At a Glance
- Tasks: Keep our fitness centre sparkling clean and welcoming for all members.
- Company: Join Bannatyne, a leader in fitness and wellness across the UK.
- Benefits: Enjoy free gym membership, flexible hours, and discounts on spa treatments.
- Other info: Great career growth opportunities and a supportive team culture await you.
- Why this job: Make a real difference in members' experiences while working in a vibrant environment.
- Qualifications: Previous cleaning experience and a passion for health and customer service.
The predicted salary is between 20000 - 25000 £ per year.
About Bannatyne
Bannatyne is renowned for providing exceptional fitness and wellness experiences across the UK.
We are committed to maintaining the highest standards of cleanliness and hygiene to ensure our members have a safe and welcoming environment.
Role
We are currently looking for a dedicated and detail‑oriented Membercare Assistant to join our team.
Perks
- B-Fed – complimentary lunch or breakfast
- Flexible schedule
- 28 days annual leave increasing with tenure
- Free gym membership
- Complimentary gym membership for another person after 2years of service
- 30% discount on spa treatments
- 20% discount on ELEMIS products
- 50% discount on meals and beverages in the cafe/bar
- Career & personal development training
- Mental health, well‑being and EAP services
- Length of service awards
- Staff awards and bonuses
- Discounted entertainment and shopping
Responsibilities
- Perform thorough cleaning of all areas, including changing rooms, showers, toilets and all poolside facilities.
- Ensure that all gym equipment, floors and surfaces are cleaned and sanitised regularly.
- Empty trash bins, replace liners and dispose of waste properly.
- Maintain the outdoor space, including litter removal and bin store management.
- Follow all health and safety regulations to ensure a safe environment for members and staff.
- Use cleaning chemicals and equipment according to safety guidelines and procedures.
- Report any maintenance issues, hazards or potential safety concerns to the Maintenance Supervisor.
- Provide a friendly and approachable service to members, addressing any cleaning‑related queries or requests promptly and courteously.
- Maintain a professional demeanour and uphold the club's reputation for excellent customer service.
- Monitor cleaning supplies and equipment, ensuring adequate stock.
- Carry out basic maintenance where skills permit, such as changing bulbs.
- Work closely with other cleaning staff and club employees to ensure all areas are maintained to the highest standards.
- Participate in team meetings and training sessions as required.
Qualifications & Requirements
- Previous experience in domestic or cleaning roles.
- Strong attention to detail and thoroughness in cleaning tasks.
- Good time management and organisational skills.
- Ability to follow instructions and work independently.
- Strong interpersonal and communication skills with a customer‑focused attitude.
- Genuine passion for health, wellness and customer service.
- Ability to establish rapport, build trust and demonstrate credibility.
- Physical capability to perform cleaning tasks that involve standing, walking, bending, lifting and using cleaning equipment.
- Basic knowledge of cleaning chemicals and equipment is desirable.
- Ability to work flexible hours, including weekends and holidays; shifts can range from 5:30am to midnight finishes.
Benefits
We offer competitive compensation, ongoing training and a supportive team culture.
If you are a meticulous and hardworking individual who takes pride in their work and is committed to delivering exceptional service, we want to hear from you.
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Membercare Assistant in Banbury employer: Bannatyne Group
Bannatyne Group is an excellent employer that prioritises health and wellness, offering a vibrant work culture where fitness enthusiasts can thrive. With state-of-the-art facilities and a commitment to employee development, you will have ample opportunities for growth while inspiring members on their fitness journeys. Join us to be part of a supportive community that values your contributions and encourages you to elevate our fitness programs.
