Regional Spa Manager in Ashford

We are seeking an experienced and driven Regional Spa Manager to lead and oversee the operations of our spas across the Southeast region. In this pivotal role you will be responsible for ensuring exceptional service delivery, driving financial performance, and creating a culture of excellence. You will guide and develop Spa Managers, monitor key business metrics, and implement strategies to enhance guest satisfaction and profitability.

Our Perks:

• B-Fed - complimentary lunch or breakfast.
• Flexible schedule.
• 28 days annual leave increases with tenure.
• Free gym membership.
• Complimentary gym membership for another person (after 2 years service).
• Discounted Spa Treatments - 30%.
• Discounted Spa Goods - 20% ELEMIS Products.
• Discounted Meals and Beverages - 50% cafe/bar.
• Career & Personal Development training.
• Mental Health, Well-Being and EAP Services.
• Length of Service Awards.
• Staff Awards and Bonuses.
• Discounted entertainment and shopping.

A typical day in the life of a Regional Spa Manager:

• Oversee the day-to-day operations of multiple spa locations, ensuring consistency, efficiency, and exceptional service delivery.
• Monitor key performance indicators (KPIs) for each spa, taking proactive steps to optimise revenue, manage costs, and achieve financial targets.
• Lead, mentor, and develop Spa Managers, providing training and support to foster high-performing teams.
• Conduct regular performance reviews and create professional development plans.
• Maintain a focus on guest satisfaction by implementing high standards of service and addressing guest feedback constructively and efficiently.
• Ensure all spa operations align with Bannatyne’s brand guidelines and quality standards, including treatments, facilities, and retail offerings.
• Collaborate with the marketing team to promote spa services, drive bookings, and develop regional marketing initiatives to increase brand awareness and footfall.
• Ensure all spa locations comply with health, safety, and hygiene regulations, conducting audits and implementing corrective measures where necessary.
• Develop and manage budgets for each spa, reviewing financial performance regularly and implementing cost-saving measures without compromising quality.
• Stay informed of industry trends and competitor activity to identify opportunities for growth and improvement.

What we are looking for:

• Minimum of 3-5 years in a senior management role within the spa, beauty, or wellness industry, preferably across multiple sites.
• Candidates must be qualified to Level 3 in Beauty Therapy (or equivalent).
• This role requires the ability to effectively lead and manage Spa Managers across multiple locations, with strong management capability being a key requirement.
• Able to work flexibly to suit the hours and needs of the business.
• Comfortable using management software and tools for reporting and communication.
• Proven ability to lead, motivate, and inspire teams to achieve and exceed targets.
• Strong commercial awareness with a focus on achieving financial success and operational excellence.
• Passionate about delivering outstanding guest experiences and continuously striving for service improvements.
• Excellent verbal and written communication, with the ability to influence and engage effectively at all levels.
• Strong problem-solving skills and the ability to make data-driven decisions.
• Exceptional time management and the ability to manage multiple priorities across various locations.
• Strong financial acumen and experience in managing budgets and KPIs.
• Able to travel away from home to visit clubs, attend meetings and training workshops as and when required.
• Willingness to travel frequently and adapt to the demands of a multi-site role.
• A driving license is essential due to the nature of the travel required.
• A recognised training qualification within the beauty industry would be desirable for this role.
• Previous experience managing across multiple sites is advantageous but not essential.

Why Bannatyne?

Joining Bannatyne as a Regional Spa Manager means becoming part of a renowned health and wellness brand that values innovation, growth, and excellence. You’ll lead dynamic teams across multiple spa locations, with the opportunity to drive impactful results and shape memorable guest experiences. We offer a supportive environment, competitive benefits, and career advancement opportunities, all while empowering you to make a significant difference in the wellness industry. If you have a strong background in multi-site spa management, a passion for delivering outstanding guest experiences, and the ability to lead high-performing teams, we’d love to hear from you!