At a Glance
- Tasks: Deliver outstanding service, take orders, and enhance guest experiences with your recommendations.
- Company: Join the vibrant team at Bannatyne Hotel in Darlington.
- Benefits: Enjoy flexible hours, free gym membership, and discounted spa treatments.
- Other info: Great career growth opportunities and a supportive team await you!
- Why this job: Be the friendly face our guests remember while developing your hospitality skills.
- Qualifications: Excellent communication skills and a passion for customer service are essential.
The predicted salary is between 12 - 13 £ per hour.
Hours: Variable hours - 0 hour contract
Rate of Pay: £12.71 for over 21's and NMW for under 21's
Location: Hotel Darlington
Job Overview
Join the team at Bannatyne Hotel as a Waiting Staff and deliver outstanding service in a stylish, welcoming environment. You'll be the friendly face our guests remember - taking orders, serving with a smile, and confidently recommending dishes, drinks, and desserts to enhance their experience. If you're passionate about hospitality, enjoy working in a fast-paced team, and have a flair for upselling, we'd love to hear from you. Flexible hours, great development opportunities, and a supportive team await!
Perks
- B-Fed - complimentary lunch or breakfast.
- Flexible schedule.
- 28 days annual leave increases with tenure.
- Free gym membership.
- Complimentary gym membership for another person (after 2 years service).
- Discounted Spa Treatments - 30%.
- Discounted Spa Goods - 20% ELEMIS Products.
- Discounted Meals and Beverages - 20%.
- 50% off accommodation at any other Bannatyne hotel.
- Career & Personal Development training.
- Mental Health, Well-Being and EAP Services.
- Length of Service Awards.
- Staff Awards and Bonuses.
- Discounted entertainment and shopping.
A Typical Day
- Greet guests warmly and professionally, ensuring they are seated comfortably and promptly attended to.
- Take accurate food and drink orders using the hotel's ordering system and relay them efficiently to the kitchen or bar.
- Serve food and beverages to guests in a timely, courteous, and professional manner.
- Maintain excellent product knowledge of menus, daily specials, wine lists, and allergen information.
- Ensure all tables are cleaned and reset quickly and efficiently for the next guests.
- Handle guest queries or complaints promptly and professionally, escalating issues to the Restaurant Manager where needed.
- Assist with the preparation, restocking, and cleaning of the restaurant or bar before, during, and after service.
- Maintain cleanliness and hygiene standards in line with health and safety and food safety regulations.
- Support colleagues and contribute positively to team morale and the overall guest experience.
- Attend team meetings and training as required to continually improve service and performance.
What We Are Looking For
- Excellent communication and interpersonal skills.
- A friendly, professional, and approachable manner.
- High attention to detail with a strong focus on customer service.
- Ability to work well under pressure and during busy periods.
- A proactive team player with a willingness to learn and take initiative.
- Confident in upselling and making personalised recommendations to guests.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
- Knowledge of health and safety regulations, including COSHH, and a commitment to maintaining a safe working environment.
- Previous experience in a customer-facing role, preferably within a restaurant or hotel environment.
- Food Hygiene Certificate (Level 1 or above) is desirable but not essential; training can be provided.
Additional Benefits
We offer competitive benefits, including complimentary club membership, wellness perks, and opportunities for career growth within a well-respected brand. Join us to be part of a forward-thinking team where your skills are valued, and your career can flourish.
Waiting Staff - Darlington employer: Bannatyne Group
Bannatyne Group is an excellent employer that prioritises health and wellness, offering a vibrant work culture where fitness enthusiasts can thrive. With state-of-the-art facilities and a commitment to employee development, you will have ample opportunities for growth while inspiring members on their fitness journeys. Join us to be part of a supportive community that values your contributions and encourages you to elevate our fitness programs.
StudySmarter Expert Advice🤫
We think this is how you could land Waiting Staff - Darlington
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Bannatyne Hotel. Understand their values and what makes them tick. This way, you can tailor your answers to show you're a perfect fit for their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and how you handle busy situations, as these are key for the Waiting Staff role.
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. First impressions count, especially in hospitality, so show that you take pride in your appearance.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic addition to their team!
We think you need these skills to ace Waiting Staff - Darlington
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for hospitality and how you connect with guests.
Tailor Your Application:Make sure to tailor your application to the Waiting Staff role at Bannatyne Hotel. Highlight any relevant experience and skills that match what we’re looking for, like your ability to upsell or work well under pressure.
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’d be a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Bannatyne Group
✨Know the Menu Inside Out
Familiarise yourself with the hotel's menu, daily specials, and drink offerings. Being able to confidently recommend dishes and drinks during your interview will show that you're passionate about the role and ready to enhance the guest experience.
✨Show Off Your People Skills
Prepare to demonstrate your excellent communication and interpersonal skills. Think of examples from previous roles where you’ve provided outstanding customer service or handled difficult situations. This will help you stand out as a friendly and professional candidate.
✨Be Ready for Role-Play
Expect some role-play scenarios during the interview. Practice how you would greet guests, take orders, and handle complaints. This will not only showcase your skills but also your ability to think on your feet in a fast-paced environment.
✨Highlight Your Team Spirit
Emphasise your ability to work well in a team. Share experiences where you supported colleagues or contributed positively to team morale. This is crucial in a hospitality setting, and it shows that you’re a proactive team player who can thrive in a busy atmosphere.
