At a Glance
- Tasks: Welcome guests, manage bookings, and ensure a smooth reception experience.
- Company: Bannatyne is a leader in health and wellness, dedicated to exceptional service.
- Benefits: Enjoy flexible hours, free gym membership, discounted spa treatments, and career development.
- Other info: Flexible shifts from early mornings to late evenings; perfect for students!
- Why this job: Be the first point of contact, creating memorable experiences in a serene environment.
- Qualifications: Strong communication skills, passion for wellness, and customer service experience preferred.
Job Title : Front of House Assistant Hours : 16 per week Rate of Pay : 12.21 per hour Location : Eastbourne
Do you have a warm personality and natural skill for organisation? Are you passionate about wellness and exceptional customer service? Bannatyne, a leader in the health and wellness, is looking for a welcoming and efficient Front of House Assistant to join our team. If you\'re ready to create a lasting first impression and ensure a seamless experience for our guests, we want to hear from you!
Our Perks:
B-Fed - complimentary lunch or breakfast. Flexible schedule. 28 days annual leave increases with tenure. Free gym membership. Complimentary gym membership for another person (after 2 years service). Discounted Spa Treatments - 30% Discounted Spa Goods - 20% ELEMIS Products. Discounted Meals and Beverages - 50% cafe/bar. Career & Personal Development training. Mental Health, Well-Being and EAP Services. Length of Service Awards. Staff Awards and Bonuses. Discounted entertainment and shopping.
A typical day in the life of a Front of House Assistant: Greet and welcome guests with a friendly and professional demeanour. Dealing with emails, phone calls and face to face queries. Prepare and serve a variety of beverages and light snacks efficiently (If your site has a cafe bar) Manage spa bookings and appointments, ensuring a smooth scheduling process. Handle guest inquiries providing information about spa services, treatments and products. Process payments and manage the reception area efficiently. Assist with the promotion of spa services, special offers and retail products. Ensure the reception area is clean, tidy and inviting at all times. Coordinate with Spa Therapists and other staff to ensure seamless service delivery. Ensure all visitors to the site are logged correctly including contractors and guest passes. Undertake all relevant training required for the role.
What we are looking for: Have strong interpersonal and communications skills and a customer focused attitude. A genuine passion for health, wellness and customer service. Excellent organisational skills and multitasking abilities. The ability to establish rapport, build trust and demonstrate credibility. Ability to work flexible hours, including weekends and holidays. Hours can be 5.30am starts to 10.30pm finishes.
It would be desirable if you had proven experience in a receptionist or customer service role, preferably in the hospitality industry. It would also be beneficial if you were proficient in using booking systems and basic computer skills.
Why Bannatyne? Bannatyne is synonymous with excellence in the health and wellness industry. As a Front of House Assistant, you\'ll be the first point of contact for our guests, setting the tone for their entire experience. You\'ll work in a serene environment, surrounded by a team dedicated to making a difference in people\'s lives.
Ready to be the face of Bannatyne and create memorable experiences for our guests? Apply now and join our welcoming team
Join us at Bannatyne, where your friendly smile and exceptional service will make a lasting impact!
#J-18808-LjbffrFront of House Assistant - Eastbourne employer: Bannatyne Health Club
Bannatyne is an exceptional employer that prioritises wellness and customer service, offering a supportive work culture where your contributions are valued. With flexible scheduling, comprehensive benefits including free gym membership and discounted spa treatments, and ample opportunities for career development, you will thrive in a positive environment dedicated to personal and professional growth. Join our team in Eastbourne and be part of a community that makes a meaningful impact on guests' lives every day.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Assistant - Eastbourne
✨Tip Number 1
Familiarise yourself with Bannatyne's services and values. Understanding their focus on health and wellness will help you connect with the team and demonstrate your passion during any interactions.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in role-play scenarios. This will help you feel more confident when greeting guests and handling inquiries, showcasing your warm personality.
✨Tip Number 3
Be prepared to discuss your organisational skills and multitasking abilities. Think of specific examples from past experiences where you've successfully managed multiple tasks, as this will highlight your suitability for the role.
✨Tip Number 4
Show your flexibility by being open about your availability for various shifts, including early mornings and weekends. This demonstrates your commitment to the role and willingness to adapt to the team's needs.
We think you need these skills to ace Front of House Assistant - Eastbourne
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and skills required for the Front of House Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter:Write a cover letter that reflects your passion for wellness and customer service. Mention specific experiences that demonstrate your interpersonal skills and ability to create a welcoming environment.
Highlight Relevant Experience:In your CV, emphasise any previous roles in customer service or hospitality. Include examples of how you managed guest inquiries, handled bookings, or contributed to a positive guest experience.
Proofread Your Application:Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Bannatyne Health Club
✨Show Your Warm Personality
As a Front of House Assistant, your warm personality is key. Make sure to greet the interviewer with a smile and maintain a friendly demeanour throughout the conversation. This will help demonstrate your natural ability to create a welcoming atmosphere.
✨Highlight Your Organisational Skills
Discuss specific examples from your past experiences where you successfully managed multiple tasks or organised events. This will showcase your excellent organisational skills, which are crucial for handling bookings and guest inquiries efficiently.
✨Demonstrate Customer Service Passion
Prepare to share stories that illustrate your passion for customer service. Whether it’s a time you went above and beyond for a guest or how you handled a challenging situation, these anecdotes will highlight your commitment to providing exceptional service.
✨Familiarise Yourself with Spa Services
Research the spa services and treatments offered by Bannatyne. Being knowledgeable about their offerings will not only impress the interviewer but also show your genuine interest in the role and the wellness industry.
