At a Glance
- Tasks: Lead a passionate team to deliver exceptional dining experiences and manage daily restaurant operations.
- Company: Join Bannatyne, a dynamic hospitality brand focused on empowering its teams.
- Benefits: Competitive salary, career growth opportunities, and a supportive work environment.
- Other info: Flexible shifts and opportunities to manage exciting events.
- Why this job: Make a real impact in the hospitality industry while developing your leadership skills.
- Qualifications: Experience in restaurant management and a passion for customer service.
The predicted salary is between 31500 - 38500 £ per year.
Take overall responsibility for the smooth and efficient day-to-day running of the restaurant, ensuring consistently high standards of service, presentation and guest experience. Lead, motivate and develop the restaurant team, providing clear direction, coaching and support to help colleagues perform at their best.
Manage restaurant service during private events, including weddings, celebrations and corporate functions, ensuring a personal and tailored experience for every guest. Work closely with the Management team and other departments to coordinate operations and deliver an exceptional end-to-end guest journey.
Oversee restaurant bookings, table allocations and service requirements, ensuring the team is fully prepared for each service. Maintain excellent product knowledge across all menus, promotions and hotel and spa facilities, ensuring the team can confidently advise guests and maximise sales opportunities.
Monitor and maintain brand and service standards, ensuring guest expectations are consistently met and exceeded. Drive food and beverage sales through effective upselling, promotions and excellent customer service, supporting the achievement of departmental revenue targets.
Monitor operational performance, staffing levels and rotas to ensure the restaurant is appropriately resourced and operating efficiently. Take responsibility for stock control, stock rotation, ordering and wastage, ensuring effective cost management and commercial awareness.
Ensure cleaning schedules, health & safety checks, food safety procedures and compliance standards are maintained at all times. Work closely with the kitchen team to ensure food service is delivered efficiently, accurately and to the required standards.
Support the wider hotel and hospitality operation when required, helping to ensure a seamless and professional guest experience throughout the venue. Deal confidently and professionally with guest feedback, queries and complaints, resolving issues promptly and escalating where appropriate.
Ensure all team members understand and follow company policies, procedures and relevant licensing, food safety and health & safety requirements. Carry out other duties as required to support the smooth and successful operation of the hotel, restaurant and wider Bannatyne offering.
At Bannatyne, we believe in empowering our teams to deliver exceptional guest experiences while supporting their personal and professional development. If you're an experienced hospitality leader looking for your next opportunity, Bannatyne is the place to grow your career. We're looking for an enthusiastic, service-driven professional to lead our restaurant operations and create exceptional guest experiences.
You'll take responsibility for the day-to-day running of the restaurant, lead and develop a passionate team, and ensure consistently high standards of service, presentation, and hospitality.
- Previous experience in a restaurant management or hospitality management role, ideally within a hotel, restaurant or leisure environment.
- A confident and inspirational leader with the ability to motivate, coach and develop a team.
- Strong commercial awareness with experience of managing sales, costs, stock and operational performance.
- Excellent interpersonal and communication skills, with a genuine passion for delivering exceptional customer service.
- Strong organisational and time management skills, with the ability to manage multiple priorities in a busy environment.
- A keen eye for detail and a commitment to maintaining consistently high standards.
- The ability to remain calm, professional and solutions-focused under pressure.
- Knowledge of food safety, health & safety and COSHH requirements, with a commitment to maintaining a safe working environment.
- Experience of managing events, functions or banqueting would be advantageous.
- Flexibility to work shifts, including evenings, weekends and holidays.
- It would be desirable if you had a Food Hygiene certification and a Personal Licence.
- It would also be advantageous if you had First Aid and Fire Safety certifications and experience using hotel or restaurant management software.
Restaurant Manager - Basingstoke employer: Bannatyne Group
Bannatyne Group is an excellent employer that prioritises health and wellness, offering a vibrant work culture where fitness enthusiasts can thrive. With state-of-the-art facilities and a commitment to employee development, you will have ample opportunities for growth while inspiring members on their fitness journeys. Join us to be part of a supportive community that values your contributions and encourages you to elevate our fitness programs.
StudySmarter Expert Advice🤫
We think this is how you could land Restaurant Manager - Basingstoke
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Bannatyne Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Bannatyne Group
Don't be shy about reaching out to Bannatyne Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Restaurant Manager - Basingstoke
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Bannatyne Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Bannatyne Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
