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- Tasks: Greet guests, manage bookings, and ensure a welcoming reception area.
- Company: Join Bannatyne, a leader in health and wellness, dedicated to exceptional service.
- Benefits: Enjoy flexible hours, free gym membership, and discounted spa treatments.
- Other info: This is a temporary role with opportunities for personal development.
- Why this job: Be the face of Bannatyne, creating memorable experiences in a serene environment.
- Qualifications: Strong communication skills and a passion for customer service are essential.
Location: Glasgow
Department: Front of House / Reception
Job type: Temporary
Salary: £9,518
Published: about 4 hours ago
Hours: 16 hours per week
Rate of Pay: £11.44 ph
Location: Stepps
Do you have a warm personality and natural skill for organisation? Are you passionate about wellness and exceptional customer service? Bannatyne, a leader in health and wellness, is looking for a welcoming and efficient Front of House Assistant to join our team. If you’re ready to create a lasting first impression and ensure a seamless experience for our guests, we want to hear from you!
Our Perks:
- B-Fed - complimentary lunch or breakfast.
- Flexible schedule.
- 28 days annual leave increases with tenure.
- Free gym membership.
- Complimentary gym membership for another person (after 2 years service).
- Discounted Spa Treatments - 30%
- Discounted Spa Goods - 20% ELEMIS Products.
- Discounted Meals and Beverages - 50% cafe/bar.
- Career & Personal Development training.
- Mental Health, Well-Being and EAP Services.
- Length of Service Awards.
- Staff Awards and Bonuses.
- Discounted entertainment and shopping.
A typical day in the life of a Front of House Assistant:
- Greet and welcome guests with a friendly and professional demeanour.
- Dealing with emails, phone calls and face-to-face queries.
- Prepare and serve a variety of beverages and light snacks efficiently (If your site has a cafe bar).
- Manage spa bookings and appointments, ensuring a smooth scheduling process.
- Handle guest inquiries providing information about spa services, treatments and products.
- Process payments and manage the reception area efficiently.
- Assist with the promotion of spa services, special offers and retail products.
- Ensure the reception area is clean, tidy and inviting at all times.
- Coordinate with Spa Therapists and other staff to ensure seamless service delivery.
- Ensure all visitors to the site are logged correctly including contractors and guest passes.
- Undertake all relevant training required for the role.
What we are looking for:
- Strong interpersonal and communication skills and a customer-focused attitude.
- A genuine passion for health, wellness and customer service.
- Excellent organisational skills and multitasking abilities.
- The ability to establish rapport, build trust and demonstrate credibility.
- Ability to work flexible hours, including weekends and holidays. Hours can be 5.30am starts to 10.30pm finishes.
- It would be desirable if you had proven experience in a receptionist or customer service role, preferably in the hospitality industry.
- It would also be beneficial if you were proficient in using booking systems and basic computer skills.
Why Bannatyne?
Bannatyne is synonymous with excellence in the health and wellness industry. As a Front of House Assistant, you’ll be the first point of contact for our guests, setting the tone for their entire experience. You’ll work in a serene environment, surrounded by a team dedicated to making a difference in people’s lives.
Ready to be the face of Bannatyne and create memorable experiences for our guests? Apply now and join our welcoming team! Join us at Bannatyne, where your friendly smile and exceptional service will make a lasting impact!
Front Of House Assistant employer: Bannatyne Ltd.
Contact Detail:
Bannatyne Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Of House Assistant
✨Tip Number 1
Familiarise yourself with Bannatyne's services and values. Understanding their focus on health and wellness will help you connect with the team and demonstrate your passion during any interviews.
✨Tip Number 2
Practice your customer service skills by engaging in role-play scenarios with friends or family. This will help you feel more confident when interacting with guests and handling inquiries.
✨Tip Number 3
Be prepared to discuss your organisational skills and how you've managed multiple tasks in previous roles. Think of specific examples that showcase your ability to multitask effectively.
✨Tip Number 4
Show your flexibility by being open about your availability for various shifts, including early mornings and weekends. This will highlight your commitment to meeting the needs of the business.
We think you need these skills to ace Front Of House Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles in hospitality. Emphasise your interpersonal skills and ability to create a welcoming environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for health and wellness, as well as your enthusiasm for providing exceptional customer service. Mention specific examples of how you've excelled in similar roles.
Highlight Relevant Skills: In your application, focus on skills that align with the job description, such as organisation, multitasking, and communication. Provide examples of how you've successfully used these skills in past positions.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Bannatyne Ltd.
✨Show Your Warm Personality
As a Front of House Assistant, your personality is key. Make sure to convey your warmth and friendliness during the interview. Practice greeting the interviewer as if they were a guest, showcasing your natural ability to make people feel welcome.
✨Demonstrate Organisational Skills
Highlight your organisational skills by discussing any relevant experiences where you managed multiple tasks or schedules. Be prepared to give examples of how you prioritise tasks and ensure everything runs smoothly, just like you would in the role.
✨Emphasise Customer Service Passion
Bannatyne values exceptional customer service, so be ready to share your passion for helping others. Discuss specific instances where you went above and beyond for a customer, and how that aligns with the company's commitment to wellness and guest satisfaction.
✨Prepare for Role-Specific Questions
Anticipate questions related to the responsibilities of a Front of House Assistant, such as handling inquiries or managing bookings. Familiarise yourself with common spa services and treatments, so you can confidently discuss how you would assist guests in those areas.