At a Glance
- Tasks: Drive retail sales and deliver exceptional customer service in a dynamic spa environment.
- Company: Join Bannatyne, a leading wellness brand with a supportive culture.
- Benefits: Free gym membership, flexible hours, 28 days leave, and discounts on treatments.
- Other info: Opportunity for personal development and career growth in a nationally recognised spa group.
- Why this job: Make a real impact in the health and wellness industry with cutting-edge technology.
- Qualifications: NVQ Level 2/3 in Beauty Therapy and proven retail sales experience.
The predicted salary is between 13.2 - 13.2 £ per hour.
Working as an Elemis Account Manager within our health clubs is more than just a job, it's about delivering excellence in customer service and being part of a team that shares a genuine passion for wellbeing and skincare.
Bannatyne Spa features a dedicated retail space equipped with Skin Reveal and Biotec Technology, and we are now recruiting a motivated and experienced Elemis Account Manager to take this area to the next level and drive retail performance forward.
Our Perks:
- Complimentary lunch or breakfast.
- Flexible schedule.
- 28 days annual leave increases with tenure.
- Free gym membership.
- Complimentary gym membership for another person (after 2 years service).
- 30% Discounted Spa Treatments.
- 20% Discounted Spa Goods - ELEMIS Products.
- 50% Discounted Meals and Beverages - cafe/bar.
- Career Personal Development training.
- Mental Health, Well-Being and EAP Services.
- Length of Service Awards.
- Staff Awards and Bonuses.
- Discounted entertainment and shopping.
A typical day in the life of an ELEMIS Account Manager:
- Take full ownership of the retail area and drive retail sales performance within the spa.
- Deliver and exceed daily financial targets through expert product knowledge, upselling, and customer engagement.
- Conduct seminars and workshops for spa guests and members to promote product knowledge and increase retail conversion.
- Promote and book Skin Lab and Speed Spa (e.g., Biotec) treatments to support overall spa revenue.
- Provide exceptional customer service, including meet and greet duties, consultation support, and aftercare advice.
- Manage booking systems accurately, ensuring smooth and professional payment processes.
- Ensure compliance with health and safety standards within the retail area.
- Support in upholding spa presentation standards, including cleanliness, organisation, and staff image.
- Work a flexible shift pattern, including evenings and weekends, in line with the operational needs of the business.
- Complete mandatory online training modules as and when required to maintain compliance and professional knowledge.
What we are looking for:
- NVQ Level 2/3 in Beauty Therapy (or equivalent).
- Elemis qualified with up-to-date training.
- Proven track record in retail sales and target achievement.
- Excellent interpersonal and communication skills.
- Strong commercial awareness and passion for delivering outstanding customer experiences.
- A team player with the ability to lead by example and support the wider spa operation.
It would be desirable if you had experience working within a spa or premium retail environment. It would also be beneficial if you had familiarity with Skin Reveal and Biotec technologies.
Why Bannatyne?
Joining Bannatyne as an ELEMIS Account Manager offers the unique opportunity to work with one of the UK's leading premium wellness brands in a dynamic, supportive environment. You'll be part of a nationally recognised spa group that champions quality, professionalism, and personal development.
With access to state-of-the-art treatment technology, a passionate team of therapists, and a strong partnership with ELEMIS, you'll have the tools and autonomy to drive performance and make a real impact.
If you're looking to grow your career with a trusted name in the health and wellness industry, where innovation, training, and excellence are at the heart of what we do, Bannatyne is the perfect next step.
Elemis Account Manager - Stotfold employer: Bannatyne Health Club
Bannatyne Group is an exceptional employer that prioritises the health and wellness of both its employees and members. With a supportive work culture, comprehensive benefits including flexible schedules, free gym memberships, and career development opportunities, you will thrive in a dynamic environment that values your contributions. Join us in Wellingborough, where your passion for fitness can inspire others while you enjoy a fulfilling career in a state-of-the-art facility.
