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- Tasks: Be the go-to person for member engagement and retention strategies.
- Company: Join Bannatyne, a leading wellness provider in the UK dedicated to well-being.
- Benefits: Enjoy FREE health club membership, discounts on food, spa treatments, and hotel stays.
- Why this job: Work in a fun, supportive environment with growth opportunities and a focus on customer experience.
- Qualifications: Energetic, personable individuals who are passionate about customer service.
- Other info: Get involved in exciting member events and social activities while making a real impact!
The predicted salary is between 30000 - 42000 £ per year.
About the Role Are you passionate about delivering the best service to customers? Do you want to be part of one of the biggest wellness providers in the UK? If so this role could be for you!
As our Member Xperience Manager you will represent the Bannatyne brand ethos by being the first point of contact for existing and potential members. You will primarily be responsible for net member movement and management of the centrally based marketing plan whilst converting leads into new members. Member and guest engagement is a fundamental activity and the Member Xperience Manager will assist with building relationships in the club.
You will gain a strong knowledge of the club departments and their services on offer to maximise the customer experience. Devise and implement retention strategies. Manage members with low usage and utilise campaigns to encourage a return to the club. We would expect you to use social media platforms to promote club activities and events, assist the General Manager with activities such as debt recovery, DDI reinstates and retaining scheduled cancellations. You will handle queries and calls from members, clubs and Head Office, manage and update membership databases and train other members of the club team to be competent in club tours. You will be involved in organising and attending member events, forums and social events and support new members with their ‘Start Smart’ journey with incentives to complete within the first 12 weeks.
About the Company Working for the Bannatyne Group is more than just a job. Here at Bannatyne we are dedicated to well-being and are always seeking energetic, personable people to join our teams. We aim to provide a positive, welcoming and inclusive culture with plenty of team support and growth opportunities. We offer a great range of Company benefits including FREE membership to our premium Health Clubs and discounted products and services.
Rewards & Benefits include:- FREE membership to our premium Health Clubs 50% discount in our cafe bar (including on-site Starbucks products) 30% discount on Grenade products purchased in our cafe bar 30% discount on spa treatments and 20% discount on products Up to 50% discounted overnight stays at any of the Bannatyne Hotels Access to our benefits hub including high street and entertainment saving vouchers Refer a friend incentive scheme Employee Assistance Programme (Free 24hr personal support service) Committed to investing in our people, we also offer opportunities for advancement and career progression, providing every employee a platform to be the best they can be.
If you like to have fun whilst working hard, be part of a high performing team with customer focus and want to enjoy the rewards this brings, click APPLY now!
We reserve the right to close this advert before the closing date if sufficient applicants have been received.
Membership Xperience Manager - Weybridge employer: Bannatyne Group
Contact Detail:
Bannatyne Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Xperience Manager - Weybridge
✨Tip Number 1
Familiarize yourself with the Bannatyne brand ethos and values. Understanding what makes Bannatyne unique will help you align your approach to customer service and member engagement, which is crucial for the Member Xperience Manager role.
✨Tip Number 2
Engage with current members and staff at Bannatyne clubs through social media or in-person visits. Building relationships and understanding their experiences can provide valuable insights that you can leverage during your application process.
✨Tip Number 3
Showcase your experience with retention strategies and customer engagement initiatives in your conversations. Be prepared to discuss specific examples of how you've successfully managed member relationships and increased engagement in previous roles.
✨Tip Number 4
Demonstrate your knowledge of wellness trends and customer service best practices. Being well-versed in these areas will not only impress during interviews but also show your commitment to enhancing the member experience at Bannatyne.
We think you need these skills to ace Membership Xperience Manager - Weybridge
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of the Membership Xperience Manager. Highlight your passion for customer service and how you can contribute to member engagement and retention strategies.
Tailor Your CV: Customize your CV to reflect relevant experience in customer service, marketing, and relationship management. Use keywords from the job description to demonstrate that you are a perfect fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the Bannatyne brand and your understanding of their ethos. Mention specific examples of how you've successfully engaged customers or managed memberships in the past.
Showcase Your Social Media Skills: Since the role involves using social media to promote club activities, include any relevant experience you have with social media marketing. Provide examples of campaigns you've run or content you've created that increased engagement.
How to prepare for a job interview at Bannatyne Group
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional service. Share specific examples from your past experiences where you went above and beyond to help customers, as this aligns perfectly with the role's focus on member engagement.
✨Demonstrate Knowledge of the Bannatyne Brand
Research the Bannatyne Group and understand their ethos and values. Be prepared to discuss how you can embody these in your role as a Member Xperience Manager, especially in terms of promoting club activities and enhancing member experiences.
✨Highlight Your Marketing Skills
Since the role involves managing a centrally based marketing plan, be ready to talk about your experience with marketing strategies. Discuss any successful campaigns you've implemented in the past and how you would apply similar tactics to convert leads into new members.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle member queries. Think of scenarios where you had to manage low usage members or implement retention strategies, and be ready to share your thought process and outcomes.
