Why Bannatyne?
Bannatyne is synonymous with excellence in the health and wellness industry. As a Front of House Assistant, you'll be the first point of contact for our guests, setting the tone for their entire experience. You'll work in a serene environment, surrounded by a team dedicated to making a difference in people's lives.
Do you have a warm personality and natural skill for organisation? Are you passionate about wellness and exceptional customer service? Bannatyne, a leader in the health and wellness, is looking for a welcoming and efficient Front of House Assistant to join our team. If you're ready to create a lasting first impression and ensure a seamless experience for our guests, we want to hear from you!
Our Perks
- B-Fed - complimentary lunch or breakfast
- Flexible schedule
- 28 days annual leave increases with tenure
- Free gym membership
- Complimentary gym membership for another person (after 2 years service)
- Discounted Spa Treatments - 30%
- Discounted Spa Goods - 20% ELEMIS Products
- Discounted Meals and Beverages - 50% cafe/bar
- Career & Personal Development training
- Mental Health, Well-Being and EAP Services
- Length of Service Awards
- Staff Awards and Bonuses
- Discounted entertainment and shopping
A typical day in the life of a Front of House Assistant
- Greet and welcome guests with a friendly and professional demeanour
- Dealing with emails, phone calls and face to face queries
- Prepare and serve a variety of beverages and light snacks efficiently (If your site has a cafe bar)
- Manage spa bookings and appointments, ensuring a smooth scheduling process
- Handle guest inquiries providing information about spa services, treatments and products
- Process payments and manage the reception area efficiently
- Assist with the promotion of spa services, special offers and retail products
- Ensure the reception area is clean, tidy and inviting at all times
- Coordinate with Spa Therapists and other staff to ensure seamless service delivery
- Ensure all visitors to the site are logged correctly including contractors and guest passes
- Undertake all relevant training required for the role
What we are looking for
- Have strong interpersonal and communications skills and a customer focused attitude
- A genuine passion for health, wellness and customer service
- Excellent organisational skills and multitasking abilities
- The ability to establish rapport, build trust and demonstrate credibility
- Ability to work flexible hours, including weekends and holidays
- Hours can be 5.30am starts to 10.30pm finishes
- It would be desirable if you had proven experience in a receptionist or customer service role, preferably in the hospitality industry
- It would also be beneficial if you were proficient in using booking systems and basic computer skills
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Front of House Assistant - Stotfold in Hitchin employer: Bannatyne Group
Bannatyne is an exceptional employer that prioritises the well-being and development of its team members. With a strong commitment to creating a positive and inclusive work environment, employees enjoy a range of benefits including flexible schedules, complimentary gym memberships, and extensive training opportunities. As a Membercare Assistant, you will not only contribute to maintaining high standards of cleanliness but also be part of a supportive culture that values your growth and recognises your contributions.
