At a Glance
- Tasks: Keep our gym sparkling clean and create a welcoming environment for members.
- Company: Join Bannatyne, a leader in fitness and wellness across the UK.
- Benefits: Enjoy free gym membership, flexible hours, and discounted spa treatments.
- Other info: Great career development opportunities and a supportive team culture await you!
- Why this job: Make a real difference in members' experiences while working in a vibrant team.
- Qualifications: Attention to detail, strong communication skills, and a passion for health and wellness.
The predicted salary is between 20000 - 25000 £ per year.
Bannatyne is renowned for providing exceptional fitness and wellness experiences across the UK. We are committed to maintaining the highest standards of cleanliness and hygiene to ensure our members have a safe and welcoming environment. We are currently looking for a dedicated and detail-oriented Membercare Assistant to join our team!
Perks:
- B-Fed – complimentary lunch or breakfast
- Flexible schedule
- 28 days annual leave increases with tenure
- Free gym membership
- Complimentary gym membership for another person (after 2 years service)
- Discounted Spa Treatments – 30%
- Discounted Spa Goods – 20% ELEMIS Products
- Discounted Meals and Beverages – 50% cafe/bar
- Career & Personal Development training
- Mental Health, Well-Being and EAP Services
- Length of Service Awards
- Staff Awards and Bonuses
- Discounted entertainment and shopping
A typical day in the life of a Membercare Assistant:
- Perform thorough cleaning of all areas, including changing rooms, showers, toilets and all poolside facilities.
- Ensure that all gym equipment, floors and surfaces are cleaned and sanitised regularly.
- Empty trash bins, replace liners and ensure waste is disposed of properly.
- Maintain the outdoor space, litter picks/binstores etc.
- Follow all health and safety regulations to ensure a safe environment for members and staff.
- Use cleaning chemicals and equipment according to safety guidelines and procedures.
- Report any maintenance issues, hazards or potential safety concerns to the Maintenance Supervisor.
- Provide a friendly and approachable service to members, addressing any cleaning-related inquiries or requests promptly and courteously.
- Maintain a professional demeanour and uphold the club's reputation for excellent customer service.
- Monitor cleaning supplies and equipment, ensuring adequate stock.
- Basic maintenance where skills permit such as changing bulbs etc.
- Work closely with other cleaning staff and club employees to ensure all areas are maintained to the highest standards.
- Participate in team meetings and training sessions as required.
What we are looking for:
- Previous experience in domestic/cleaning roles
- Strong attention to detail and thoroughness in cleaning tasks
- Good time management and organisational skills
- Ability to follow instructions and work independently
- Strong interpersonal and communication skills and a customer focused attitude
- A genuine passion for health, wellness and customer service
- The ability to establish rapport, build trust and demonstrate credibility
- Physical capability to perform cleaning tasks that involve standing, walking, bending, lifting and using cleaning equipment
- Ability to work flexible hours, including weekends and holidays (hours can be 5.30am starts to 10.30pm finishes)
- Basic knowledge of cleaning chemicals and equipment (desired)
We offer competitive compensation, ongoing training and a supportive team culture. If you are a meticulous and hardworking individual who takes pride in their work, and is committed to delivering exceptional service, we want to hear from you. Join us at Bannatyne, where your passion for fitness will inspire and transform lives!
Gym & Wellness Cleaner — Member Experience Champion in Leeds employer: Bannatyne Group
Bannatyne is an exceptional employer that prioritises the well-being and development of its staff, offering a supportive team culture and numerous benefits such as flexible schedules, complimentary meals, and extensive training opportunities. With a commitment to maintaining high standards of cleanliness and hygiene, employees can take pride in their work while enjoying perks like free gym memberships and discounted spa treatments, all within a vibrant fitness environment that inspires personal growth and wellness.
StudySmarter Expert Advice🤫
We think this is how you could land Gym & Wellness Cleaner — Member Experience Champion in Leeds
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Bannatyne. Understand their values and what makes them tick. This way, you can show how your passion for health and wellness aligns with their mission.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your attention to detail and customer service skills, as these are key for the Membercare Assistant role.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look professional and presentable. It reflects your commitment to maintaining high standards, just like you would in the gym and wellness environment.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Gym & Wellness Cleaner — Member Experience Champion in Leeds
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Gym & Wellness Cleaner role. Highlight your previous cleaning experience and any customer service skills that show you can connect with our members.
Show Your Passion:Let us know why you're passionate about health and wellness! Share any personal experiences or interests that relate to fitness and how they motivate you to maintain a clean and welcoming environment.
Be Detail-Oriented:Since attention to detail is key in this role, give examples of how you've gone above and beyond in previous cleaning jobs. We want to see that you take pride in your work and understand the importance of cleanliness.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Bannatyne Group
✨Know Your Cleaning Standards
Familiarise yourself with Bannatyne's commitment to cleanliness and hygiene. Be ready to discuss specific cleaning protocols you've followed in previous roles, and how you ensure a safe environment for members.
✨Show Off Your Customer Service Skills
As a Membercare Assistant, you'll be interacting with members regularly. Prepare examples of how you've provided excellent customer service in the past, especially in challenging situations. This will show your ability to maintain a friendly and approachable demeanour.
✨Demonstrate Attention to Detail
Highlight your strong attention to detail by discussing specific cleaning tasks you've excelled at. You might want to mention how you monitor cleaning supplies or report maintenance issues, as this aligns perfectly with the role's requirements.
✨Be Ready for Flexible Hours
Since the job requires flexibility, be prepared to discuss your availability. Mention any experience you have working varied hours, including early mornings or late evenings, to show that you're adaptable and committed to the role.
