At a Glance
- Tasks: Manage spa promotions, treatments, and website content while supporting marketing activities.
- Company: Join Bannatyne, a leading health and fitness brand with a vibrant team culture.
- Benefits: Enjoy flexible hours, free gym membership, discounted spa treatments, and 28 days annual leave.
- Other info: Great career development opportunities in a supportive and collaborative environment.
- Why this job: Be at the heart of a busy spa, making a real impact on customer experiences.
- Qualifications: Organised, detail-oriented, and comfortable with computer systems; previous experience is a plus.
The predicted salary is between 31500 - 38500 £ per year.
We are looking for a highly organised and creative Spa Administrator to support the day-to-day administration, promotions and marketing activity of the spa.
The role will involve managing treatments, packages, promotions and third-party offers through Phorest, as well as generating clear briefs for the marketing team to create artwork for promotional deals.
The role will also be responsible for updating and maintaining the spa website, ensuring all content and promotions are accurate, current, and consistently aligned with the spa's brand.
Perks
- B-Fed - complimentary lunch or breakfast.
- Flexible schedule.
- 28 days annual leave increases with tenure.
- Free gym membership.
- Complimentary gym membership for another person (after 2 years service).
- Discounted Spa Treatments - 30%
- Discounted Spa Goods - 20% ELEMIS Products.
- Discounted Meals and Beverages - 50% cafe/bar.
- Career & Personal Development training.
- Mental Health, Well-Being and EAP Services.
- Length of Service Awards.
- Staff Awards and Bonuses.
- Discounted entertainment and shopping.
Responsibilities
- Build and maintain spa packages, treatments and promotional offers on Phorest.
- Create briefs for marketing packs to enable the team to create promotional imagery for deals, including assets for the website, social media and in-spa posters.
- Upload and update promotional content on the website, including creating relevant URLs and web pages.
- Ensure all promotional materials, website content and imagery remain on brand and consistent with the spa's visual identity.
- Support the creation and management of third-party promotions and offers through Phorest.
- Regularly review third-party promotional websites and platforms to ensure that:
- Offers are displayed correctly.
- Promotions are consistent with agreed terms and conditions.
- Expired deals are removed or made unavailable for purchase once the relevant contract or promotion end date has passed.
- Monitor promotional activity and highlight any issues or discrepancies promptly.
- Work closely with the wider team to ensure promotions are launched accurately and on time.
- Assist with general spa administration and undertake any other reasonable tasks required to support the smooth running of the business.
- Qualities
- Highly organised with excellent attention to detail.
- Confident using computer systems and able to learn new software quickly.
- Comfortable working with websites and creating or managing URLs.
- Able to manage multiple promotions and deadlines simultaneously.
- Proactive and able to identify issues before they become problems.
- Reliable, professional and able to work independently.
Previous experience with Phorest, website administration, marketing or promotions would be advantageous.
At Bannatyne, you'll be part of a well-known health, fitness and spa brand where no two days are the same.
This is a great opportunity to develop your skills in spa administration, promotions, marketing and website management, while working as part of a supportive and collaborative team.
You'll have the opportunity to take ownership of exciting promotional activity, work closely with our marketing teams and play an important role in ensuring our spa offers are presented accurately and consistently to our customers.
We're passionate about helping our people thrive and develop, with access to training and development opportunities, alongside a range of fantastic employee benefits.
If you're organised, creative, enjoy working with systems and love the idea of being at the heart of a busy spa operation, this could be the perfect opportunity to build your career with Bannatyne.
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Spa Administrator employer: Bannatyne Group
Bannatyne Group is an excellent employer that prioritises health and wellness, offering a vibrant work culture where fitness enthusiasts can thrive. With state-of-the-art facilities and a commitment to employee development, you will have ample opportunities for growth while inspiring members on their fitness journeys. Join us to be part of a supportive community that values your contributions and encourages you to elevate our fitness programs.
StudySmarter Expert Advice🤫
We think this is how you could land Spa Administrator
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Bannatyne Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Bannatyne Group
Don't be shy about reaching out to Bannatyne Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Spa Administrator
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Bannatyne Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Bannatyne Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
