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For Companies At a Glance
- Tasks: Welcome guests, manage bookings, and ensure a smooth reception experience.
- Company: Join Bannatyne, a leader in health and wellness, dedicated to making a difference.
- Benefits: Enjoy flexible hours, free gym membership, discounted spa treatments, and complimentary meals.
- Why this job: Be part of a supportive team in a serene environment, making lasting impressions on guests.
- Qualifications: Strong communication skills, passion for wellness, and customer service experience preferred.
- Other info: Flexible shifts from early mornings to late evenings; training provided.
The predicted salary is between 24000 - 33600 £ per year.
Overview
Why Bannatyne? Bannatyne is synonymous with excellence in the health and wellness industry. As a Front of House Assistant, you\’ll be the first point of contact for our guests, setting the tone for their entire experience. You\’ll work in a serene environment, surrounded by a team dedicated to making a difference in people\’s lives.
Do you have a warm personality and natural skill for organisation? Are you passionate about wellness and exceptional customer service? Bannatyne, a leader in the health and wellness, is looking for a welcoming and efficient Front of House Assistant to join our team. If you\\\’re ready to create a lasting first impression and ensure a seamless experience for our guests, we want to hear from you!
Perks
Our Perks: B-Fed – complimentary lunch or breakfast. Flexible schedule. 28 days annual leave increases with tenure. Free gym membership. Complimentary gym membership for another person (after 2 years service). Discounted Spa Treatments – 30% Discounted Spa Goods – 20% ELEMIS Products. Discounted Meals and Beverages – 50% cafe/bar. Career & Personal Development training. Mental Health, Well-Being and EAP Services. Length of Service Awards. Staff Awards and Bonuses. Discounted entertainment and shopping.
Responsibilities
- A typical day in the life of a Front of House Assistant: Greet and welcome guests with a friendly and professional demeanour.
- Dealing with emails, phone calls and face to face queries.
- Prepare and serve a variety of beverages and light snacks efficiently (If your site has a cafe bar).
- Manage spa bookings and appointments, ensuring a smooth scheduling process.
- Handle guest inquiries providing information about spa services, treatments and products.
- Process payments and manage the reception area efficiently.
- Assist with the promotion of spa services, special offers and retail products.
- Ensure the reception area is clean, tidy and inviting at all times.
- Coordinate with Spa Therapists and other staff to ensure seamless service delivery.
- Ensure all visitors to the site are logged correctly including contractors and guest passes.
- Undertake all relevant training required for the role.
Qualifications
- What we are looking for: Strong interpersonal and communications skills and a customer focused attitude.
- A genuine passion for health, wellness and customer service.
- Excellent organisational skills and multitasking abilities.
- The ability to establish rapport, build trust and demonstrate credibility.
- Ability to work flexible hours, including weekends and holidays.
- Hours can be 5.30am starts to 10.30pm finishes.
- It would be desirable if you had proven experience in a receptionist or customer service role, preferably in the hospitality industry. It would also be beneficial if you were proficient in using booking systems and basic computer skills.
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Front of House Assistant - Leicester employer: Bannatyne Group
Contact Detail:
Bannatyne Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Assistant - Leicester
✨Tip Number 1
Familiarise yourself with Bannatyne's services and values. Understanding their commitment to health and wellness will help you convey your passion during any interactions, showing that you're genuinely aligned with their mission.
✨Tip Number 2
Practice your customer service skills in real-life scenarios. Whether it's volunteering or part-time work, gaining experience in a similar environment will prepare you for the fast-paced nature of the role and demonstrate your ability to handle various guest inquiries.
✨Tip Number 3
Network with current or former employees of Bannatyne. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when you apply and during interviews.
✨Tip Number 4
Showcase your organisational skills by preparing a mock schedule or plan for managing spa bookings. This practical demonstration of your abilities can set you apart from other candidates and highlight your readiness for the role.
We think you need these skills to ace Front of House Assistant - Leicester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any roles that required strong organisational skills. Emphasise your passion for health and wellness, as this aligns with Bannatyne's values.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Front of House Assistant role. Mention specific examples of how you've provided excellent customer service in the past and how you can contribute to creating a welcoming environment for guests.
Showcase Your Interpersonal Skills: During the application process, highlight your strong communication skills and ability to build rapport with customers. Use examples from previous experiences to demonstrate how you've successfully managed guest inquiries or resolved issues.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Front of House Assistant.
How to prepare for a job interview at Bannatyne Group
✨Show Your Warm Personality
As a Front of House Assistant, your warm and welcoming nature is crucial. Make sure to greet the interviewer with a smile and maintain a friendly tone throughout the conversation. This will help demonstrate your ability to create a positive first impression for guests.
✨Highlight Your Organisational Skills
Discuss specific examples from your past experiences where you successfully managed multiple tasks or organised events. This will showcase your ability to handle the diverse responsibilities of the role, such as managing bookings and ensuring a tidy reception area.
✨Demonstrate Your Passion for Wellness
Bannatyne values a genuine passion for health and wellness. Be prepared to share why you are passionate about this industry and how it aligns with your personal values. This will help you connect with the company's mission and show that you're a good fit.
✨Prepare for Customer Service Scenarios
Anticipate questions related to customer service situations you might face in the role. Think of examples where you resolved conflicts or provided exceptional service. This will illustrate your customer-focused attitude and problem-solving skills.
