At a Glance
- Tasks: Welcome guests and ensure a seamless experience in a serene environment.
- Company: Join Bannatyne, a leader in health and wellness with a focus on excellence.
- Benefits: Enjoy flexible hours, free gym membership, and discounted spa treatments.
- Other info: Dynamic team with opportunities for personal and career development.
- Why this job: Make a lasting impression while promoting wellness and exceptional customer service.
- Qualifications: Strong communication skills and a passion for health and wellness.
The predicted salary is between 20000 - 25000 £ per year.
Why Bannatyne? Bannatyne is synonymous with excellence in the health and wellness industry. As a Front of House Assistant, you'll be the first point of contact for our guests, setting the tone for their entire experience. You'll work in a serene environment, surrounded by a team dedicated to making a difference in people's lives.
Do you have a warm personality and natural skill for organisation? Are you passionate about wellness and exceptional customer service? Bannatyne, a leader in the health and wellness, is looking for a welcoming and efficient Front of House Assistant to join our team. If you're ready to create a lasting first impression and ensure a seamless experience for our guests, we want to hear from you!
Our Perks
- B-Fed - complimentary lunch or breakfast.
- Flexible schedule.
- 28 days annual leave increases with tenure.
- Free gym membership.
- Complimentary gym membership for another person (after 2 years service).
- Discounted Spa Treatments - 30%.
- Discounted Spa Goods - 20% ELEMIS Products.
- Discounted Meals and Beverages - 50% cafe/bar.
- Career & Personal Development training.
- Mental Health, Well-Being and EAP Services.
- Length of Service Awards.
- Staff Awards and Bonuses.
- Discounted entertainment and shopping.
A Typical Day in the Life of a Front of House Assistant
- Greet and welcome guests with a friendly and professional demeanour.
- Deal with emails, phone calls and face-to-face queries.
- Prepare and serve a variety of beverages and light snacks efficiently (if your site has a cafe bar).
- Manage spa bookings and appointments, ensuring a smooth scheduling process.
- Handle guest inquiries providing information about spa services, treatments and products.
- Process payments and manage the reception area efficiently.
- Assist with the promotion of spa services, special offers and retail products.
- Ensure the reception area is clean, tidy and inviting at all times.
- Coordinate with Spa Therapists and other staff to ensure seamless service delivery.
- Ensure all visitors to the site are logged correctly including contractors and guest passes.
- Undertake all relevant training required for the role.
What we are looking for
- Strong interpersonal and communication skills and a customer focused attitude.
- A genuine passion for health, wellness and customer service.
- Excellent organisational skills and multitasking abilities.
- The ability to establish rapport, build trust and demonstrate credibility.
- Ability to work flexible hours, including weekends and holidays.
- Hours can be 5.30am starts to 10.30pm finishes.
- Desirable: proven experience in a receptionist or customer service role, preferably in the hospitality industry.
- Desirable: proficiency in using booking systems and basic computer skills.
Front of House Assistant - Crewe employer: Bannatyne Group
Bannatyne is an exceptional employer, offering a vibrant work culture where wellness and customer service are at the forefront. As a Front of House Assistant in Crewe, you'll enjoy a range of benefits including flexible scheduling, complimentary meals, and opportunities for career development, all while being part of a supportive team dedicated to enhancing guests' experiences. With a focus on employee well-being and recognition, Bannatyne provides a fulfilling environment for those passionate about health and hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Assistant - Crewe
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Bannatyne. Understand their values and what makes them stand out in the health and wellness industry. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Front of House Assistant, you'll be the face of Bannatyne. So, brush up on your communication and interpersonal skills. Role-play with a friend or family member to get comfortable with greeting guests and handling inquiries.
✨Tip Number 3
Show off your organisational skills! Think about examples from your past experiences where you've successfully managed multiple tasks or handled busy situations. Be ready to share these stories during your interview to demonstrate your ability to keep things running smoothly.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and enthusiasm, which are key traits for a Front of House Assistant. Plus, it makes it easier for us to find your application!
We think you need these skills to ace Front of House Assistant - Crewe
Some tips for your application 🫡
Show Your Personality:When writing your application, let your warm personality shine through! We want to see who you are beyond your qualifications. A friendly tone can set you apart and show us that you're a great fit for our team.
Tailor Your Application:Make sure to customise your application to highlight your passion for health and wellness. Mention any relevant experience or skills that align with the Front of House Assistant role. This shows us that you’ve done your homework and are genuinely interested in joining Bannatyne.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid fluff and focus on what makes you the perfect candidate for this role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Bannatyne Group
✨Show Your Warmth
As a Front of House Assistant, your personality is key! Make sure to showcase your warm and welcoming nature during the interview. Practice greeting the interviewer as if they were a guest, and let your genuine passion for customer service shine through.
✨Know the Company
Familiarise yourself with Bannatyne's values and services. Understanding their commitment to health and wellness will help you align your answers with what they’re looking for. Mention specific services or perks that excite you, showing that you’ve done your homework.
✨Demonstrate Organisational Skills
Since the role requires excellent organisational abilities, prepare examples from your past experiences where you successfully managed multiple tasks. Whether it’s handling bookings or coordinating with team members, be ready to discuss how you keep everything running smoothly.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics or how they promote wellness among staff. This shows your interest in the role and helps you gauge if it’s the right fit for you.
