At a Glance
- Tasks: Welcome guests, manage bookings, and ensure a smooth experience at our wellness centre.
- Company: Join Bannatyne, a leader in health and wellness with a friendly team.
- Benefits: Enjoy flexible hours, free gym membership, and discounts on spa treatments.
- Other info: Great career development opportunities and a supportive work culture.
- Why this job: Be the first point of contact, creating lasting impressions in a serene environment.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 25000 - 30000 € per year.
Hours: 16 per week
Rate of Pay: £12.71 per hour
Location: Bury St Edmunds
Do you have a warm personality and natural skill for organisation? Are you passionate about wellness and exceptional customer service? Bannatyne, a leader in the health and wellness, is looking for a welcoming and efficient Front of House Assistant to join our team. If you’re ready to create a lasting first impression and ensure a seamless experience for our guests, we want to hear from you!
Perks:
- B-Fed – complimentary lunch or breakfast.
- Flexible schedule.
- 28 days annual leave increases with tenure.
- Free gym membership.
- Complimentary gym membership for another person (after 2 years service).
- Discounted Spa Treatments – 30%.
- Discounted Spa Goods – 20% (ELEMIS Products).
- Discounted Meals and Beverages – 50% (cafe/bar).
- Career & Personal Development training.
- Mental Health, Well-Being and EAP Services.
- Length of Service Awards.
- Staff Awards and Bonuses.
- Discounted entertainment and shopping.
A typical day in the life of a Front of House Assistant:
- Greet and welcome guests with a friendly and professional demeanour.
- Deal with emails, phone calls and face‑to‑face queries.
- Prepare and serve a variety of beverages and light snacks efficiently (if your site has a café bar).
- Manage spa bookings and appointments, ensuring a smooth scheduling process.
- Handle guest inquiries providing information about spa services, treatments and products.
- Process payments and manage the reception area efficiently.
- Assist with the promotion of spa services, special offers and retail products.
- Ensure the reception area is clean, tidy and inviting at all times.
- Coordinate with Spa Therapists and other staff to ensure seamless service delivery.
- Ensure all visitors to the site are logged correctly including contractors and guest passes.
- Undertake all relevant training required for the role.
What we are looking for:
- Strong interpersonal and communication skills with a customer‑focused attitude.
- A genuine passion for health, wellness and customer service.
- Excellent organisational skills and multitasking abilities.
- Ability to establish rapport, build trust and demonstrate credibility.
- Ability to work flexible hours, including weekends and holidays. Hours can be 5:30 am starts to 10:30 pm finishes.
- It would be desirable if you had proven experience in a receptionist or customer service role, preferably in the hospitality industry.
- It would also be beneficial if you were proficient in using booking systems and basic computer skills.
Why Bannatyne?
Bannatyne is synonymous with excellence in the health and wellness industry. As a Front of House Assistant, you’ll be the first point of contact for our guests, setting the tone for their entire experience. You’ll work in a serene environment, surrounded by a team dedicated to making a difference in people’s lives.
Front of House Assistant in Bury St Edmunds employer: Bannatyne
Bannatyne is an exceptional employer that prioritises employee well-being and development, offering a range of benefits including flexible schedules, complimentary meals, and extensive training opportunities. Located in the serene setting of Bury St Edmunds, our Front of House Assistants enjoy a supportive work culture that values customer service excellence and personal growth, making it a rewarding place to build a career in the health and wellness industry.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Assistant in Bury St Edmunds
✨Tip Number 1
Get to know the company culture before your interview. Check out Bannatyne's social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their wellness mission.
✨Tip Number 2
Practice your customer service skills! Since the Front of House Assistant role is all about making guests feel welcome, think of scenarios where you can demonstrate your warm personality and organisational skills. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
When you apply, make sure to highlight your flexibility and willingness to work varied hours. Mention any previous experience in hospitality or customer service that showcases your ability to handle busy environments and multitask effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s a great chance to reiterate why you’d be a perfect fit for the Front of House Assistant position at Bannatyne.
We think you need these skills to ace Front of House Assistant in Bury St Edmunds
Some tips for your application 🫡
Show Your Personality:When writing your application, let your warm personality shine through! We want to see how you can create that lasting first impression, so don’t be afraid to show us your friendly side.
Tailor Your Experience:Make sure to highlight any relevant experience in customer service or hospitality. We’re looking for someone who’s passionate about wellness and can handle guest inquiries with ease, so connect your past roles to what we do!
Be Organised:Since the role requires excellent organisational skills, structure your application clearly. Use bullet points or headings to make it easy for us to see your qualifications and experiences at a glance.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity to join our team!
How to prepare for a job interview at Bannatyne
✨Show Your Warmth
As a Front of House Assistant, your personality is key! Make sure to convey your warm and welcoming nature during the interview. Practice greeting the interviewer with a smile and a friendly tone, just as you would with guests.
✨Demonstrate Organisational Skills
Be ready to discuss how you manage tasks efficiently. Think of examples where you've successfully juggled multiple responsibilities, like handling bookings or managing inquiries. This will show that you can keep things running smoothly at the front desk.
✨Know the Company
Familiarise yourself with Bannatyne's services and values. Mention specific wellness initiatives or customer service practices they have in place. This shows your genuine interest in the role and that you’re aligned with their mission.
✨Prepare for Scenario Questions
Expect questions about how you'd handle various guest situations. Prepare by thinking through scenarios, like dealing with a difficult customer or managing a busy reception area. This will help you demonstrate your problem-solving skills and customer-focused attitude.
