At a Glance
- Tasks: Welcome guests, manage bookings, and ensure a smooth experience in a wellness environment.
- Company: Join Bannatyne, a leader in health and wellness with a focus on exceptional service.
- Benefits: Enjoy free meals, gym membership, flexible hours, and career development opportunities.
- Other info: Work in a serene environment with a supportive team dedicated to wellness.
- Why this job: Be the first point of contact, making a positive impact on guests' wellness journeys.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 31500 - 38500 £ per year.
Do you have a warm personality and natural skill for organisation?
Are you passionate about wellness and exceptional customer service?
Bannatyne, a leader in the health and wellness, is looking for a welcoming and efficient Front of House Assistant to join our team.
If you're ready to create a lasting first impression and ensure a seamless experience for our guests, we want to hear from you!
- Our Perks
- B-Fed - complimentary lunch or breakfast.
- Flexible schedule.
- 28 days annual leave increases with tenure.
- Free gym membership.
- Complimentary gym membership for another person (after 2 years service).
- Discounted Spa Treatments - 30%
- Discounted Spa Goods - 20% ELEMIS Products.
- Discounted Meals and Beverages - 50% cafe/bar.
- Career & Personal Development training.
- Mental Health, Well-Being and EAP Services.
- Length of Service Awards.
- Staff Awards and Bonuses.
- Discounted entertainment and shopping.
- A Typical Day in the Life of a Front of House Assistant
- Greet and welcome guests with a friendly and professional demeanour.
- Dealing with emails, phone calls and face to face queries.
- Prepare and serve a variety of beverages and light snacks efficiently (If your site has a cafe bar)
- Manage spa bookings and appointments, ensuring a smooth scheduling process.
- Handle guest inquiries providing information about spa services, treatments and products.
- Process payments and manage the reception area efficiently.
- Assist with the promotion of spa services, special offers and retail products.
- Ensure the reception area is clean, tidy and inviting at all times.
- Coordinate with Spa Therapists and other staff to ensure seamless service delivery.
- Ensure all visitors to the site are logged correctly including contractors and guest passes.
- Undertake all relevant training required for the role.
Bannatyne is synonymous with excellence in the health and wellness industry.
As a Front of House Assistant, you'll be the first point of contact for our guests, setting the tone for their entire experience.
You'll work in a serene environment, surrounded by a team dedicated to making a difference in people’s lives.
- Key Skills
- Have strong interpersonal and communications skills and a customer focused attitude.
- A genuine passion for health, wellness and customer service.
- Excellent organisational skills and multitasking abilities.
- The ability to establish rapport, build trust and demonstrate credibility.
- Ability to work flexible hours, including weekends and holidays. Hours can be 5.30am starts to 10.30pm finishes.
- It would be desirable if you had proven experience in a receptionist or customer service role, preferably in the hospitality industry.
It would also be beneficial if you were proficient in using booking systems and basic computer skills.
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Front of House Assistant employer: Bannatyne Group
Bannatyne is an exceptional employer that prioritises the well-being and development of its team members. With a strong commitment to creating a positive and inclusive work environment, employees enjoy a range of benefits including flexible schedules, complimentary gym memberships, and extensive training opportunities. As a Membercare Assistant, you will not only contribute to maintaining high standards of cleanliness but also be part of a supportive culture that values your growth and recognises your contributions.
