At a Glance
- Tasks: Welcome guests, manage bookings, and ensure a smooth experience in a wellness environment.
- Company: Join Bannatyne, a leader in health and wellness with a focus on exceptional service.
- Benefits: Enjoy free meals, gym membership, flexible hours, and discounts on spa treatments.
- Other info: Work in a serene environment with opportunities for personal and professional growth.
- Why this job: Make a positive impact on guests' wellness journeys while developing your career.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 20000 - 25000 £ per year.
Do you have a warm personality and natural skill for organisation? Are you passionate about wellness and exceptional customer service? Bannatyne, a leader in the health and wellness, is looking for a welcoming and efficient Front of House Assistant to join our team. If you're ready to create a lasting first impression and ensure a seamless experience for our guests, we want to hear from you!
Perks:
- B-Fed - complimentary lunch or breakfast.
- Flexible schedule.
- 28 days annual leave increases with tenure.
- Free gym membership.
- Complimentary gym membership for another person (after 2 years service).
- Discounted Spa Treatments - 30%.
- Discounted Spa Goods - 20% ELEMIS Products.
- Discounted Meals and Beverages - 50% cafe/bar.
- Career & Personal Development training.
- Mental Health, Well-Being and EAP Services.
- Length of Service Awards.
- Staff Awards and Bonuses.
- Discounted entertainment and shopping.
A typical day in the life of a Front of House Assistant:
- Greet and welcome guests with a friendly and professional demeanour.
- Dealing with emails, phone calls and face to face queries.
- Prepare and serve a variety of beverages and light snacks efficiently (If your site has a cafe bar).
- Manage spa bookings and appointments, ensuring a smooth scheduling process.
- Handle guest inquiries providing information about spa services, treatments and products.
- Process payments and manage the reception area efficiently.
- Assist with the promotion of spa services, special offers and retail products.
- Ensure the reception area is clean, tidy and inviting at all times.
- Coordinate with Spa Therapists and other staff to ensure seamless service delivery.
- Ensure all visitors to the site are logged correctly including contractors and guest passes.
- Undertake all relevant training required for the role.
Bannatyne is synonymous with excellence in the health and wellness industry. As a Front of House Assistant, you'll be the first point of contact for our guests, setting the tone for their entire experience. You'll work in a serene environment, surrounded by a team dedicated to making a difference in people's lives.
Qualifications & Requirements:
- Have strong interpersonal and communications skills and a customer focused attitude.
- A genuine passion for health, wellness and customer service.
- Excellent organisational skills and multitasking abilities.
- The ability to establish rapport, build trust and demonstrate credibility.
- Ability to work flexible hours, including weekends and holidays. Hours can be 5.30am starts to 10.30pm finishes.
- It would be desirable if you had proven experience in a receptionist or customer service role, preferably in the hospitality industry.
- It would also be beneficial if you were proficient in using booking systems and basic computer skills.
Join us at Bannatyne, where your friendly smile and exceptional service will make a lasting impact!
Front of House Assistant in Broadstairs employer: Bannatyne Group
Bannatyne Group is an excellent employer that prioritises health and wellness, offering a vibrant work culture where fitness enthusiasts can thrive. With state-of-the-art facilities and a commitment to employee development, you will have ample opportunities for growth while inspiring members on their fitness journeys. Join us to be part of a supportive community that values your contributions and encourages you to elevate our fitness programs.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Assistant in Broadstairs
✨Tip Number 1
Get to know the company culture! Before your interview, check out Bannatyne's social media and website. This will help you understand their values and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your warm welcome! Since you'll be the first point of contact for guests, rehearse how you’d greet them. A friendly smile and a confident introduction can set the tone for a great experience.
✨Tip Number 3
Show off your organisational skills! Think of examples from your past experiences where you managed multiple tasks or handled customer queries efficiently. This will demonstrate your ability to juggle responsibilities like a pro.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email expressing your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you on their radar.
We think you need these skills to ace Front of House Assistant in Broadstairs
Some tips for your application 🫡
Show Your Personality:Let your warm personality shine through in your application! We want to see who you are, so don’t be afraid to inject a bit of your character into your cover letter and CV.
Highlight Relevant Experience:Make sure to showcase any previous experience in customer service or hospitality. We love seeing how your skills can translate into creating a fantastic experience for our guests!
Tailor Your Application:Take the time to tailor your application to the Front of House Assistant role. Mention specific responsibilities from the job description that excite you and how you can contribute to our team at Bannatyne.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with us!
How to prepare for a job interview at Bannatyne Group
✨Show Your Warm Personality
As a Front of House Assistant, your warm personality is key! During the interview, make sure to smile and engage with your interviewer. Practice friendly greetings and think about how you can convey your passion for customer service right from the start.
✨Demonstrate Organisational Skills
Since this role requires excellent organisational skills, come prepared with examples of how you've managed tasks or schedules in the past. You could even bring a small portfolio showcasing your ability to handle multiple responsibilities efficiently.
✨Know the Company and Its Values
Familiarise yourself with Bannatyne's mission and values, especially their focus on health and wellness. Be ready to discuss why these values resonate with you and how you can contribute to creating a positive experience for guests.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios, such as handling difficult guests or managing busy periods. Practising your responses will help you feel more confident and articulate during the interview.
