm and welcoming nature during the interview. Practice greeting the interviewer with a smile and a friendly tone, just as you would with guests.
✨Know the Company
Familiarise yourself with Bannatyne's values and services. Understanding their focus on health and wellness will help you align your answers with what they’re looking for. Mention specific services or perks that excite you!
✨Demonstrate Organisational Skills
Be ready to discuss how you manage multiple tasks efficiently. Share examples from past experiences where you successfully juggled responsibilities, like handling bookings or managing customer inquiries, to showcase your organisational prowess.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the role and the team. This shows your genuine interest in the position and helps you assess if it’s the right fit for you. Ask about training opportunities or team dynamics!