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- Tasks: Lead a talented team to deliver exceptional spa experiences and treatments.
- Company: Join Bannatyne's luxurious spa, known for its commitment to wellness.
- Benefits: Competitive salary, professional development, and a positive work environment.
- Why this job: Make a real impact in the wellness industry while growing your leadership skills.
- Qualifications: NVQ Level 2 & 3 Beauty Therapy qualification and strong customer service experience.
- Other info: Flexible hours with opportunities for career advancement in a dynamic setting.
The predicted salary is between 36000 - 60000 £ per year.
Are you passionate about wellness and customer service? Do you have a talent for leading a team to deliver exceptional experiences? Bannatyne's luxurious spa invites you to join our team as a Spa Manager!
Responsibilities:
- Oversee daily operations of the spa, ensuring a seamless and relaxing experience for all guests.
- Lead, motivate, and manage a team of skilled therapists and support staff.
- Develop and implement strategies to increase spa revenue and client satisfaction.
- Perform a variety of spa treatments including massages, facials, manicures, pedicures and more, tailored to meet guests' individual needs when required.
- Maintain the highest standards of cleanliness, safety and customer service.
- Manage inventory, budgets and scheduling to ensure efficient spa operations.
- Create a positive and collaborative work environment promoting professional growth and development.
Qualifications:
- Have an NVQ Level 2 & 3 Beauty Therapy qualification or equivalent.
- Be KPI driven and results focused.
- Have dynamic interpersonal skills and a customer focused attitude.
- Have excellent written and verbal communication skills and be confident speaking to clients face to face, over the telephone and by email.
- Proven experience of delivering excellent customer service.
- Be flexible and proactive in managing multiple priorities.
- The ability to make decisions, solve problems and take appropriate action.
- Experience of managing a team and strong people development skills.
- The ability to establish rapport, build trust and demonstrate credibility.
- Ability to work flexible hours, including weekends and holidays.
- It would be desirable if you had knowledge of ELEMIS products and Treatments.
Spa Manager - Wakefield employer: Bannatyne Group
Contact Detail:
Bannatyne Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Manager - Wakefield
✨Tip Number 1
Network like a pro! Connect with people in the wellness industry, especially those who work at Bannatyne's. Attend local events or join online groups to get your name out there and show your passion for spa management.
✨Tip Number 2
Show off your skills! If you have the chance, offer to demonstrate your expertise in treatments or team leadership during an interview. This will give them a taste of what you can bring to the table.
✨Tip Number 3
Be proactive! Follow up after your interview with a thank-you email that highlights your enthusiasm for the role. It shows you're genuinely interested and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Bannatyne's team and ready to dive into the spa world.
We think you need these skills to ace Spa Manager - Wakefield
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for wellness and customer service shine through in your application. We want to see how your passion aligns with our mission at Bannatyne's spa!
Tailor Your Experience: Make sure to highlight your relevant experience in managing teams and delivering exceptional customer service. We love seeing how your skills can contribute to creating a relaxing experience for our guests.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that showcase your qualifications without unnecessary fluff.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the Spa Manager role at Bannatyne's.
How to prepare for a job interview at Bannatyne Group
✨Know Your Stuff
Before the interview, brush up on your knowledge of spa treatments and services, especially those offered by Bannatyne's. Familiarise yourself with ELEMIS products and how they enhance the customer experience. This will show your passion for wellness and your commitment to delivering exceptional service.
✨Showcase Your Leadership Skills
Be ready to discuss your experience in managing teams. Prepare examples of how you've motivated staff and created a positive work environment. Highlight any strategies you've implemented that led to increased client satisfaction or revenue, as this aligns perfectly with the role's responsibilities.
✨Demonstrate Customer Focus
Think of specific instances where you went above and beyond for a customer. Share stories that illustrate your dynamic interpersonal skills and how you handle feedback or complaints. This will help convey your customer-focused attitude, which is crucial for the Spa Manager position.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the spa's operations, team dynamics, and future goals. This not only shows your interest in the role but also gives you insight into whether the company culture aligns with your values.
