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- Tasks: Lead a team to deliver exceptional spa experiences and manage daily operations.
- Company: Join Bannatyne, a leader in health and wellness with a commitment to excellence.
- Benefits: Enjoy flexible hours, free gym membership, and discounted spa treatments.
- Why this job: Make a real impact in wellness while developing your career in a supportive environment.
- Qualifications: NVQ Level 2 & 3 Beauty Therapy qualification and strong customer service skills.
- Other info: Dynamic work culture with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Are you passionate about wellness and customer service? Do you have a talent for leading a team to deliver exceptional experiences? If so, Bannatyne’s luxurious spa invites you to join our team as a Spa Manager!
Our Perks:
- B-fed - complimentary lunch or breakfast.
- Flexible schedule.
- 28 days annual leave increases with tenure.
- Free gym membership.
- Complimentary gym membership for another person (after 2 years service).
- Discounted Spa Treatments - 30%
- Discounted Spa Goods - 20% ELEMIS Products.
- Discounted Meals and Beverages - 50% cafe/bar.
- Career & Personal Development training.
- Mental Health, Well-Being and EAP Services.
- Length of Service Awards.
- Staff Awards and Bonuses.
- Discounted entertainment and shopping.
A typical day in the life of a Spa Manager:
- Oversee daily operations of the spa, ensuring a seamless and relaxing experience for all guests.
- Lead, motivate, and manage a team of skilled therapists and support staff.
- Develop and implement strategies to increase spa revenue and client satisfaction.
- Perform a variety of spa treatments including massages, facials, manicures, pedicures and more, tailored to meet guests' individual needs when required.
- Maintain the highest standards of cleanliness, safety and customer service.
- Manage inventory, budgets and scheduling to ensure efficient spa operations.
- Creating a positive and collaborative work environment promoting professional growth and development.
What we are looking for:
- Have an NVQ Level 2 & 3 Beauty Therapy qualification or equivalent.
- Be KPI driven and results focused.
- Have dynamic interpersonal skills and a customer focused attitude.
- Have excellent written and verbal communication skills and be confident speaking to clients face to face, over the telephone and by email.
- Proven experience of delivering excellent customer service.
- Be flexible and proactive in managing multiple priorities.
- The ability to make decisions, solve problems and take appropriate action.
- Experience of managing a team and strong people development skills.
- The ability to establish rapport, build trust and demonstrate credibility.
- Ability to work flexible hours, including weekends and holidays.
It would be desirable if you had Knowledge of ELEMIS products and treatments.
Why Bannatyne?
Bannatyne Group is a leader in the health and wellness industry, known for its commitment to excellence and innovation. Our spas offer a serene escape for our guests and a fulfilling career path for our employees. As a Spa Manager at Bannatyne, you’ll play a pivotal role in delivering the ultimate spa experience.
Ready to take the next step in your career? Apply now and become part of the Bannatyne family. Join us at Bannatyne, where wellness is our passion and our people make it happen!
Spa Manager in Birmingham employer: Bannatyne
Contact Detail:
Bannatyne Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Manager in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the wellness industry and let them know you're on the hunt for a Spa Manager role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Show off your skills! If you’ve got experience in delivering exceptional customer service, make sure to highlight that in conversations. Share specific examples of how you've led teams or improved client satisfaction – it’ll make you stand out!
✨Tip Number 3
Be proactive! Don’t just wait for job postings to pop up. Reach out directly to spas you admire, like Bannatyne, and express your interest. A friendly email or call can go a long way in getting your foot in the door.
✨Tip Number 4
Keep learning! Stay updated on the latest trends in wellness and spa treatments. This not only boosts your knowledge but also shows potential employers that you’re passionate about the industry. Plus, it’s a great conversation starter!
We think you need these skills to ace Spa Manager in Birmingham
Some tips for your application 🫡
Show Your Passion: Let your love for wellness and customer service shine through in your application. We want to see how your enthusiasm aligns with our mission at Bannatyne!
Tailor Your CV: Make sure your CV highlights your relevant experience, especially in managing teams and delivering exceptional customer service. We’re looking for those standout moments that show you’re the perfect fit for the Spa Manager role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re excited about this opportunity. Share specific examples of how you’ve led teams or improved client satisfaction in the past – we love a good story!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey to joining the Bannatyne family.
How to prepare for a job interview at Bannatyne
✨Know Your Spa Treatments
Familiarise yourself with the range of treatments offered at Bannatyne, especially ELEMIS products. Be ready to discuss your experience with various therapies and how you can tailor them to meet guests' needs.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Highlight your ability to motivate staff and create a positive work environment, as this is crucial for a Spa Manager role.
✨Demonstrate Customer Service Excellence
Think of specific instances where you've gone above and beyond for customers. Be ready to explain how you handle difficult situations and ensure client satisfaction, as this will resonate well with the interviewers.
✨Be KPI Savvy
Brush up on key performance indicators relevant to spa management. Be prepared to discuss how you've used KPIs to drive results in previous roles, showing that you're results-focused and data-driven.
