At a Glance
- Tasks: Keep our fitness centre sparkling clean and welcoming for all members.
- Company: Join Bannatyne, a leader in fitness and wellness across the UK.
- Benefits: Enjoy free gym membership, flexible hours, and discounts on spa treatments.
- Other info: Be part of a supportive team with opportunities for personal growth.
- Why this job: Make a real difference in members' experiences while working in a vibrant environment.
- Qualifications: Attention to detail and a passion for health and customer service are key.
The predicted salary is between 13.4 - 13.4 £ per hour.
Bannatyne is renowned for providing exceptional fitness and wellness experiences across the UK. We are committed to maintaining the highest standards of cleanliness and hygiene to ensure our members have a safe and welcoming environment. We are currently looking for a dedicated and detail-oriented Membercare Assistant to join our team!
Benefits
- Complimentary lunch or breakfast (B-Fed)
- Flexible schedule
- 28 days annual leave increases with tenure
- Free gym membership
- Complimentary gym membership for another person after 2 years service
- 30% discount on spa treatments
- 20% discount on ELEMIS products
- 50% discount on cafe/bar meals and beverages
- Career & personal development training
- Mental health, well-being and EAP services
- Length of service awards
- Staff awards and bonuses
- Discounted entertainment and shopping
Responsibilities
- Perform thorough cleaning of all areas, including changing rooms, showers, toilets and all poolside facilities
- Ensure that all gym equipment, floors and surfaces are cleaned and sanitised regularly
- Empty trash bins, replace liners and dispose of waste properly; maintain outdoor space, litter pick/binnets etc.
- Follow all health and safety regulations to ensure a safe environment for members and staff
- Use cleaning chemicals and equipment according to safety guidelines and procedures
- Report any maintenance issues, hazards or potential safety concerns to the Maintenance Supervisor
- Provide a friendly and approachable service to members, addressing cleaning-related inquiries or requests promptly and courteously
- Maintain a professional demeanour and uphold the club’s reputation for excellent customer service
- Monitor cleaning supplies and equipment, ensuring adequate stock
- Perform basic maintenance tasks where skills permit, such as changing bulbs
- Work closely with other cleaning staff and club employees to ensure all areas are maintained to the highest standards
- Participate in team meetings and training sessions as required
Qualifications
- Previous experience in domestic/cleaning roles
- Strong attention to detail and thoroughness in cleaning tasks
- Good time management and organisational skills
- Ability to follow instructions and work independently
- Strong interpersonal and communication skills and a customer-focused attitude
- A genuine passion for health, wellness and customer service
- A strong ability to establish rapport, build trust and demonstrate credibility
- Physical capability to perform cleaning tasks that involve standing, walking, bending, lifting and using cleaning equipment
- Ability to work flexible hours, including weekends and holidays (5:30am to 10:30pm)
- It would be desirable if you had basic knowledge of cleaning chemicals and equipment.
At Bannatyne, we are dedicated to creating a positive and inclusive work environment where our team members can thrive. As a Membercare Assistant, you will play a vital role in maintaining the high standards our members expect. We offer competitive compensation, ongoing training and a supportive team culture. If you are a meticulous and hardworking individual who takes pride in their work, and is committed to delivering exceptional service, we want to hear from you. Join us at Bannatyne, where your passion for fitness will inspire and transform lives!
