Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Welcome guests, manage bookings, and ensure a smooth reception experience.
- Company: Join Bannatyne, a leader in health and wellness with a friendly vibe.
- Benefits: Free gym membership, flexible hours, and discounts on spa treatments.
- Why this job: Make a positive impact on guests' wellness journeys every day.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Great opportunities for career growth and personal development.
The predicted salary is between 20000 - 30000 £ per year.
Overview
Why Bannatyne? Bannatyne is synonymous with excellence in the health and wellness industry. As a Front of House Assistant, you\’ll be the first point of contact for our guests, setting the tone for their entire experience. You\’ll work in a serene environment, surrounded by a team dedicated to making a difference in people\’s lives.
Do you have a warm personality and natural skill for organisation? Are you passionate about wellness and exceptional customer service? Bannatyne, a leader in the health and wellness, is looking for a welcoming and efficient Front of House Assistant to join our team. If you\\\’re ready to create a lasting first impression and ensure a seamless experience for our guests, we want to hear from you!
Perks
Our Perks: B-Fed – complimentary lunch or breakfast. Flexible schedule. 28 days annual leave increases with tenure. Free gym membership. Complimentary gym membership for another person (after 2 years service). Discounted Spa Treatments – 30% Discounted Spa Goods – 20% ELEMIS Products. Discounted Meals and Beverages – 50% cafe/bar. Career & Personal Development training. Mental Health, Well-Being and EAP Services. Length of Service Awards. Staff Awards and Bonuses. Discounted entertainment and shopping.
Responsibilities
- A typical day in the life of a Front of House Assistant: Greet and welcome guests with a friendly and professional demeanour.
- Dealing with emails, phone calls and face to face queries.
- Prepare and serve a variety of beverages and light snacks efficiently (If your site has a cafe bar).
- Manage spa bookings and appointments, ensuring a smooth scheduling process.
- Handle guest inquiries providing information about spa services, treatments and products.
- Process payments and manage the reception area efficiently.
- Assist with the promotion of spa services, special offers and retail products.
- Ensure the reception area is clean, tidy and inviting at all times.
- Coordinate with Spa Therapists and other staff to ensure seamless service delivery.
- Ensure all visitors to the site are logged correctly including contractors and guest passes.
- Undertake all relevant training required for the role.
Qualifications
- What we are looking for: Strong interpersonal and communications skills and a customer focused attitude.
- A genuine passion for health, wellness and customer service.
- Excellent organisational skills and multitasking abilities.
- The ability to establish rapport, build trust and demonstrate credibility.
- Ability to work flexible hours, including weekends and holidays.
- Hours can be 5.30am starts to 10.30pm finishes.
- It would be desirable if you had proven experience in a receptionist or customer service role, preferably in the hospitality industry. It would also be beneficial if you were proficient in using booking systems and basic computer skills.
#J-18808-Ljbffr
Front Of House Assistant - Milton Keynes employer: Bannatyne Group
Contact Detail:
Bannatyne Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Of House Assistant - Milton Keynes
✨Tip Number 1
Get to know the company culture! Before your interview, check out Bannatyne's social media and website. This will help you understand their values and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about customer service, think of examples from your past experiences where you've gone above and beyond for a guest. We want to hear those stories during your chat with us!
✨Tip Number 3
Dress to impress! First impressions matter, especially in a Front of House role. Make sure you look smart and professional when you come to meet us. It shows you care about the position and the guests you'll be serving.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in our minds as we make our decision. Don't hesitate to reach out through our website!
We think you need these skills to ace Front Of House Assistant - Milton Keynes
Some tips for your application 🫡
Show Your Personality: When writing your application, let your warm personality shine through! We want to see who you are beyond your qualifications, so don’t be afraid to inject a bit of your character into your cover letter.
Tailor Your Application: Make sure to tailor your CV and cover letter to the Front of House Assistant role. Highlight your customer service experience and any relevant skills that match what we’re looking for. It shows us you’ve done your homework!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary to make your skills and experiences stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Bannatyne Group
✨Show Your Warm Personality
As a Front of House Assistant, your warm personality is key. During the interview, let your genuine enthusiasm for customer service shine through. Practice friendly greetings and maintain eye contact to create a welcoming atmosphere.
✨Demonstrate Organisational Skills
Highlight your organisational abilities by discussing past experiences where you managed multiple tasks efficiently. Be ready to share examples of how you’ve handled scheduling or booking systems, as this will show you can keep things running smoothly.
✨Know the Company and Its Values
Research Bannatyne’s commitment to health and wellness. Be prepared to discuss why you’re passionate about these values and how they align with your own. This shows that you’re not just looking for any job, but that you genuinely want to be part of their team.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios, such as handling difficult guests or managing busy periods. Practise your responses to demonstrate your problem-solving skills and ability to stay calm under pressure.
