At a Glance
- Tasks: Welcome guests and ensure a seamless experience at our health and wellness centre.
- Company: Join Bannatyne, a leader in the health and wellness industry.
- Benefits: Enjoy flexible hours, free gym membership, and discounted spa treatments.
- Other info: Work in a serene environment with excellent career development opportunities.
- Why this job: Be the face of Bannatyne and create memorable experiences for our guests.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 12 - 13 € per hour.
Hours: 8 per week
Rate of Pay: £12.71 per hour
Location: Burton-on-Trent
Do you have a warm personality and natural skill for organisation? Are you passionate about wellness and exceptional customer service? Bannatyne, a leader in the health and wellness, is looking for a welcoming and efficient Front of House Assistant to join our team. If you’re ready to create a lasting first impression and ensure a seamless experience for our guests, we want to hear from you!
Our Perks:
- B-Fed - complimentary lunch or breakfast.
- Flexible schedule.
- 28 days annual leave increases with tenure.
- Free gym membership.
- Complimentary gym membership for another person (after 2 years service).
- Discounted Spa Treatments - 30% Discounted Spa Goods - 20% ELEMIS Products.
- Discounted Meals and Beverages - 50% cafe/bar.
- Career & Personal Development training.
- Mental Health, Well-Being and EAP Services.
- Length of Service Awards.
- Staff Awards and Bonuses.
- Discounted entertainment and shopping.
A typical day in the life of a Front of House Assistant:
- Greet and welcome guests with a friendly and professional demeanour.
- Dealing with emails, phone calls and face to face queries.
- Prepare and serve a variety of beverages and light snacks efficiently (If your site has a cafe bar).
- Manage spa bookings and appointments, ensuring a smooth scheduling process.
- Handle guest inquiries providing information about spa services, treatments and products.
- Process payments and manage the reception area efficiently.
- Assist with the promotion of spa services, special offers and retail products.
- Ensure the reception area is clean, tidy and inviting at all times.
- Coordinate with Spa Therapists and other staff to ensure seamless service delivery.
- Ensure all visitors to the site are logged correctly including contractors and guest passes.
- Undertake all relevant training required for the role.
What we are looking for:
- Have strong interpersonal and communications skills and a customer focused attitude.
- A genuine passion for health, wellness and customer service.
- Excellent organisational skills and multitasking abilities.
- The ability to establish rapport, build trust and demonstrate credibility.
- Ability to work flexible hours, including weekends and holidays. Hours can be 5.30am starts to 10.30pm finishes.
- It would be desirable if you had proven experience in a receptionist or customer service role, preferably in the hospitality industry.
- It would also be beneficial if you were proficient in using booking systems and basic computer skills.
Why Bannatyne? Bannatyne is synonymous with excellence in the health and wellness industry. As a Front of House Assistant, you’ll be the first point of contact for our guests, setting the tone for their entire experience. You’ll work in a serene environment, surrounded by a team dedicated to making a difference in people’s lives. Ready to be the face of Bannatyne and create memorable experiences for our guests? Apply now and join our welcoming team. Join us at Bannatyne, where your friendly smile and exceptional service will make a lasting impact!
Front of House Assistant in Burton upon Trent employer: Bannatyne
Bannatyne is an exceptional employer that prioritises wellness and customer service, offering a supportive work culture where your contributions truly matter. With benefits like flexible scheduling, complimentary meals, and extensive training opportunities, you will thrive in a nurturing environment that encourages personal and professional growth. Join our dedicated team in Burton-on-Trent, where your passion for health and wellness can shine as you create memorable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Assistant in Burton upon Trent
✨Tip Number 1
Get to know the company culture! Before your interview, check out Bannatyne's social media and website. This will help you understand their values and how you can fit in, plus it gives you some great talking points during your chat.
✨Tip Number 2
Practice your customer service skills! Since the Front of House Assistant role is all about making guests feel welcome, think of examples from your past experiences where you’ve gone above and beyond for a customer. We want to hear those stories!
✨Tip Number 3
Dress to impress! First impressions matter, especially in a role that’s all about creating a welcoming atmosphere. Choose an outfit that’s smart yet comfortable, so you can show off your personality while looking professional.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you’re genuinely interested in the role and helps keep you on their radar. Plus, we love a good follow-up!
We think you need these skills to ace Front of House Assistant in Burton upon Trent
Some tips for your application 🫡
Show Your Personality:When writing your application, let your warm personality shine through! We want to see your passion for customer service and wellness, so don’t be afraid to share a bit about yourself and why you’re excited about this role.
Tailor Your Application:Make sure to tailor your application to the Front of House Assistant position. Highlight any relevant experience in customer service or hospitality, and mention specific skills that match what we’re looking for, like organisation and communication.
Be Professional Yet Friendly:Remember, you’ll be the first point of contact for our guests, so strike a balance between professionalism and friendliness in your application. Use a welcoming tone and show us that you can create a lasting first impression!
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be able to showcase your application in the best light. We can’t wait to hear from you!
How to prepare for a job interview at Bannatyne
✨Show Your Warm Personality
As a Front of House Assistant, your warm personality is key. During the interview, let your natural friendliness shine through. Practice greeting the interviewer as if they were a guest, and remember to smile – it sets a welcoming tone!
✨Demonstrate Organisational Skills
This role requires excellent organisational skills. Be prepared to discuss how you manage tasks and prioritise effectively. You might even want to share a specific example from your past experience where your organisation made a difference.
✨Know the Company and Its Values
Familiarise yourself with Bannatyne’s values and services. Show that you’re passionate about health and wellness by mentioning specific services or products they offer. This will demonstrate your genuine interest in the role and the company.
✨Prepare for Customer Service Scenarios
Expect questions about handling customer inquiries and complaints. Think of a couple of scenarios where you provided exceptional service or resolved an issue. This will showcase your customer-focused attitude and problem-solving skills.
