Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Welcome guests and ensure a seamless experience in a serene environment.
- Company: Join Bannatyne, a leader in health and wellness with a focus on excellence.
- Benefits: Enjoy free meals, gym membership, flexible hours, and career development opportunities.
- Why this job: Make a positive impact on guests' wellness journeys while developing your skills.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Flexible shifts and a supportive team culture await you!
The predicted salary is between 24000 - 36000 £ per year.
Overview
Bannatyne is synonymous with excellence in the health and wellness industry. As a Front of House Assistant, you'll be the first point of contact for our guests, setting the tone for their entire experience. You'll work in a serene environment, surrounded by a team dedicated to making a difference in people's lives.
Do you have a warm personality and natural skill for organisation? Are you passionate about wellness and exceptional customer service? Bannatyne, a leader in the health and wellness, is looking for a welcoming and efficient Front of House Assistant to join our team. If you're ready to create a lasting first impression and ensure a seamless experience for our guests, we want to hear from you!
Perks
- B-Fed - complimentary lunch or breakfast.
- Flexible schedule.
- 28 days annual leave increases with tenure.
- Free gym membership.
- Complimentary gym membership for another person (after 2 years service).
- Discounted Spa Treatments - 30% Discounted Spa Goods - 20% ELEMIS Products.
- Discounted Meals and Beverages - 50% cafe/bar.
- Career & Personal Development training.
- Mental Health, Well-Being and EAP Services.
- Length of Service Awards.
- Staff Awards and Bonuses.
- Discounted entertainment and shopping.
Responsibilities
- Greet and welcome guests with a friendly and professional demeanour.
- Dealing with emails, phone calls and face to face queries.
- Prepare and serve a variety of beverages and light snacks efficiently (If your site has a cafe bar).
- Manage spa bookings and appointments, ensuring a smooth scheduling process.
- Handle guest inquiries providing information about spa services, treatments and products.
- Process payments and manage the reception area efficiently.
- Assist with the promotion of spa services, special offers and retail products.
- Ensure the reception area is clean, tidy and inviting at all times.
- Coordinate with Spa Therapists and other staff to ensure seamless service delivery.
- Ensure all visitors to the site are logged correctly including contractors and guest passes.
- Undertake all relevant training required for the role.
Qualifications
- Strong interpersonal and communications skills and a customer focused attitude.
- A genuine passion for health, wellness and customer service.
- Excellent organisational skills and multitasking abilities.
- The ability to establish rapport, build trust and demonstrate credibility.
- Ability to work flexible hours, including weekends and holidays.
- Hours can be 5.30am starts to 10.30pm finishes.
- It would be desirable if you had proven experience in a receptionist or customer service role, preferably in the hospitality industry.
- It would also be beneficial if you were proficient in using booking systems and basic computer skills.
Front of House Assistant - Banbury employer: Bannatyne Group
Contact Detail:
Bannatyne Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Assistant - Banbury
✨Tip Number 1
Get to know the company culture! Before your interview, check out Bannatyne's social media and website. This will help you understand their values and how you can fit in, making it easier to connect with the team during your chat.
✨Tip Number 2
Practice your warm welcome! As a Front of House Assistant, first impressions are key. Role-play greeting guests with a friend or in front of a mirror to nail that friendly and professional demeanour they’re looking for.
✨Tip Number 3
Show off your organisational skills! Think of examples from your past experiences where you’ve juggled multiple tasks successfully. This will demonstrate your ability to manage spa bookings and handle guest inquiries efficiently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us!
We think you need these skills to ace Front of House Assistant - Banbury
Some tips for your application 🫡
Show Your Personality: When writing your application, let your warm personality shine through! We want to see how you can create a welcoming atmosphere for our guests right from the start.
Tailor Your Experience: Make sure to highlight any relevant experience in customer service or hospitality. We love seeing how your skills align with what we do at Bannatyne, so don’t hold back!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see why you’d be a great fit for the Front of House Assistant role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Bannatyne Group
✨Show Your Warmth
As a Front of House Assistant, your personality is key! Make sure to showcase your warm and welcoming nature during the interview. Practice greeting the interviewer as if they were a guest, and let your genuine passion for customer service shine through.
✨Know the Company
Familiarise yourself with Bannatyne's values and services. Understanding their commitment to health and wellness will help you align your answers with what they’re looking for. Mention specific services or perks that excite you, showing that you’ve done your homework.
✨Demonstrate Organisational Skills
Since the role requires excellent organisational abilities, prepare examples from your past experiences where you successfully managed multiple tasks. Whether it’s handling bookings or juggling customer inquiries, be ready to discuss how you keep everything running smoothly.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or how they measure success in the role. This shows your interest in the position and helps you determine if it’s the right fit for you.
