Senior Fitness Manager - Basingstoke in Hampshire

Are you an experienced fitness professional with a proven track record of leadership and management? Do you have the skills, passion and commercial awareness to lead a high-performing fitness team and take the member experience to the next level? Bannatyne Group, a leading name in health and wellness, is looking for an experienced and passionate Senior Fitness Manager to join our team.

As a Senior Fitness Manager, you'll take a strategic and hands-on approach to leading the fitness department, developing your team, driving performance and ensuring our members receive an exceptional experience. If you're ready to take your fitness management career to the next level and make a real impact, we want to hear from you!

Our Perks:

• B-Fed - complimentary lunch or breakfast.
• Flexible schedule.
• 28 days annual leave increases with tenure.
• Free gym membership.
• Complimentary gym membership for another person (after 2 years service).
• Discounted Spa Treatments - 30% Discounted Spa Goods - 20% ELEMIS Products.
• Discounted Meals and Beverages - 50% cafe/bar.
• Career & Personal Development training.
• Mental Health, Well-Being and EAP Services.
• Length of Service Awards.
• Staff Awards and Bonuses.
• Discounted entertainment and shopping.

A typical day in the life of a Senior Fitness Manager:

• Take overall responsibility for the day-to-day operation and performance of the fitness department, alongside supporting the wider club through duty management responsibilities.
• Lead, motivate, coach and develop the fitness team, including Fitness Advisors, Personal Trainers and Group Exercise Instructors, creating a high-performing and engaged team.
• Set clear expectations and drive departmental KPIs, using performance data and member feedback to identify opportunities for improvement and deliver results.
• Support the recruitment, onboarding, training and development of fitness team members, ensuring colleagues have the skills, knowledge and confidence to succeed.
• Take ownership of the fitness department budget, including monitoring expenditure, forecasting and managing freelance Group Exercise Instructor costs effectively.
• Ensure the club consistently meets Bannatyne fitness standards, taking ownership of audit outcomes and implementing action plans where required.
• Develop and deliver innovative fitness initiatives, programmes and classes that increase member engagement, participation, retention and overall satisfaction.
• Work closely with the General Manager and wider management team to contribute to the overall commercial and operational success of the club.
• Monitor fitness department performance and identify opportunities to increase revenue through Personal Training, fitness services, classes, programmes and other relevant offerings.
• Support the delivery of an outstanding member journey, ensuring fitness services are accessible, engaging and tailored to the needs of the membership.
• Conduct and oversee fitness assessments, programme development and Personal Training where appropriate, maintaining a visible and credible presence on the gym floor.
• Ensure the fitness environment is safe, clean, well maintained and consistently meets Bannatyne standards.
• Monitor member satisfaction and proactively address feedback, concerns and complaints to ensure a positive member experience.
• Keep up to date with emerging fitness trends, technology and industry developments, identifying opportunities to enhance the club's fitness offering.
• Promote Bannatyne services, initiatives, special offers and membership opportunities, working collaboratively with the wider club team to support membership and retention objectives.
• Lead by example, demonstrating exceptional customer service, professionalism and a genuine passion for health, fitness and wellbeing.

What we are looking for:

• NVQ Level 2 Fitness qualified.
• Proven experience managing a fitness department or team within the fitness, health, leisure or wellness industry.
• Strong leadership experience, with the ability to motivate, coach, develop and hold a team accountable for performance.
• Demonstrable experience of managing KPIs and using performance information to drive improvements and achieve results.
• Strong commercial awareness, with an understanding of budgets, forecasting, revenue generation and cost control.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with members, colleagues and stakeholders.
• A confident and inspirational leader who can establish rapport, build trust and demonstrate credibility.
• A strong understanding of current fitness trends, technology and best practice.
• A genuine passion for health, fitness, wellbeing and delivering an exceptional member experience.
• Highly organised, proactive and able to manage multiple priorities in a busy club environment.
• The ability to work flexibly, including evenings, weekends and bank holidays.
• It would be desirable if you were Level 3 or equivalent Gym Instruction/Personal Training or Group Exercise qualified (including in ETM, Spin etc).

Why Bannatyne?

Join Bannatyne as a Senior Fitness Manager and take your career to the next level within one of the UK's leading health and wellness groups. You'll have the opportunity to lead a talented team, influence the fitness strategy within your club, drive commercial and operational performance and make a genuine difference to our members' health and wellbeing. With access to state-of-the-art facilities, ongoing development opportunities and a supportive leadership environment, you'll be empowered to bring your expertise, ideas and passion to the role. Ready to lead, inspire and make an impact? Apply now and join the Bannatyne family!