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- Tasks: Greet guests, manage bookings, and ensure a smooth reception experience.
- Company: Join Bannatyne, a leader in health and wellness, dedicated to exceptional service.
- Benefits: Enjoy flexible hours, free gym membership, discounted spa treatments, and career development training.
- Why this job: Be the face of Bannatyne, creating memorable experiences in a serene environment.
- Qualifications: Strong communication skills, customer-focused attitude, and a passion for wellness are essential.
- Other info: Flexible shifts from early mornings to late evenings; ideal for students!
Front of House Assistant – Cardiff Job Title : Front of House Assistant Hours : 24 per week Rate of Pay : 11.44 ph for over 21’s and NMW for under 21’s Location : Cardiff Do you have a warm personality and natural skill for organisation? Are you passionate about wellness and exceptional customer service? Bannatyne, a leader in the health and wellness, is looking for a welcoming and efficient Front of House Assistant to join our team. If you’re ready to create a lasting first impression and ensure a seamless experience for our guests, we want to hear from you! Our Perks: B-Fed – complimentary lunch or breakfast. Flexible schedule. 28 days annual leave increases with tenure. Free gym membership. Complimentary gym membership for another person (after 2 years service). Discounted Spa Treatments – 30% Discounted Spa Goods – 20% ELEMIS Products. Discounted Meals and Beverages – 50% cafe/bar. Career & Personal Development training. Mental Health, Well-Being and EAP Services. Length of Service Awards. Staff Awards and Bonuses. Discounted entertainment and shopping. A typical day in the life of a Front of House Assistant: Greet and welcome guests with a friendly and professional demeanour. Dealing with emails, phone calls and face to face queries. Prepare and serve a variety of beverages and light snacks efficiently (If your site has a cafe bar) Manage spa bookings and appointments, ensuring a smooth scheduling process. Handle guest inquiries providing information about spa services, treatments and products. Process payments and manage the reception area efficiently. Assist with the promotion of spa services, special offers and retail products. Ensure the reception area is clean, tidy and inviting at all times. Coordinate with Spa Therapists and other staff to ensure seamless service delivery. Ensure all visitors to the site are logged correctly including contractors and guest passes. Undertake all relevant training required for the role. What we are looking for: Have strong interpersonal and communications skills and a customer focused attitude. A genuine passion for health, wellness and customer service. Excellent organisational skills and multitasking abilities. The ability to establish rapport, build trust and demonstrate credibility. Ability to work flexible hours, including weekends and holidays. Hours can be 5.30am starts to 10.30pm finishes. It would be desirable if you had proven experience in a receptionist or customer service role, preferably in the hospitality industry. It would also be beneficial if you were proficient in using booking systems and basic computer skills. Why Bannatyne? Bannatyne is synonymous with excellence in the health and wellness industry. As a Front of House Assistant, you’ll be the first point of contact for our guests, setting the tone for their entire experience. You’ll work in a serene environment, surrounded by a team dedicated to making a difference in people’s lives. Ready to be the face of Bannatyne and create memorable experiences for our guests? Apply now and join our welcoming team Join us at Bannatyne, where your friendly smile and exceptional service will make a lasting impact!
Front of House Assistant - Cardiff employer: Bannatyne Health Club
Contact Detail:
Bannatyne Health Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Assistant - Cardiff
✨Tip Number 1
Make sure to showcase your warm personality during any interactions you have with the team or during the interview process. A friendly demeanor can go a long way in demonstrating that you are a great fit for the Front of House Assistant role.
✨Tip Number 2
Highlight your customer service experience, especially if you have worked in hospitality before. Share specific examples of how you've gone above and beyond to ensure guest satisfaction, as this aligns perfectly with what Bannatyne is looking for.
✨Tip Number 3
Familiarize yourself with wellness and spa services. Being knowledgeable about the offerings will not only impress during the interview but also help you connect with guests and provide them with the information they need.
✨Tip Number 4
Demonstrate your organizational skills by discussing how you manage multiple tasks effectively. Since the role involves handling bookings and inquiries, showing that you can multitask efficiently will set you apart from other candidates.
We think you need these skills to ace Front of House Assistant - Cardiff
Some tips for your application 🫡
Show Your Personality: Since the role emphasizes a warm personality, make sure to convey your friendly and approachable nature in your cover letter. Share a brief story or example that highlights your customer service skills.
Highlight Relevant Experience: If you have previous experience in hospitality or customer service, be sure to detail this in your CV. Mention specific tasks you've handled that relate to the responsibilities of a Front of House Assistant.
Demonstrate Passion for Wellness: In your application, express your genuine interest in health and wellness. You could mention any personal experiences or interests that align with Bannatyne's values and mission.
Tailor Your Application: Customize your CV and cover letter to reflect the specific requirements mentioned in the job description. Use keywords from the listing to show that you understand what Bannatyne is looking for in a candidate.
How to prepare for a job interview at Bannatyne Health Club
✨Show Your Warm Personality
As a Front of House Assistant, your warm personality is key. Make sure to greet the interviewer with a friendly smile and maintain a positive demeanor throughout the conversation.
✨Demonstrate Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight situations where you went above and beyond to ensure guest satisfaction.
✨Highlight Your Organizational Skills
Discuss your ability to multitask and stay organized, especially in a busy environment. Share specific instances where your organizational skills helped improve efficiency or guest experience.
✨Express Your Passion for Wellness
Since Bannatyne focuses on health and wellness, convey your genuine interest in this field. Talk about any relevant experiences or personal practices that reflect your passion for wellness.
