At a Glance
- Tasks: Welcome guests and ensure a seamless experience in a wellness-focused environment.
- Company: Join Bannatyne, a leader in health and wellness with a supportive team.
- Benefits: Enjoy free gym membership, flexible hours, and discounted spa treatments.
- Other info: Great opportunities for personal development and career growth await you.
- Why this job: Make a positive impact on guests' wellness journeys every day.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 20000 - 30000 £ per year.
Overview
Bannatyne is synonymous with excellence in the health and wellness industry. As a Front of House Assistant, you'll be the first point of contact for our guests, setting the tone for their entire experience. You'll work in a serene environment, surrounded by a team dedicated to making a difference in people's lives.
Do you have a warm personality and natural skill for organisation? Are you passionate about wellness and exceptional customer service? Bannatyne, a leader in the health and wellness, is looking for a welcoming and efficient Front of House Assistant to join our team. If you're ready to create a lasting first impression and ensure a seamless experience for our guests, we want to hear from you!
Perks
- B-Fed - complimentary lunch or breakfast.
- Flexible schedule.
- 28 days annual leave increases with tenure.
- Free gym membership.
- Complimentary gym membership for another person (after 2 years service).
- Discounted Spa Treatments - 30% Discounted Spa Goods - 20% ELEMIS Products.
- Discounted Meals and Beverages - 50% cafe/bar.
- Career & Personal Development training.
- Mental Health, Well-Being and EAP Services.
- Length of Service Awards.
- Staff Awards and Bonuses.
- Discounted entertainment and shopping.
Responsibilities
- Greet and welcome guests with a friendly and professional demeanour.
- Dealing with emails, phone calls and face to face queries.
- Prepare and serve a variety of beverages and light snacks efficiently (If your site has a cafe bar).
- Manage spa bookings and appointments, ensuring a smooth scheduling process.
- Handle guest inquiries providing information about spa services, treatments and products.
- Process payments and manage the reception area efficiently.
- Assist with the promotion of spa services, special offers and retail products.
- Ensure the reception area is clean, tidy and inviting at all times.
- Coordinate with Spa Therapists and other staff to ensure seamless service delivery.
- Ensure all visitors to the site are logged correctly including contractors and guest passes.
- Undertake all relevant training required for the role.
Qualifications
- Strong interpersonal and communications skills and a customer focused attitude.
- A genuine passion for health, wellness and customer service.
- Excellent organisational skills and multitasking abilities.
- The ability to establish rapport, build trust and demonstrate credibility.
- Ability to work flexible hours, including weekends and holidays.
- Hours can be 5.30am starts to 10.30pm finishes.
- It would be desirable if you had proven experience in a receptionist or customer service role, preferably in the hospitality industry.
- It would also be beneficial if you were proficient in using booking systems and basic computer skills.
Front of House Assistant - Worksop in Nottingham employer: Bannatyne Group
Bannatyne Group is an excellent employer that prioritises health and wellness, offering a vibrant work culture where fitness enthusiasts can thrive. With state-of-the-art facilities and a commitment to employee development, you will have ample opportunities for growth while inspiring members on their fitness journeys. Join us to be part of a supportive community that values your contributions and encourages you to elevate our fitness programs.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Assistant - Worksop in Nottingham
✨Tip Number 1
First impressions matter, so when you walk into that interview, bring your warm personality with you! Greet everyone with a smile and be genuinely friendly; it sets the tone for the whole meeting.
✨Tip Number 2
Show off your organisational skills by being prepared. Bring a notepad with questions about the role and the company. It shows you're interested and ready to engage, which is exactly what they want in a Front of House Assistant!
✨Tip Number 3
Don’t just talk about your experience; share specific examples of how you've provided exceptional customer service in the past. This will help you stand out as someone who truly understands the importance of guest satisfaction.
✨Tip Number 4
After the interview, don’t forget to follow up with a thank-you email. It’s a simple way to show appreciation and keep you fresh in their minds. And remember, apply through our website for the best chance at landing that job!
We think you need these skills to ace Front of House Assistant - Worksop in Nottingham
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your warm personality shine through! We want to see how you can create a welcoming atmosphere for our guests right from the start. Use friendly language and share a bit about why you're passionate about health and wellness.
Tailor Your Experience:Make sure to highlight any relevant experience you have in customer service or hospitality. We love seeing how your skills align with what we do at Bannatyne. Be specific about your past roles and how they’ve prepared you for this Front of House Assistant position.
Be Organised:Since organisation is key for this role, structure your application clearly. Use bullet points for your skills and experiences, and keep your paragraphs concise. This shows us that you can manage tasks efficiently, just like you would in the reception area!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we offer at Bannatyne!
How to prepare for a job interview at Bannatyne Group
✨Show Your Warmth
As a Front of House Assistant, your personality is key! Make sure to showcase your warm and welcoming nature during the interview. Practice greeting the interviewer as if they were a guest, and let your genuine passion for customer service shine through.
✨Know the Company
Do a bit of homework on Bannatyne and its values in the health and wellness industry. Familiarise yourself with their services and perks, so you can discuss how your skills align with their mission. This shows that you're not just looking for any job, but that you're genuinely interested in being part of their team.
✨Demonstrate Organisational Skills
Since the role requires excellent organisational abilities, be prepared to share examples from your past experiences where you've successfully managed multiple tasks. Think about times when you handled bookings or dealt with customer queries efficiently, and be ready to discuss these scenarios.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they measure success in the role. This not only shows your interest but also helps you determine if this is the right fit for you.
