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- Tasks: Lead a team to deliver exceptional spa experiences and manage daily operations.
- Company: Join Bannatyne, a leader in health and wellness with a focus on excellence.
- Benefits: Enjoy flexible hours, free gym membership, and discounted spa treatments.
- Why this job: Make a real impact in wellness while developing your career in a supportive environment.
- Qualifications: NVQ Level 2 & 3 Beauty Therapy qualification and strong customer service skills.
- Other info: Dynamic work culture with opportunities for personal and professional growth.
The predicted salary is between 11 - 16 £ per hour.
Hours: 40 hours per week
Rate of Pay: £13.60 per hour
Location: Humberston
Are you passionate about wellness and customer service? Do you have a talent for leading a team to deliver exceptional experiences? If so, Bannatyne's luxurious spa invites you to join our team as a Spa Manager!
Our Perks:
- B-fed - complimentary lunch or breakfast.
- Flexible schedule.
- 28 days annual leave increases with tenure.
- Free gym membership.
- Complimentary gym membership for another person (after 2 years service).
- Discounted Spa Treatments - 30%
- Discounted Spa Goods - 20% ELEMIS Products.
- Discounted Meals and Beverages - 50% cafe/bar.
- Career & Personal Development training.
- Mental Health, Well-Being and EAP Services.
- Length of Service Awards.
- Staff Awards and Bonuses.
- Discounted entertainment and shopping.
A typical day in the life of a Spa Manager:
- Oversee daily operations of the spa, ensuring a seamless and relaxing experience for all guests.
- Lead, motivate, and manage a team of skilled therapists and support staff.
- Develop and implement strategies to increase spa revenue and client satisfaction.
- Perform a variety of spa treatments including massages, facials, manicures, pedicures and more, tailored to meet guests' individual needs when required.
- Maintain the highest standards of cleanliness, safety and customer service.
- Manage inventory, budgets and scheduling to ensure efficient spa operations.
- Creating a positive and collaborative work environment promoting professional growth and development.
What we are looking for:
- Have an NVQ Level 2 & 3 Beauty Therapy qualification or equivalent.
- Be KPI driven and results focused.
- Have dynamic interpersonal skills and a customer focused attitude.
- Have excellent written and verbal communication skills and be confident speaking to clients face to face, over the telephone and by email.
- Proven experience of delivering excellent customer service.
- Be flexible and proactive in managing multiple priorities.
- The ability to make decisions, solve problems and take appropriate action.
- Experience of managing a team and strong people development skills.
- The ability to establish rapport, build trust and demonstrate credibility.
- Ability to work flexible hours, including weekends and holidays.
- It would be desirable if you had Knowledge of ELEMIS products and treatments.
Why Bannatyne?
Bannatyne Group is a leader in the health and wellness industry, known for its commitment to excellence and innovation. Our spas offer a serene escape for our guests and a fulfilling career path for our employees. As a Spa Manager at Bannatyne, you'll play a pivotal role in delivering the ultimate spa experience. Ready to take the next step in your career? Apply now and become part of the Bannatyne family. Join us at Bannatyne, where wellness is our passion and our people make it happen!
Spa Manager - Humberston in Grimsby employer: Bannatyne Health Club
Contact Detail:
Bannatyne Health Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Manager - Humberston in Grimsby
✨Tip Number 1
Network like a pro! Reach out to your connections in the wellness industry, attend local events, and don’t be shy about letting people know you’re on the hunt for a Spa Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Show off your skills! If you’ve got experience in delivering exceptional customer service or managing a team, make sure to highlight those stories in interviews. Use specific examples that demonstrate how you’ve made a positive impact in previous roles.
✨Tip Number 3
Research the company culture! Before your interview, dive into Bannatyne’s values and what they stand for. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself top of mind and show your enthusiasm for the role.
We think you need these skills to ace Spa Manager - Humberston in Grimsby
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for wellness and customer service shine through. We want to see how excited you are about the role and what makes you a great fit for our team!
Tailor Your CV: Make sure to customise your CV to highlight your relevant experience and qualifications, especially your NVQ Level 2 & 3 Beauty Therapy. We love seeing how your skills align with what we’re looking for in a Spa Manager.
Be Clear and Concise: Keep your written application clear and to the point. Use straightforward language and structure your thoughts well. This helps us understand your qualifications and experiences without any confusion.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining the Bannatyne family!
How to prepare for a job interview at Bannatyne Health Club
✨Know Your Spa Treatments
Familiarise yourself with the various spa treatments offered, especially ELEMIS products. Be ready to discuss how you would tailor these treatments to meet individual guest needs, as this shows your passion for wellness and customer service.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Highlight your ability to motivate staff and create a positive work environment, as this is crucial for a Spa Manager role.
✨Demonstrate Customer Focus
Think of specific instances where you've delivered exceptional customer service. Be ready to explain how you handle difficult situations and ensure client satisfaction, which is key for this position.
✨Be KPI Savvy
Understand the importance of KPIs in managing a spa. Prepare to discuss how you would use data to drive revenue and improve client experiences, showcasing your results-driven mindset.
