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- Tasks: Lead a team to deliver exceptional spa experiences and manage daily operations.
- Company: Join Bannatyne, a leader in health and wellness with a commitment to excellence.
- Benefits: Enjoy flexible hours, free gym membership, discounted treatments, and career development.
- Other info: Dynamic role with opportunities for personal growth and team collaboration.
- Why this job: Make a real impact in wellness while growing your career in a supportive environment.
- Qualifications: NVQ Level 2 & 3 Beauty Therapy qualification and strong customer service skills.
The predicted salary is between 27000 - 36000 £ per year.
Hours: 40 hours per week
Rate of Pay: £16.35 per hour
Location: Brindley Place
Are you passionate about wellness and customer service? Do you have a talent for leading a team to deliver exceptional experiences? If so, Bannatyne's luxurious spa invites you to join our team as a Spa Manager!
Our Perks:
- B-fed - complimentary lunch or breakfast.
- Flexible schedule.
- 28 days annual leave increases with tenure.
- Free gym membership.
- Complimentary gym membership for another person (after 2 years service).
- Discounted Spa Treatments - 30%
- Discounted Spa Goods - 20% ELEMIS Products.
- Discounted Meals and Beverages - 50% cafe/bar.
- Career & Personal Development training.
- Mental Health, Well-Being and EAP Services.
- Length of Service Awards.
- Staff Awards and Bonuses.
- Discounted entertainment and shopping.
A typical day in the life of a Spa Manager:
- Oversee daily operations of the spa, ensuring a seamless and relaxing experience for all guests.
- Lead, motivate, and manage a team of skilled therapists and support staff.
- Develop and implement strategies to increase spa revenue and client satisfaction.
- Perform a variety of spa treatments including massages, facials, manicures, pedicures and more, tailored to meet guests' individual needs when required.
- Maintain the highest standards of cleanliness, safety and customer service.
- Manage inventory, budgets and scheduling to ensure efficient spa operations.
- Creating a positive and collaborative work environment promoting professional growth and development.
What we are looking for:
- Have an NVQ Level 2 & 3 Beauty Therapy qualification or equivalent.
- Be KPI driven and results focused.
- Have dynamic interpersonal skills and a customer focused attitude.
- Have excellent written and verbal communication skills and be confident speaking to clients face to face, over the telephone and by email.
- Proven experience of delivering excellent customer service.
- Be flexible and proactive in managing multiple priorities.
- The ability to make decisions, solve problems and take appropriate action.
- Experience of managing a team and strong people development skills.
- The ability to establish rapport, build trust and demonstrate credibility.
- Ability to work flexible hours, including weekends and holidays.
- It would be desirable if you had Knowledge of ELEMIS products and treatments.
Why Bannatyne?
Bannatyne Group is a leader in the health and wellness industry, known for its commitment to excellence and innovation. Our spas offer a serene escape for our guests and a fulfilling career path for our employees. As a Spa Manager at Bannatyne, you'll play a pivotal role in delivering the ultimate spa experience. Ready to take the next step in your career? Apply now and become part of the Bannatyne family. Join us at Bannatyne, where wellness is our passion and our people make it happen!
Spa Beauty Manager - Birmingham employer: Bannatyne Health Club
Contact Detail:
Bannatyne Health Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Beauty Manager - Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the wellness and beauty industry. Attend local events or workshops to meet potential employers and showcase your passion for customer service and team leadership.
✨Tip Number 2
Prepare for interviews by practising common questions related to spa management. Think about how you can demonstrate your experience with KPIs and team motivation. We want you to shine when discussing your skills!
✨Tip Number 3
Showcase your personality! When you get the chance to meet potential employers, let your passion for wellness and customer service come through. Remember, they’re looking for someone who fits into their team culture.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll be one step closer to joining the Bannatyne family and making a difference in the spa experience.
We think you need these skills to ace Spa Beauty Manager - Birmingham
Some tips for your application 🫡
Show Your Passion: Let your love for wellness and customer service shine through in your application. We want to see how excited you are about the role and what makes you a perfect fit for our spa environment.
Tailor Your CV: Make sure your CV highlights your relevant experience and qualifications, especially your NVQ Level 2 & 3 Beauty Therapy. We’re looking for specific skills that match the job description, so don’t hold back!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the one for the job. Share examples of how you've led teams or delivered exceptional customer service, and make it personal – we love a good story!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining the Bannatyne family!
How to prepare for a job interview at Bannatyne Health Club
✨Know Your Spa Treatments
Familiarise yourself with the range of spa treatments offered, especially ELEMIS products. Be ready to discuss your experience with these treatments and how you can tailor them to meet guests' needs.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Highlight your ability to motivate staff and create a positive work environment, as this is crucial for a Spa Manager role.
✨Demonstrate Customer Service Excellence
Be ready to share specific instances where you've gone above and beyond for customers. This will show your commitment to delivering exceptional experiences, which is key for this position.
✨Prepare for KPI Discussions
Understand the key performance indicators relevant to spa management. Be prepared to discuss how you've met or exceeded KPIs in previous roles and how you plan to drive results at Bannatyne.