Cafe Bar Manager - Orpington

Are you a dynamic, customer focused individual who can manage a team effectively whilst maintaining the highest level of service and quality? If so, Bannatyne is looking for you to fill our Cafe Bar Manager role!

Perks:

• B-Fed - complimentary lunch or breakfast.
• Flexible schedule.
• 28 days annual leave increases with tenure.
• Free gym membership.
• Complimentary gym membership for another person (after 2 years service).
• Discounted Spa Treatments - 30%.
• Discounted Spa Goods - 20% ELEMIS Products.
• Discounted Meals and Beverages - 50% cafe/bar.
• Career & Personal Development training.
• Mental Health, Well-Being and EAP Services.
• Length of Service Awards.
• Staff Awards and Bonuses.
• Discounted entertainment and shopping.

A Typical Day in the Life of a Cafe Bar Manager:

• Oversee daily operation of the cafe bar, ensuring efficient services and adherence to health and safety regulations.
• Supervise and coordinate the activities of cafe bar staff, including scheduling training and performance management.
• Foster a positive and collaborative team environment, prompting professional growth and development.
• Provide exceptional customer service and ensure all staff do the same, handle customer inquiries, complaints and feedback professionally.
• Manage inventory, including ordering supplies, monitoring stock levels, and minimising waste.
• Ensure all food and beverages are prepared and presented to the highest standards.
• Develop strategies to improve customer satisfaction.
• Manage the cafe bar budget, controlling costs and maximising profits.
• Maintain cleanliness and organisation of the cafe bar, ensuring all areas meet Bannatyne's high standards, conduct regular checks on equipment and facilities, reporting any maintenance issues to the relevant department.
• Handle cash transactions, managing tills and ensuring accurate financial records are maintained.
• Assist in planning and executing promotional activities to attract members and increase sales.
• Ensure consistently meeting or exceeding key performance indicators (KPIs), such as sales targets, customer satisfaction scores, and operational efficiency, to qualify for a performance-based bonus.
• Support the Club and work Duty Management shifts, being responsible for the club during these shifts.

What We Are Looking For:

• Proven experience in a cafe or management role within the hospitality or food and beverage industry.
• L2 Food Safety and Hygiene Certificate.
• Excellent customer service and interpersonal skills.
• Strong leadership and team management abilities.
• Good financial acumen and experience with budget management.
• Knowledge and experience of health and safety regulations.
• Ability to work under pressure and manage multiple tasks.
• Proactive and results driven, highly organised with a strong attention to detail.
• Flexible and able to adapt to changing priorities and strong problem solving skills.
• Ability to work flexible hours, including weekends and holidays.
• Desirable: Knowledge of theme nights, party nights and organising member events.

Why Bannatyne?

At Bannatyne, we are committed to creating a positive and inclusive work environment where team members can thrive. We offer many opportunities for professional development, and a supportive team culture.

Opportunity:

As a Cafe Bar Manager you will have the opportunity to lead a dedicated team, provide exceptional service, and contribute to the success of our food and beverage operations.

Apply Today:

If you are passionate about hospitality and eager to make a difference, apply today and become a valued member of the Bannatyne family!