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- Tasks: Keep our fitness centre sparkling clean and welcoming for all members.
- Company: Join Bannatyne, a leader in fitness and wellness across the UK.
- Benefits: Enjoy flexible hours, free gym membership, and discounted spa treatments.
- Why this job: Be part of a supportive team that values health, wellness, and exceptional service.
- Qualifications: Previous cleaning experience and a passion for customer service are essential.
- Other info: Opportunities for career development and recognition through awards await you!
Bannatyne is renowned for providing exceptional fitness and wellness experiences across the UK. We are committed to maintaining the highest standards of cleanliness and hygiene to ensure our members have a safe and welcoming environment. We are currently looking for a dedicated and detail-oriented Membercare Assistant to join our team!
Our Perks:
- B-Fed - complimentary lunch or breakfast.
- Flexible schedule.
- 28 days annual leave increases with tenure.
- Free gym membership.
- Complimentary gym membership for another person (after 2 years service).
- Discounted Spa Treatments - 30% Discounted Spa Goods - 20% ELEMIS Products.
- Discounted Meals and Beverages - 50% cafe/bar.
- Career & Personal Development training.
- Mental Health, Well-Being and EAP Services.
- Length of Service Awards.
- Staff Awards and Bonuses.
- Discounted entertainment and shopping.
A typical day in the life of a Membercare Assistant:
- Perform thorough cleaning of all areas, including changing rooms, showers, toilets and all poolside facilities.
- Ensure that all gym equipment, floors and surfaces are cleaned and sanitised regularly.
- Empty trash bins, replace liners and ensure waste is disposed of properly.
- Maintain the outdoor space, litter picks/binstores etc.
- Follow all health and safety regulations to ensure a safe environment for members and staff.
- Use cleaning chemicals and equipment according to safety guidelines and procedures.
- Report any maintenance issues, hazards or potential safety concerns to the Maintenance Supervisor.
- Provide a friendly and approachable service to members, addressing any cleaning-related inquiries or requests promptly and courteously.
- Maintain a professional demeanour and uphold the club's reputation for excellent customer service.
- Monitor cleaning supplies and equipment, ensuring adequate stock.
- Basic maintenance where skills permit such as changing bulbs etc.
- Work closely with other cleaning staff and club employees to ensure all areas are maintained to the highest standards.
- Participate in team meetings and training sessions as required.
What we are looking for:
- Previous experience in domestic/cleaning roles.
- Strong attention to detail and thoroughness in cleaning tasks.
- Good time management and organisational skills.
- Ability to follow instructions and work independently.
- Strong interpersonal and communications skills and a customer focused attitude.
- A genuine passion for health, wellness and customer service.
- The ability to establish rapport, build trust and demonstrate credibility.
- Physical capability to perform cleaning tasks that involve standing, walking, bending, lifting and using cleaning equipment.
- Ability to work flexible hours, including weekends and holidays. Hours can be 5.30am starts to 10.30pm finishes.
- Desirable if you have basic knowledge of cleaning chemicals and equipment.
At Bannatyne, we are dedicated to creating a positive and inclusive work environment where our team members can thrive. As a Membercare Assistant, you will play a vital role in maintaining the high standards our members expect. We offer competitive compensation, ongoing training and a supportive team culture. If you are a meticulous and hardworking individual who takes pride in their work, and is committed to delivering exceptional service, we want to hear from you. Join us at Bannatyne, where your passion for fitness will inspire and transform lives!
Cleaner - Norwich employer: Bannatyne Health Club
Contact Detail:
Bannatyne Health Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cleaner - Norwich
✨Tip Number 1
Familiarise yourself with the specific cleaning standards and protocols used in fitness and wellness environments. Understanding the importance of hygiene in such settings will help you demonstrate your commitment to maintaining a safe space for members during interviews.
✨Tip Number 2
Highlight any previous experience you have in similar roles, especially in customer-facing positions. Being able to showcase your interpersonal skills and how you've positively interacted with customers can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your time management and organisational skills. Since the role requires flexibility and the ability to work independently, think of examples where you've successfully managed your time or prioritised tasks effectively.
✨Tip Number 4
Show your enthusiasm for health and wellness during your interactions with us. Whether it's through your knowledge of fitness trends or your personal experiences, expressing genuine passion can resonate well with the hiring team at Bannatyne.
We think you need these skills to ace Cleaner - Norwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in cleaning or domestic roles. Emphasise your attention to detail, time management skills, and any previous roles that required customer service.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for health and wellness, as well as your commitment to maintaining high cleanliness standards. Mention specific examples of how you've excelled in similar roles.
Highlight Relevant Skills: In your application, clearly outline your interpersonal and communication skills. Provide examples of how you've built rapport with customers or worked effectively in a team.
Follow Application Instructions: Ensure you carefully read the job posting and follow any specific application instructions provided by Bannatyne. This may include submitting your application through a particular platform or including certain documents.
How to prepare for a job interview at Bannatyne Health Club
✨Show Your Attention to Detail
As a Cleaner, attention to detail is crucial. Be prepared to discuss specific examples from your previous roles where you demonstrated thoroughness in cleaning tasks. Highlight how your meticulous nature contributes to maintaining high standards.
✨Demonstrate Your Customer Service Skills
Since the role involves interacting with members, it's important to showcase your interpersonal skills. Share experiences where you provided excellent customer service, addressing inquiries or requests promptly and courteously.
✨Discuss Your Flexibility
The job requires working flexible hours, including early mornings and late evenings. Be ready to talk about your availability and willingness to adapt to different schedules, which shows your commitment to the role.
✨Familiarise Yourself with Health and Safety Regulations
Understanding health and safety regulations is key for this position. Brush up on relevant guidelines and be prepared to discuss how you would ensure a safe environment for both members and staff while using cleaning chemicals and equipment.
