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- Tasks: Welcome guests, manage bookings, and ensure a smooth reception experience.
- Company: Bannatyne is a leader in health and wellness, dedicated to exceptional service.
- Benefits: Enjoy flexible hours, free gym membership, discounted spa treatments, and complimentary meals.
- Why this job: Be the first point of contact, creating memorable experiences in a serene environment.
- Qualifications: Strong communication skills, passion for wellness, and customer service experience preferred.
- Other info: Flexible shifts from early mornings to late evenings; training provided.
Do you have a warm personality and natural skill for organisation? Are you passionate about wellness and exceptional customer service? Bannatyne, a leader in the health and wellness, is looking for a welcoming and efficient Front of House Assistant to join our team. If you're ready to create a lasting first impression and ensure a seamless experience for our guests, we want to hear from you!
Our Perks:
- B-Fed - complimentary lunch or breakfast.
- Flexible schedule.
- 28 days annual leave increases with tenure.
- Free gym membership.
- Complimentary gym membership for another person (after 2 years service).
- Discounted Spa Treatments - 30% Discounted Spa Goods - 20% ELEMIS Products.
- Discounted Meals and Beverages - 50% cafe/bar.
- Career & Personal Development training.
- Mental Health, Well-Being and EAP Services.
- Length of Service Awards.
- Staff Awards and Bonuses.
- Discounted entertainment and shopping.
A typical day in the life of a Front of House Assistant:
- Greet and welcome guests with a friendly and professional demeanour.
- Dealing with emails, phone calls and face to face queries.
- Prepare and serve a variety of beverages and light snacks efficiently (If your site has a cafe bar).
- Manage spa bookings and appointments, ensuring a smooth scheduling process.
- Handle guest inquiries providing information about spa services, treatments and products.
- Process payments and manage the reception area efficiently.
- Assist with the promotion of spa services, special offers and retail products.
- Ensure the reception area is clean, tidy and inviting at all times.
- Coordinate with Spa Therapists and other staff to ensure seamless service delivery.
- Ensure all visitors to the site are logged correctly including contractors and guest passes.
- Undertake all relevant training required for the role.
What we are looking for:
- Have strong interpersonal and communications skills and a customer focused attitude.
- A genuine passion for health, wellness and customer service.
- Excellent organisational skills and multitasking abilities.
- The ability to establish rapport, build trust and demonstrate credibility.
- Ability to work flexible hours, including weekends and holidays. Hours can be 5.30am starts to 10.30pm finishes.
It would be desirable if you had proven experience in a receptionist or customer service role, preferably in the hospitality industry. It would also be beneficial if you were proficient in using booking systems and basic computer skills.
Why Bannatyne?
Bannatyne is synonymous with excellence in the health and wellness industry. As a Front of House Assistant, you'll be the first point of contact for our guests, setting the tone for their entire experience. You'll work in a serene environment, surrounded by a team dedicated to making a difference in people's lives.
Ready to be the face of Bannatyne and create memorable experiences for our guests? Apply now and join our welcoming team. Join us at Bannatyne, where your friendly smile and exceptional service will make a lasting impact!
Front of House Assistant - Braintree employer: Bannatyne Health Club
Contact Detail:
Bannatyne Health Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Assistant - Braintree
✨Tip Number 1
Showcase your warm personality during any interactions you have with the company. Whether it's through a phone call or an in-person visit, make sure to greet everyone with a smile and a friendly attitude. This will demonstrate that you embody the welcoming spirit they are looking for.
✨Tip Number 2
Familiarise yourself with Bannatyne's services and wellness offerings. Being knowledgeable about their spa treatments and products will not only impress during interviews but also show your genuine passion for health and wellness, which is a key quality they seek.
✨Tip Number 3
Prepare to discuss your organisational skills and multitasking abilities. Think of specific examples from your past experiences where you successfully managed multiple tasks or handled customer inquiries efficiently, as this aligns perfectly with the role's requirements.
✨Tip Number 4
Be ready to demonstrate your flexibility in working hours. Since the role requires early starts and late finishes, expressing your willingness to adapt to various shifts will show that you're committed and ready to meet the demands of the job.
We think you need these skills to ace Front of House Assistant - Braintree
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any roles that required strong organisational skills. Emphasise your interpersonal skills and passion for wellness, as these are key for the Front of House Assistant position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention specific examples of how you've provided exceptional customer service in the past and why you are passionate about health and wellness.
Highlight Relevant Skills: In your application, clearly outline your skills that match the job description, such as multitasking abilities, communication skills, and experience with booking systems. Use bullet points for clarity and impact.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a Front of House role.
How to prepare for a job interview at Bannatyne Health Club
✨Show Your Warm Personality
As a Front of House Assistant, your warm personality is key. Make sure to greet the interviewer with a friendly smile and maintain a positive attitude throughout the conversation. This will help demonstrate your natural ability to create a welcoming atmosphere.
✨Highlight Your Organisational Skills
Discuss specific examples from your past experiences where you successfully managed multiple tasks or organised events. This will showcase your excellent organisational skills, which are crucial for handling bookings and guest inquiries efficiently.
✨Demonstrate Customer Service Passion
Prepare to share stories that illustrate your passion for customer service. Whether it’s a time you went above and beyond for a guest or how you handled a challenging situation, these anecdotes will highlight your commitment to providing exceptional service.
✨Familiarise Yourself with Spa Services
Research the spa services and treatments offered by Bannatyne. Being knowledgeable about their offerings will not only impress the interviewer but also show your genuine interest in the role and the wellness industry.
