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- Tasks: Greet guests, manage bookings, and ensure a smooth reception experience.
- Company: Bannatyne is a leader in health and wellness, dedicated to exceptional service.
- Benefits: Enjoy flexible hours, free gym membership, discounted spa treatments, and career development training.
- Why this job: Be the first point of contact, creating memorable experiences in a serene environment.
- Qualifications: Strong communication skills, passion for wellness, and customer service experience preferred.
- Other info: Flexible shifts from early mornings to late evenings; perfect for students!
Front of House Assistant – Leeds
Job Title : Front of House Assistant Hours : 16 hours per week Rate of Pay : 11.44 per hour Location : Leeds
Do you have a warm personality and natural skill for organisation? Are you passionate about wellness and exceptional customer service? Bannatyne, a leader in the health and wellness, is looking for a welcoming and efficient Front of House Assistant to join our team. If you’re ready to create a lasting first impression and ensure a seamless experience for our guests, we want to hear from you! Our Perks: B-Fed – complimentary lunch or breakfast. Flexible schedule. 28 days annual leave increases with tenure. Free gym membership. Complimentary gym membership for another person (after 2 years service). Discounted Spa Treatments – 30% Discounted Spa Goods – 20% ELEMIS Products. Discounted Meals and Beverages – 50% cafe/bar. Career & Personal Development training. Mental Health, Well-Being and EAP Services. Length of Service Awards. Staff Awards and Bonuses. Discounted entertainment and shopping. A typical day in the life of a Front of House Assistant: Greet and welcome guests with a friendly and professional demeanour. Dealing with emails, phone calls and face to face queries. Prepare and serve a variety of beverages and light snacks efficiently (If your site has a cafe bar) Manage spa bookings and appointments, ensuring a smooth scheduling process. Handle guest inquiries providing information about spa services, treatments and products. Process payments and manage the reception area efficiently. Assist with the promotion of spa services, special offers and retail products. Ensure the reception area is clean, tidy and inviting at all times. Coordinate with Spa Therapists and other staff to ensure seamless service delivery. Ensure all visitors to the site are logged correctly including contractors and guest passes. Undertake all relevant training required for the role.
What we are looking for: Have strong interpersonal and communications skills and a customer focused attitude. A genuine passion for health, wellness and customer service. Excellent organisational skills and multitasking abilities. The ability to establish rapport, build trust and demonstrate credibility. Ability to work flexible hours, including weekends and holidays. Hours can be 5.30am starts to 10.30pm finishes.
It would be desirable if you had proven experience in a receptionist or customer service role, preferably in the hospitality industry. It would also be beneficial if you were proficient in using booking systems and basic computer skills.
Why Bannatyne? Bannatyne is synonymous with excellence in the health and wellness industry. As a Front of House Assistant, you’ll be the first point of contact for our guests, setting the tone for their entire experience. You’ll work in a serene environment, surrounded by a team dedicated to making a difference in people’s lives.
Ready to be the face of Bannatyne and create memorable experiences for our guests? Apply now and join our welcoming team
Join us at Bannatyne, where your friendly smile and exceptional service will make a lasting impact!
Front of House Assistant - Leeds employer: Bannatyne Health Club
Contact Detail:
Bannatyne Health Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Assistant - Leeds
✨Tip Number 1
Make sure to showcase your warm personality during any interactions you have with the team or during the interview process. A friendly demeanor can go a long way in demonstrating that you are the right fit for the Front of House Assistant role.
✨Tip Number 2
Highlight your organizational skills by discussing any relevant experiences where you successfully managed multiple tasks or schedules. This will show us that you can handle the fast-paced environment of a Front of House Assistant.
✨Tip Number 3
Familiarize yourself with common spa services and wellness trends. Being knowledgeable about these topics will help you engage with guests and provide them with exceptional service, which is key for this position.
✨Tip Number 4
Be prepared to discuss your flexibility regarding working hours. Since the role requires availability for early starts and late finishes, showing that you can accommodate this will make you a more attractive candidate.
We think you need these skills to ace Front of House Assistant - Leeds
Some tips for your application 🫡
Highlight Your Customer Service Skills: Make sure to emphasize your strong interpersonal and communication skills in your application. Provide specific examples of how you've delivered exceptional customer service in previous roles.
Show Your Passion for Wellness: Express your genuine interest in health and wellness. Mention any relevant experiences or personal interests that align with Bannatyne's values, showcasing your enthusiasm for the industry.
Tailor Your CV: Customize your CV to reflect the key responsibilities and skills mentioned in the job description. Highlight any experience you have in hospitality or customer service roles, especially those involving reception duties.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also conveys your personality. Use a warm and friendly tone to match the welcoming atmosphere Bannatyne aims to create for its guests.
How to prepare for a job interview at Bannatyne Health Club
✨Show Your Warm Personality
As a Front of House Assistant, your warm personality is key. Make sure to greet the interviewer with a friendly smile and maintain a positive demeanor throughout the interview. This will help demonstrate your natural ability to create a welcoming atmosphere.
✨Highlight Your Customer Service Skills
Prepare examples from your past experiences that showcase your exceptional customer service skills. Discuss how you handled difficult situations or went above and beyond for guests, as this aligns perfectly with what Bannatyne values in their team.
✨Demonstrate Organizational Skills
Since the role requires excellent organizational abilities, be ready to discuss how you manage multiple tasks efficiently. You could mention any relevant experience with scheduling, managing bookings, or keeping a reception area tidy and inviting.
✨Express Your Passion for Wellness
Bannatyne is looking for someone who is genuinely passionate about health and wellness. Share your personal interests in this area, whether it's fitness, spa treatments, or overall well-being, to show that you align with the company's mission.
