Job Title : Spa Assistant Manager Hours : 40 hours per week Rate of Pay : 13.90 per hour Location : Chafford Hundred
Are you passionate about wellness and customer service? Do you have a talent for leading a team to deliver exceptional experiences?
A typical day in the life of an Assistant Spa Manager:
- Assist with overseeing daily operations of the spa, ensuring a seamless and relaxing experience for all guests.
- Assist the Spa Manager to lead, motivate, and manage a team of skilled therapists and support staff.
- Support the Spa Manager in developing and implementing strategies to increase spa revenue and client satisfaction.
- Perform a variety of spa treatments including massages, facials, manicures, pedicures and more, tailored to meet guests' individual needs when required.
- Maintain the highest standards of cleanliness, safety and customer service.
- Assist with managing inventory, budgets and scheduling to ensure efficient spa operations.
- Creating a positive and collaborative work environment promoting professional growth and development.,
Why Bannatyne?
Bannatyne Group is a leader in the health and wellness industry, known for its commitment to excellence and innovation. Our spas offer a serene escape for our guests and a fulfilling career path for our employees. As an Assistant Spa Manager at Bannatyne, you'll play a pivotal role in assisting the Spa Manager to deliver the ultimate spa experience.
What we are looking for:
- Have an NVQ Level 2 & 3 Beauty Therapy qualification or equivalent.
- Have dynamic interpersonal skills and a customer focused attitude.
- Have excellent written and verbal communication skills and be confident speaking to clients face to face, over the telephone and by email.
- Proven experience of delivering excellent customer service.
- Be flexible and proactive in managing multiple priorities.
- The ability to make decisions, solve problems and take appropriate action.
- The ability to establish rapport, build trust and demonstrate credibility.
- Ability to work flexible hours, including weekends and holidays.
It would be desirable if you had Knowledge of ELEMIS products and treatments.
It would also be advantageous if you had experience of guiding, managing and motivating teams to bring collective success and proven experience of upselling and cross-selling to maximise profits.
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Spa Beauty Assistant Manager - Chafford Hundred in Grays employer: Bannatyne Group
Bannatyne is an exceptional employer that prioritises the well-being and development of its team members. With a strong commitment to creating a positive and inclusive work environment, employees enjoy a range of benefits including flexible schedules, complimentary gym memberships, and extensive training opportunities. As a Membercare Assistant, you will not only contribute to maintaining high standards of cleanliness but also be part of a supportive culture that values your growth and recognises your contributions.
