Bannatyne is synonymous with providing exceptional fitness and wellness experiences across the UK. Our state of the art facilities and commitment to high standards make us a leader in the industry. We are currently seeking a dynamic and enthusiastic Front of House Supervisor to join our team and ensure members and guests receive the highest level of service.
Our Perks
- B-Fed - complimentary lunch or breakfast.
- Flexible schedule.
- 28 days annual leave increases with tenure.
- Free gym membership.
- Complimentary gym membership for another person (after 2 years service).
- Discounted Spa Treatments - 30%
- Discounted Spa Goods - 20% ELEMIS Products.
- Discounted Meals and Beverages - 50% cafe/bar.
- Career & Personal Development training.
- Mental Health, Well-Being and EAP Services.
- Length of Service Awards.
- Staff Awards and Bonuses.
- Discounted entertainment and shopping.
A typical day in the life of a Front of House Supervisor
- Lead, train and motivate the front of house team to provide outstanding customer service.
- Required to perform Duty Manager duties such as being a key holder, and having responsibility for unlocking/locking the building if the DM is closing/opening the club. Along with assisting with crisis management.
- Assist with managing staff schedules, ensuring adequate coverage at all times.
- Ensure that all members and guests are greeted warmly and assisted promptly.
- Handle customer inquiries, concerns, and complaints efficiently and professionally.
- Promote a welcoming environment and ensure the front of house area is always clean and organised.
- Assist with overseeing the daily operations of the front desk, including managing bookings, processing payments and maintaining accurate records.
- Monitor and manage front of house supplies and inventory with revenue targets.
- Ensure compliance with health and safety regulations and company policies.
- Develop and implement strategies to enhance member engagement and satisfaction.
- Organise and participate in member events and activities to foster a sense of community.
- Promote club programs, services, and events to members and guests.
Requirements
- Previous experience in a supervisory or managerial role within customer service or hospitality environment.
- Strong leadership and team management abilities.
- Excellent communication and interpersonal skills.
- Exceptional customer service skills with a focus on creating positive experiences.
- Good organisational and multitasking abilities.
- The ability to establish rapport, build trust and demonstrate credibility.
- Basic financial acumen and experience with budgeting and reporting.
- Ability to work flexible hours, including weekends and holidays. Hours can be 5.30am starts to 10.30pm finishes.
- It would be desirable if you were proficient in using computer systems and software including CRM Systems.
We offer competitive compensation, opportunities for professional development and a supportive team culture.
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Member Xperience Supervisor in Hastings employer: Bannatyne Group
Bannatyne is an exceptional employer that prioritises the well-being and development of its team members. With a strong commitment to creating a positive and inclusive work environment, employees enjoy a range of benefits including flexible schedules, complimentary gym memberships, and extensive training opportunities. As a Membercare Assistant, you will not only contribute to maintaining high standards of cleanliness but also be part of a supportive culture that values your growth and recognises your contributions.
