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- Tasks: Welcome guests, manage bookings, and promote spa services in a serene environment.
- Company: Join Bannatyne Group, a leader in health and wellness.
- Benefits: Flexible hours, free gym membership, discounted spa treatments, and career development.
- Other info: Enjoy a supportive team atmosphere with opportunities for personal growth.
- Why this job: Be the first point of contact, creating lasting impressions for our guests.
- Qualifications: Strong communication skills and a passion for wellness and customer service.
The predicted salary is between 26400 - 26400 £ per year.
Hours: 23 per week
Rate of Pay: £12.71 per hour for over 21's and NMW for under 21's
Location: Kingsford Park
Do you have a warm personality and natural skill for organisation? Are you passionate about wellness and exceptional customer service? Bannatyne Group, a leader in health and wellness, is looking for a welcoming and efficient Spa Receptionist to join our team. If you're ready to create a lasting first impression and ensure a seamless experience for our guests, we want to hear from you!
Our Perks:
- B-Fed - complimentary lunch or breakfast.
- Flexible schedule.
- 28 days annual leave increases with tenure.
- Free gym membership.
- Complimentary gym membership for another person (after 2 years service).
- Discounted Spa Treatments - 30%.
- Discounted Spa Goods - 20% ELEMIS Products.
- Discounted Meals and Beverages - 50% cafe/bar.
- Career & Personal Development training.
- Mental Health, Well-Being and EAP Services.
- Length of Service Awards.
- Staff Awards and Bonuses.
- Discounted entertainment and shopping.
A Typical Day in the Life of a Spa Receptionist:
- Greet and welcome guests with a friendly and professional demeanour.
- Manage spa bookings and appointments, ensuring a smooth scheduling process.
- Handle guest inquiries providing information about spa services, treatments and products.
- Process payments and manage the reception area efficiently.
- Assist with the promotion of spa services, special offers and retail products.
- Ensure the reception area is clean, tidy and inviting at all times.
- Coordinate with Spa Therapists and other staff to ensure seamless service delivery.
Why Bannatyne?
Bannatyne Group is synonymous with excellence in the health and wellness industry. As a Spa Receptionist, you'll be the first point of contact for our guests, setting the tone for their entire experience. You'll work in a serene environment, surrounded by a team dedicated to making a difference in people's lives.
What We Are Looking For:
- Strong interpersonal and communication skills and a customer-focused attitude.
- A genuine passion for health, wellness, and customer service.
- Excellent organisational skills and multitasking abilities.
- The ability to establish rapport, build trust, and demonstrate credibility.
- Ability to work flexible hours, including weekends and holidays.
Desirable Qualifications:
- Proven experience in a receptionist or customer service role, preferably in the spa or hospitality industry.
- Proficiency in using booking systems and basic computer skills.
Spa Beauty Receptionist - Colchester employer: Bannatyne Group
Contact Detail:
Bannatyne Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Beauty Receptionist - Colchester
✨Tip Number 1
First impressions matter, so when you walk into that interview, bring your warm personality with you! Smile, make eye contact, and show them you're genuinely excited about the role.
✨Tip Number 2
Be ready to chat about your organisational skills. Think of examples where you've juggled multiple tasks or managed a busy schedule. This will show them you can handle the fast-paced environment of a spa!
✨Tip Number 3
Don’t forget to ask questions during your interview! It shows you're interested and engaged. Ask about their wellness initiatives or how they support staff development – it’ll help you stand out.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Spa Beauty Receptionist - Colchester
Some tips for your application 🫡
Show Your Personality: When writing your application, let your warm personality shine through! We want to see how you connect with the idea of creating a welcoming atmosphere for our guests. A friendly tone can make all the difference.
Highlight Relevant Experience: Make sure to mention any previous experience in customer service or as a receptionist, especially in the spa or hospitality industry. We love seeing how your background aligns with what we do at Bannatyne!
Be Organised: Since organisation is key for this role, structure your application clearly. Use headings and bullet points where necessary to make it easy for us to read and find the important bits about your skills and experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Bannatyne Group
✨Show Your Warm Personality
As a Spa Receptionist, your warm and welcoming nature is key. Practice greeting friends or family with a friendly smile and engaging conversation to showcase your interpersonal skills. Remember, first impressions matter!
✨Know the Spa Services Inside Out
Familiarise yourself with the spa's services, treatments, and products before the interview. This will not only help you answer questions confidently but also demonstrate your genuine passion for wellness and customer service.
✨Demonstrate Organisational Skills
Prepare examples of how you've successfully managed schedules or handled multiple tasks in previous roles. Being able to articulate your organisational abilities will show that you're ready to keep the reception area running smoothly.
✨Ask Thoughtful Questions
At the end of the interview, ask insightful questions about the team dynamics or the spa's approach to customer service. This shows your interest in the role and helps you gauge if it's the right fit for you.