Join the team at Bannatyne as a Waiting Staff and deliver outstanding service in a stylish, welcoming environment. You'll be the friendly face our guests remember - taking orders, serving with a smile, and confidently recommending dishes, drinks, and desserts to enhance their experience. If you're passionate about hospitality, enjoy working in a fast-paced team, and have a flair for upselling, we'd love to hear from you. Flexible hours, great development opportunities, and a supportive team await!
Our Perks
- B-Fed - complimentary lunch or breakfast.
- Flexible schedule.
- 28 days annual leave increases with tenure.
- Free gym membership.
- Complimentary gym membership for another person (after 2 years service).
- Discounted Spa Treatments - 30%
- Discounted Spa Goods - 20% ELEMIS Products.
- Discounted Meals and Beverages - 20% and 50% off accommodation at any other Bannatyne hotel.
- Career & Personal Development training.
- Mental Health, Well-Being and EAP Services.
- Length of Service Awards.
- Staff Awards and Bonuses.
- Discounted entertainment and shopping.
A typical day in the life of a Waiting Staff
- Greet guests warmly and professionally, ensuring they are seated comfortably and promptly attended to.
- Take accurate food and drink orders using the hotel's ordering system and relay them efficiently to the kitchen or bar.
- Serve food and beverages to guests in a timely, courteous, and professional manner.
- Maintain excellent product knowledge of menus, daily specials, wine lists, and allergen information.
- Ensure all tables are cleaned and reset quickly and efficiently for the next guests.
- Handle guest queries or complaints promptly and professionally, escalating issues to the Restaurant Manager where needed.
- Assist with the preparation, restocking, and cleaning of the restaurant or bar before, during, and after service.
- Maintain cleanliness and hygiene standards in line with health and safety and food safety regulations.
- Support colleagues and contribute positively to team morale and the overall guest experience.
- Attend team meetings and training as required to continually improve service and performance.
Requirements & Skills
- Excellent communication and interpersonal skills.
- A friendly, professional, and approachable manner.
- High attention to detail with a strong focus on customer service.
- Ability to work well under pressure and during busy periods.
- A proactive team player with a willingness to learn and take initiative.
- Confident in upselling and making personalised recommendations to guests.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
- Knowledge of health and safety regulations, including COSHH, and a commitment to maintaining a safe working environment.
- It would be desirable if you had previous experience in a customer-facing role, preferably within a restaurant or hotel environment.
- It would also be advantageous to hold a Food Hygiene Certificate (Level 1 or above), but not essential - training can be provided.
We offer competitive benefits, including complimentary club membership, wellness perks, and opportunities for career growth within a well-respected brand. Join us to be part of a forward-thinking team where your skills are valued, and your career can flourish.
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Waiting Staff in Colchester employer: Bannatyne Group
Bannatyne is an exceptional employer that prioritises the well-being and development of its team members. With a strong commitment to creating a positive and inclusive work environment, employees enjoy a range of benefits including flexible schedules, complimentary gym memberships, and extensive training opportunities. As a Membercare Assistant, you will not only contribute to maintaining high standards of cleanliness but also be part of a supportive culture that values your growth and recognises your contributions.
