At a Glance
- Tasks: Welcome members, assist with enquiries, and promote a vibrant fitness community.
- Company: Join Bannatyne, a leading health and wellness company in the UK.
- Benefits: Free gym membership, flexible hours, and 28 days annual leave.
- Other info: Enjoy perks like discounted spa treatments and career development opportunities.
- Why this job: Make a real impact on members' fitness journeys in a supportive team.
- Qualifications: Friendly, organised, and excellent communication skills required.
The predicted salary is between 10 - 15 £ per hour.
Hours: 16 per week
Rate of Pay: £12.21 per hour
Location: Hastings
Passionate about people and customer service? Join our Membership Xperience team and help members start and stay on their fitness journey. From welcoming new faces to supporting long-standing members, this is your chance to be part of a friendly, energetic team where every day brings variety and opportunities to grow.
Our Perks:
- B-Fed - complimentary lunch or breakfast.
- Flexible schedule.
- 28 days annual leave increases with tenure.
- Free gym membership.
- Complimentary gym membership for another person (after 2 years service).
- Discounted Spa Treatments - 30%.
- Discounted Spa Goods - 20% ELEMIS Products.
- Discounted Meals and Beverages - 50% cafe/bar.
- Career & Personal Development training.
- Mental Health, Well-Being and EAP Services.
- Length of Service Awards.
- Staff Awards and Bonuses.
- Discounted entertainment and shopping.
A typical day in the life of a Membership Xperience Assistant:
- Respond promptly to member enquiries, emails, and phone calls relating to memberships, payments, and general information.
- Conduct tours for prospects, assist new members in getting started, and follow up with renewals and reinstatements.
- Handle local complaints and feedback at first contact, escalating where appropriate.
- Provide support at the front desk, including spa guest check-ins and cafe assistance during peak times.
- Carry out compliance tasks such as first aid checks, towel stock, lost property, and permit-to-work forms.
- Capture and update accurate member records, including account adjustments, freezes, upgrades, cancellations, and transfers.
- Contribute to social media and outreach activity to promote events and membership.
What we are looking for:
- Friendly, approachable, and professional.
- Excellent communication skills with a member-first mindset.
- Able to multitask and maintain accuracy under pressure.
- Highly organised with attention to detail.
- Customer service experience with proven ability to resolve issues calmly and effectively.
- Familiarity with health club or fitness industry operations is desirable.
- An understanding of gym or spa offerings and their benefits to members is advantageous.
Why Bannatyne?
Becoming a Membership Xperience Assistant at Bannatyne offers a unique opportunity to join the Membership Xperience team to assist in shaping the member journey in one of the UK's leading health and wellness companies. In this dynamic role, you'll be at the heart of driving membership growth and retention, creating engaging experiences, and creating a strong sense of community within the club. With access to excellent training, career progression opportunities, and a supportive team environment, you'll be empowered to make a real impact. Additionally, enjoy fantastic perks, including use of our premium gym and spa facilities and staff discounts, as you contribute to our mission of promoting health and wellbeing. Start your Bannatyne journey to success now!
Member Xperience Assistant - Hastings employer: Bannatyne Health Club
Bannatyne Group is an exceptional employer that prioritises the health and wellness of both its employees and members. With a supportive work culture, comprehensive benefits including flexible schedules, free gym memberships, and career development opportunities, you will thrive in a dynamic environment that values your contributions. Join us in Wellingborough, where your passion for fitness can inspire others while you enjoy a fulfilling career in a state-of-the-art facility.
StudySmarter Expert Advice🤫
We think this is how you could land Member Xperience Assistant - Hastings
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your people skills! As a Member Xperience Assistant, you'll be interacting with members all day. Role-play common scenarios with friends or family to boost your confidence and refine your communication style.
✨Tip Number 3
Be ready to showcase your problem-solving abilities! Think of examples from your past experiences where you've successfully resolved issues for customers. This will demonstrate your calmness under pressure and member-first mindset.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our fantastic team at Bannatyne!
We think you need these skills to ace Member Xperience Assistant - Hastings
Some tips for your application 🫡
Show Your Passion for People:When writing your application, let your enthusiasm for customer service shine through. We want to see how much you care about helping others on their fitness journey, so share any relevant experiences that highlight your friendly and approachable nature.
Tailor Your Application:Make sure to customise your application to fit the Member Xperience Assistant role. Highlight your communication skills and any experience in the health or fitness industry, as this will show us you're a great match for our team.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. This will help us see how you can contribute to our vibrant team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Bannatyne Health Club
✨Know Your Stuff
Before the interview, make sure you understand the role of a Member Xperience Assistant. Familiarise yourself with the key responsibilities like handling member enquiries and conducting tours. This will show your genuine interest in the position and help you answer questions confidently.
✨Showcase Your People Skills
Since this role is all about customer service, be ready to share examples of how you've successfully interacted with customers in the past. Think of specific situations where you resolved issues or made someone’s day better. This will highlight your friendly and approachable nature.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle certain situations, like a member complaint or a busy front desk. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to stay calm under pressure. This will demonstrate your readiness for the fast-paced environment.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared about the team culture or opportunities for personal development. This shows that you're not just interested in the job, but also in growing within the company. Plus, it gives you a chance to see if the role is the right fit for you!
